Total Financial Solutions

Regarding **s [redacted] 's air ticket we followed the proper guild-lines given to us from the airline to change the name on the air ticket for herWe did all that we could within our authority to help her and followed the change fee amount ($250) given to us from the airlineThe clients informed us that they had changed the air ticket themselves at the airport, we don't know how the airport conducts themselves because we deal with the officeWe had contacted the airline asking them why they changed the air ticket because this is against their policy, they have to go through our agency before they make any changesThey told us the guest was belligerent at the airport and making a scene, so to placate them the airport agent changed it for herIn conclusion, we will suggest when **s [redacted] make any future travel purchases she does it herself and doesn't count on others helpThey also should give the passport copy to the agent at the same time when they make the reservationI hope they will understand how important it is to provide sufficient information and be more cooperative with agents in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The agency continues to lie about whether or not my cousin's husband gave the correct nameMy cousin's husband informed the agency twice of the misspelling and both times they failed to adequately remedy the situationIn the end we chose not to go through the agency to have my name corrected on my airplane ticket because of their unethical practicesInstead, we contacted the airline directly and the airline corrected the name on my ticket for the cost of about $and a day wasted taking time off work to drive to the airport to speak to the airline employee to correct my ticketMy husband, my cousin, her husband and I are hard working people who have saved for a long time to afford this vacation, but this unethical agency has turned what should be an enjoyable experience into a stressful, time-consuming, frustrating and disappointing experienceThis agency has put their bottom line ahead of their customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]