The customer was fully refunded all amounts paid to us The original floor, when we arrived there, was partially covered with wood, and we removed it for new installation When concerns were brought up about the gaps in the wood, I followed standard process of submitting a claim to Bruce, which was rejected Bruce's response was that some gapping, specially in wider planks (she has 5" I believe), is not unusual I forwarded the email response to her She refused to let us in to perform any warranty repairs, or let us finish the job, as she said she had lost confidence in us I immediately refunded her full amount, despite the fact that we had completely paid for her material and labor and were not going to be reimbursed by anyone She wanted us to come and fully remove the floor, even though she would not let us in to repair, AND she had started out with a partially covered floor She can not claim installation warranty, since once refunded, there was no transaction to claim warranty against To give you an idea what a vulgar and rude individual [redacted] is, please see attached email she sent me, simply because I replied to her long and nasty review on *** "This message is for Bob A*** I just saw your response on [redacted] to my 100% accurate review of the half year long nightmare your [redacted] company caused me and my husband Consider yourself lucky we did not file a lawsuit in small claims court to recover the money you essentially stole from us - we decided to just let it go so we didn't have to deal with you people anymore Any suggestion that you had a legal claim against us is laughable, we are both lawyers You are crooks, acted like you did us a favor by returning our deposit after you fked up our house, didn't fulfill the warranty, stole money from us, and then left all your crap at our home You are CROOKS, and that is your reality to live with."
The customer was fully refunded all amounts paid to us The original floor, when we arrived there, was partially covered with wood, and we removed it for new installation When concerns were brought up about the gaps in the wood, I followed standard process of submitting a claim to Bruce, which was rejected Bruce's response was that some gapping, specially in wider planks (she has 5" I believe), is not unusual I forwarded the email response to her She refused to let us in to perform any warranty repairs, or let us finish the job, as she said she had lost confidence in us I immediately refunded her full amount, despite the fact that we had completely paid for her material and labor and were not going to be reimbursed by anyone She wanted us to come and fully remove the floor, even though she would not let us in to repair, AND she had started out with a partially covered floor She can not claim installation warranty, since once refunded, there was no transaction to claim warranty against To give you an idea what a vulgar and rude individual [redacted] is, please see attached email she sent me, simply because I replied to her long and nasty review on *** "This message is for Bob A*** I just saw your response on [redacted] to my 100% accurate review of the half year long nightmare your [redacted] company caused me and my husband Consider yourself lucky we did not file a lawsuit in small claims court to recover the money you essentially stole from us - we decided to just let it go so we didn't have to deal with you people anymore Any suggestion that you had a legal claim against us is laughable, we are both lawyers You are crooks, acted like you did us a favor by returning our deposit after you f
ked up our house, didn't fulfill the warranty, stole money from us, and then left all your crap at our home You are CROOKS, and that is your reality to live with."