There was no reprogramming involved batteries were replaced at no chargeBattery replacement is not covered under the warranty I personally changed the batteries and tested the remotesWe had diagnosed several issuesCustomer seemed only to want to do what would be coveredAgain as a goodwill gesture I replaced batteries at no charge tested and all was working well with remotesCustomer seemed appreciative at the time
The only charges paid for by customer were agreed for in advance for diagnosis of items The warranty company was asked what the policy in general covered as far as remotesIf the module in remotes was bad we would have put in a claim and they would have a recordSince we did not actually put in a claim request they did not have a claim in system or record of requestWe did speak with warranty company I personally took remotes and replaced batteries with our parts department and verified that was the only issue and no claim needed Batteries and repair were done at no charge to customer If the customer chooses to have the repairs quoted, performed, we will be willing to apply the diagnostic charges, to those repairs
There was no reprogramming involved batteries were replaced at no charge. Battery replacement is not covered under the warranty.
I personally changed the batteries and tested the remotes. We had diagnosed several issues. Customer seemed only to want to do what would be covered. Again as a goodwill gesture I replaced batteries at no charge tested and all was working well with remotes. Customer seemed appreciative at the time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did agree to charges for the diagnosis with the understanding that if the warranty company covered any of it I would be reimbursed $150.00. The warranty company stated that they do cover reprogramming, just as the company said was the problem. So, I would've got some of the diagnosis fee back. If the company did call the warranty company for a general question on my contact, the warranty company puts that general question on record as well. Whether a claim was made our not. The customer service agent at warranty company explained no phone calls other then my own were made. There were None from Northtown.Regards,[redacted]
The only charges paid for by customer were agreed for in advance for diagnosis of items.
The warranty company was asked what the policy in general covered as far as remotes. If the module in remotes was bad we would have put in a claim and they would have a record. Since we did not actually put in...
a claim request they did not have a claim in system or record of request. We did speak with warranty company.
I personally took remotes and replaced batteries with our parts department and verified that was the only issue and no claim needed.
Batteries and repair were done at no charge to customer.
If the customer chooses to have the repairs quoted, performed, we will be willing to apply the diagnostic charges, to those repairs.
There was no reprogramming involved batteries were replaced at no chargeBattery replacement is not covered under the warranty I personally changed the batteries and tested the remotesWe had diagnosed several issuesCustomer seemed only to want to do what would be coveredAgain as a goodwill gesture I replaced batteries at no charge tested and all was working well with remotesCustomer seemed appreciative at the time
The only charges paid for by customer were agreed for in advance for diagnosis of items The warranty company was asked what the policy in general covered as far as remotesIf the module in remotes was bad we would have put in a claim and they would have a recordSince we did not actually put in a claim request they did not have a claim in system or record of requestWe did speak with warranty company I personally took remotes and replaced batteries with our parts department and verified that was the only issue and no claim needed Batteries and repair were done at no charge to customer If the customer chooses to have the repairs quoted, performed, we will be willing to apply the diagnostic charges, to those repairs
There was no reprogramming involved batteries were replaced at no charge. Battery replacement is not covered under the warranty.
I personally changed the batteries and tested the remotes. We had diagnosed several issues. Customer seemed only to want to do what would be covered. Again as a goodwill gesture I replaced batteries at no charge tested and all was working well with remotes. Customer seemed appreciative at the time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did agree to charges for the diagnosis with the understanding that if the warranty company covered any of it I would be reimbursed $150.00. The warranty company stated that they do cover reprogramming, just as the company said was the problem. So, I would've got some of the diagnosis fee back. If the company did call the warranty company for a general question on my contact, the warranty company puts that general question on record as well. Whether a claim was made our not. The customer service agent at warranty company explained no phone calls other then my own were made. There were None from Northtown.Regards,[redacted]
The only charges paid for by customer were agreed for in advance for diagnosis of items.
The warranty company was asked what the policy in general covered as far as remotes. If the module in remotes was bad we would have put in a claim and they would have a record. Since we did not actually put in...
a claim request they did not have a claim in system or record of request. We did speak with warranty company.
I personally took remotes and replaced batteries with our parts department and verified that was the only issue and no claim needed.
Batteries and repair were done at no charge to customer.
If the customer chooses to have the repairs quoted, performed, we will be willing to apply the diagnostic charges, to those repairs.