Total Diabetes Supply

Horrible experience from start to finish! Let me first say I specifically ordered from them because they used UPS verses FedEx as packages with my normal supplier were being delayed by FedEx due to weather. So I order by their cut off time for NEXT DAY shipping paying nearly $60 to do so only for them to tell me hours later that they can't verify my address & it won't go out until next business day (& therefore I would be waiting over the weekend now until MONDAY for the package)! I let them know how upset I was being I ordered before the cut off time for shipping & so they then decided to go through FedEx WITHOUT TELLING ME (UNTIL THEY HAD ALREADY DONE SO). I'm not sure if they did this because FedEx has a longer time window for dropping off packages for next day shipping, or because through FedEx my address is verifiable, but either way my package was going to be stuck in transit for God knows how long... defeating the entire purpose of me ordering from them to begin with! At the time I was already waiting for x2 other packages from my usual supplier, who is also located in Florida as this company & who always uses FedEx for overnight packages. I wasn't originally concerned about THIS supplier being located in Florida BECAUSE they state all over their website they use UPS for overnight packages, which they absolutely did not do. As luck would have it, the weather cleared up enough that the package moved overnight as it was supposed to & made it to the mail facility as it was supposed to. However, due to whatever technical error the mail facility made, my package did not actually go out for delivery the day it was supposed to, regardless of the fact that it had made it to the mail facility early morning & in time to be delivered. So regardless, it was delayed & I still had to wait over the weekend until Monday for actual delivery. The good thing about FedEx Express is whenever they don't get deliver on time they will refund the shipper, which has happened a few times over the past so many years I've been ordering through my usual supplier. And my usual supplier ALWAYS passes that shipping cost refund onto me. When I wrote to Total diabetes supply about the FedEx guarantee, letting them know it wasn't a weather delay at the point it was delayed & that they can apply for the shipping refund, they responded immediately saying they wouldn't be refunding the shipping cost to me because it was delayed Due to weather... Which after all said & done, according to tracking it ABSOLUTELY WAS NOT delayed due to weather! I do expect someone in this company if not the company itself is pocketing this shipping charge that FedEx returns under their express guarantee. HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE! Total Diabetes Supply does NOT honor the shipping cut off time let alone do they use the shipping provider they claim they use on their website. It's impossible to call & talk to someone, you have to leave a voicemail every time & wait for their call back. And they do not refund your shipping costs even when it's possible for them to be fully refunded! If you want the same supplies at a CHEAPER COST, go through AMERICAN DIABETES WHOLESALE! They actually honor their stated cut off time for shipping orders, they use the shipping provider their website says they use & they ALWAYS refund the customer the shipping cost when FedEx cannot deliver on time under the express guarantee! Its a no brainier- don't get severely disappointed & ripped off like I did by Total Diabetes Supply... use ADW instead!

I was denied speaking to a supv. today by ***.she was of no assistance and after a 10 minute hold she gave me more wrong information.
my business is not appreciated. all this could have been easily resolved. all this over $5.