Total Customer Service, Inc.

Initial Business Response /* (1000, 5, 2015/12/31) */
Dear Ms***,
Total Customer Service, Inc(TCS) thanks the Revdex.com for providing notice of the complaint submitted by Mr*** ***TCS has reviewed this matter and denies any wrongdoing in its brief interaction with Mr***
Regardless, TCS is pleased to report that it has provided the desired resolution requested by Mr***, and has notified the original creditor of Mr***'s concernsTCS now considers this matter closed and welcomes any questions that you may haveThank you
Sincerely,
Total Customer Service, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
From what I understood from their response was that they accept and agreed to my desired resolutionIf that true, I accept the responseThank you

Dear Ms***,Thank you for contacting Total Customer Service Inc(TCS) regarding the dispute submitted by Ms*** *** TCS has attempted to contact Ms*** to discuss her concerns, but all such attempts have proven unsuccessful Regardless, while TCS denies any wrongdoing in
its very limited interaction with Ms***, TCS has resolved to close the account in our office and cease all future communication with Ms*** Additionally, TCS has contacted the original creditor and recommended that they cancel the underlying order placed by Ms*** and resolve any outstanding issues directly with Ms*** Therefore, TCS now considers this matter closed, but remains available to answer any questions that you or Ms*** may have Thank you.Respectfully,Total Customer Service, Inc

Dear Mr***, Thank you for contacting Total Customer Service, Inc(TCS) regarding the consumer complaint submitted by *** ***TCS takes all complaints very seriously, so we appreciate this opportunity to investigate this consumer's concerns and provide a responseTCS is only
collecting on one (1) of the two (2) companies mentioned in this complaint. The account with Gulf Coast Readers (GCR) was ordered on August 24th, and eleven (11) payments were paid to them prior to the accounts being placed at our agency for nonpayment. Hopefully that provides a little more clarity of who the original magazine company would be. Regarding the harassment that was mentioned by Mr***. TCS has made a total of eight (8) phone calls and mailed out two (2) letters since we have received this accounts from GCR on November 2nd, Accordingly, TCS will ceased all collection efforts as of April 5th, and return the account back to the original creditor GCR. A payment of $will be refunded and mailed out to Mr***TCS has not reported any of Mr***’s information to any credit reporting serviceTCS apologizes to Mr*** for any inconvenience that he may have encountered, and also thanks the Revdex.com for its assistanceThank youRespectfully, Total Customer Service, Inc

Initial Business Response /* (1000, 5, 2015/10/09) */
Dear Ms***,
Thank you for contacting Total Customer Service (TCS) regarding the complaint filed by Mr***TCS disputes the numerous accusations referenced in Mr***'s complaint, including speaking in a disrespectful
manner to Mrs***Rather, TCS has had to terminate multiple conversations with Mr*** due to his vulgar and threatening languageMoreover, TCS has never received any money from Mror Mrs***It is possible that Mr*** is confusing previous communication with the original creditor, but TCS denies any wrongdoing with respect to its collection effortsIn closing, please note that TCS has closed the account in question and will not be contacting Mror Mrs*** in the futureThank you
Respectfully,
Total Customer Service

Per phone call with *** this account has been closed and sent back to the original creditorTotal Customer Service has advised original creditor to cancel the original order

Dear Ms***,Thank you for contacting Total Customer Service Inc(TCS) regarding the complaint submitted by Mr*** *** Please inform Mr*** that TCS has returned his account to the original creditor and encouraged them to cancel his order Additionally, please inform Mr
*** that TCS has not, and will not report any information to any credit reporting service Therefore, TCS now considers this matter resolved, but welcomes any questions that the Revdex.com or Mr*** may have Thank you.Respectfully,Total Customer Service Inc

Dear Ms***, Thank you for contacting Total Customer Service, Inc(TCS) regarding the consumer complaint submitted by *** ***TCS takes all complaints very seriously, so we appreciate this opportunity to investigate this consumer's concerns and provide a responseTCS had made one (1)
phone call on March 6th to a number which had been provided to us by the original creditor as Ms***’s primary contact number. During the conversation on March 6th we were advised that she no longer lives there. The unidentified male that our representative had spoken with said that he would pass the message along to Ms***. After the conversation on March 6th TCS had removed the telephone number once it had been identified as a wrong number. Accordingly, TCS will not be contacting Ms*** regarding this matter, nor will TCS report any of Ms***'s information to any credit reporting serviceTCS apologizes to Ms*** for any inconvenience that he may have encountered, and also thanks the Revdex.com for its assistanceThank youRespectfully, Total Customer Service, Inc

Initial Business Response /* (1000, 5, 2015/11/11) */
Ms. [redacted]
Thank you for bringing Mr. [redacted]'s submission to the attention of Total Customer Service, Inc. ("TCS"). TCS has conducted an extensive investigation into the allegations cited by Mr. [redacted] and vehemently denies threatening Mr....

[redacted], or the actual account holder, Mr. [redacted]'s wife. Furthermore, TCS never mentioned Mr. [redacted]'s credit rating or credit reporting service in any conversation with Mr. [redacted] or his wife. Please note that TCS closed the account purportedly owed by Mr. [redacted]'s wife on November 3, 2015, and will not be contacting Mr. [redacted] or his wife regarding this matter. TCS thanks the Revdex.com for this opportunity to share its truthful perspective as to this matter and we remain available to answer any questions that you may have. Thank you.
Total Customer Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
The consumer indicated that he/she accepted the business response.

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear Ms. [redacted]
Thank you for contacting Total Customer Service, Inc. (TCS) regarding the consumer complaint submitted by Mr. [redacted]. TCS takes all complaints very seriously, so we appreciate this opportunity to investigate this...

consumer's concerns and provide a response. Please be advised that TCS closed and returned the account in question to the original creditor on December 11, 2015. Accordingly, TCS will not be contacting Mr. [redacted] regarding this matter, nor will TCS report any of Mr. [redacted]'s information to any credit reporting service. TCS apologizes to Mr. [redacted] for any inconvenience that he may have encountered, and also thanks the Revdex.com for its assistance. Thank you.
Happy Holidays,
Total Customer Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear Ms. [redacted],
Thank you for contacting Total Customer Service, Inc. ("TCS") regarding the complaint tendered by Mr. [redacted]. TCS hereby confirms that it has closed the account cited in Mr. [redacted] submission, and ceased all related...

collection efforts. However, TCS vehemently denies any wrongdoing and specifically denies directing any threats of legal action to Mr. [redacted]. Moreover, TCS has not reported any of Mr. [redacted]' information to any credit reporting service, nor has TCS ever made reference to any such reporting. Accordingly, TCS now considers this matter closed and thanks the Revdex.com for requesting TCS' perspective on this matter.
Respectfully,
Total Customer Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/10/21) */
Dear Ms. [redacted]
Thank you for contacting Total Customer Service, Inc. ("TCS") regarding the complaint submitted by [redacted]. TCS has reviewed the information provided by Ms. [redacted] and resolved to close the account placed with TCS. We...

thank Ms. [redacted] for her submission and now consider this matter resolved. Thank you.
Sincerely,
Total Customer Service, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */

Per phone call with [redacted] this account has been closed and returned to the original creditor. Total Customer Service notified original creditor and advised to close the underlying order.

Dear Ms. Raehsler,Total Customer Service, Inc. (TCS) thanks you for forwarding the complaint submitted by [redacted].  Please inform Ms. [redacted] that we have closed the account in question and have ceased all related collection efforts.  TCS has not received any payment from...

Ms. [redacted], so we encourage her to contact the original creditor if a refund is being requested.  Thank you and we apologize to Ms. [redacted] for any inconvenience that she may have experienced.Sincerely,Total Customer Service, Inc.

Dear Ms. [redacted],Thank you for contacting Total Customer Service, Inc. (TCS) regarding the complaint filed by [redacted].  TCS denies any wrongdoing with respect to its interactions with Mr. [redacted], but has nonetheless closed the account in our office and returned it to the original...

creditor.  Accordingly, TCS will not be contacting Mr. [redacted] about this matter in the future, nor will TCS report any of Mr. [redacted]'s information to any credit reporting service.  Thank you.Sincerely,Total Customer Service, Inc.

Initial Business Response /* (1000, 6, 2015/07/30) */
Per phone call from Dan "Pursing conversation with Mediation Coordinator from Revdex.com, all collection efforts have ceased by both Total Reporting as of July 10th and North American Direct Services as of July 30th. No credit reporting has...

occured."