Total E-Clips USA

Review: I went in and requested very specific services with my hair. I asked to have it highlighted platinum blonde, they dyed it a very ugly off-blonde color, and did not do it correctly. I asked to have exactly 2 inches chopped off of my hair, she cut exactly 5 1/2 inches off. I complained and told her she cut off too much, and she asked me if I wanted her to get out a ruler, and I told her that I did. She then acknowledged that she'd cut off too much. I then told them that the service was below acceptable and I wanted a refund. They contacted the owner and I was told I'd have to come back in a couple of days. I have 6 children, four of whom are school-aged and 2 of whom are toddlers, and I work 80+ hours a week. I do not have the time to chase them down. I've made mutliple attempts to contacts them, and I've never been able to get through. My hair is now brassy and orange, and I have spots of discoloration in my hair, and I had a day off, so I went into talk to them today.

I was told that I was attempting to swindle them, that it had been too long for me to collect my refund, even though I'd explained how busy my life is. I was then threatened that the cops would be called and I would be escorted off the premises, simply because I was disagreeing with the owners business practices. I was completely polite when speaking over the phone to him, while he was nothing but rude and belligerent with me.

I want my money, all 95$ of it, returned to me, for bad customer service, poor rendered services, and verbal harassment when confronted.Desired Settlement: I want my money, all 95$ of it, returned to me, for bad customer service, poor rendered services, and verbal harassment when confronted.