BEWARE!!! Check your billGet your quote in writing prior to picking up your rentalWe rented a tractor for hours (one day) with a total of hours to be logged on the machine The tractor broke down after hours When we took it back, the "owner" gave us a replacement and said that we could log our remaining hours on the new machine When we returned that machine, we were charged for two full days of tractor rental $500!! Also, make sure you fill your tractor (or machine) back up We returned the tractor and heard the technician tell the "owner" that he put gallons in the tank We were charged for gallons of dieselWhen we questioned all the overages and reminded the "owner" of our conversations the day prior he feigned amnesia DANGER, DANGER, DANGER!! If you have an alternative, DO NOT USE! Don't let "Jeff" ruin your day!!!
Do not rent from Total Grand Rental-Party in Flagstaff. They rent everything from backhoes to wedding things...should've been the first clue. Their customer service stinks and they will not refund any of your deposit if your plans change. They were not clear about what all was needed for the dance floor without a lot of inquiry. They are supposed to be the experts and advise the customer, but it was difficult to find out exactly what was needed. Then they added charges such as additional fees for not being able to return things the next day because THEY were closed. The manager, Duane, told me that wasn't true, but we wouldn't have know about that fee had they not charged us. He said my son lied about that! We were having trouble finding a local place and then a different wedding party said they would leave their dance floor and tables for us. It only made sense for us to use the other floor. Our reservation had only been placed 1 week and 2 days prior and the wedding wasn't for another month, so they lost nothing. I can understand a partial refund but no refund at all! We lost $407 to these jerks. They do not care about their customers at all!!
BEWARE!!! Check your billGet your quote in writing prior to picking up your rentalWe rented a tractor for hours (one day) with a total of hours to be logged on the machine The tractor broke down after hours When we took it back, the "owner" gave us a replacement and said that we could log our remaining hours on the new machine When we returned that machine, we were charged for two full days of tractor rental $500!! Also, make sure you fill your tractor (or machine) back up We returned the tractor and heard the technician tell the "owner" that he put gallons in the tank We were charged for gallons of dieselWhen we questioned all the overages and reminded the "owner" of our conversations the day prior he feigned amnesia DANGER, DANGER, DANGER!! If you have an alternative, DO NOT USE! Don't let "Jeff" ruin your day!!!
Do not rent from Total Grand Rental-Party in Flagstaff. They rent everything from backhoes to wedding things...should've been the first clue. Their customer service stinks and they will not refund any of your deposit if your plans change. They were not clear about what all was needed for the dance floor without a lot of inquiry. They are supposed to be the experts and advise the customer, but it was difficult to find out exactly what was needed. Then they added charges such as additional fees for not being able to return things the next day because THEY were closed. The manager, Duane, told me that wasn't true, but we wouldn't have know about that fee had they not charged us. He said my son lied about that! We were having trouble finding a local place and then a different wedding party said they would leave their dance floor and tables for us. It only made sense for us to use the other floor. Our reservation had only been placed 1 week and 2 days prior and the wedding wasn't for another month, so they lost nothing. I can understand a partial refund but no refund at all! We lost $407 to these jerks. They do not care about their customers at all!!