Total Gym Fitness, LLC

I am sharing what is on the account Customer may certainly call into customer service and place another order I will Make sure that everything is cleared for her order And keep an eye on the shipping and tracking for her Customer service can be reached on ###-###-#### Thank you

[redacted] 's account has been adjusted by $on 5/17.? I have forward this issue to our technical support team to see if they can duplicate the differences in pricing she encountered.? ? ? We apologize for the inconvenience for her, but hope this additional discount? is welcomed.? ? ? Thank You,? Mary Jean S [redacted] ?

I have spoken with ** [redacted] , and a new order is on its way to her So all should be good fro her Sorry for all the confusion over the original order Sincerely Mary Jean S [redacted]

I have spoken with **? [redacted] , and a new order is on its way to her.? ? ? So all should be good fro her? ? Sorry for all the confusion over the original order.? SincerelyMary Jean S [redacted] ?

I have contacted the customer to see where I could help.? ? ? The customer has? ? decided not to keep the Total Gym.? ? IN following the steps to have the unit picked up , I see where the unit has been delivered according to [redacted] Tracking.? ? However customer is stating she did not revive.? ? ? ? I have? issued a drive follow up claim to ***.? This? rocess can take up to days.? ? ? I will work with the customer on the resolution.? Sincerely, Mary Jean S [redacted] Director of Customer Service

From: < [redacted] @***.com>Date: Sun, May 29, at 6:PMSubject: Re: # [redacted] .To: [email protected] [redacted] ***,Due to both medical issues and business out of state I was unable to get back to you before today.As far as I am concerned my complaint against the company is still open for the following reasons:I was notified in by email on 5/of a credit of $? - see belowNote: ? This credit has not been posted to my credit card account is still due? ? ? -----Original Message-----From: Customer Service Sent: Mon, May 16, 5:amSubject: Re: Total Gym Fitness, LLC Order Confirmation [ [redacted] :***]Thank you for choosing Total GymWe will refund the difference, in the amount of $102.38, back to your credit card.Have a great day!CarlTotal Gym Customer Service ? I did received the $refund Total Gym gave me for the "inconvenience that this has caused" ? See below-----Original Message-----From: Customer Service Sent: Wed, May 18, 6:amSubject: RE: Fwd: Your complaint has been received - Total Gym [ [redacted] :***]Dear *,Please know that your account has been refunded in the amount of $? It does take a few days for your to see this refund? We apologize for the inconvenience that this has caused.Sincerely,MiriamTotal Gym Customer Service? The two credits promised are separate credits one was to have been issued on the 16th and one on the 18thTherefore I am due the initial credit promised on the 16th for the $? In going back to Total Gym's web site I went through all the old product reviews to find this review from" [redacted] - years ago"? Based upon her comment from years ago Total Gym has been manipulating the checkout prices for quite some time and knowingly and deliberately continues this improper/unethical business practice of cheating customers today.? ??????????out of stars [redacted] ? · years ago ? site purchase optionsLooking into purchasing one until I checked an option than the prices changedThis kept me from buying the gymEverything looks like the cost is a little under $1,until you proceed to checkout at which point it doublesThat in itself stopped me from purchasing this productNow I don't trust it.# Cons None? No, I do not recommend this product.Quality of Productout of 5Ease of Setupout of 5Ease of Useout of 5Comfortout of 5Total Gym must be held accountable for their improper/unethical practices and forced to stop this bait and switch with their checkout prices? How many other people have had this happen to them and not noticed, complained or were led to believe the problem was something they/the customer did during their input on-line.? The Revdex.com and FTC should investigate Total Gym and force them to open their books and records to refund the money to all the people that have experienced this bait and switch price change manipulation.? Total Gym should be exposed for their business practices? Since [redacted] 's complaint was years ago Total Gym has been aware they have a issue and have either chosen to ignore it - which means Total Gym is intentionally continuing this bait and switch price change manipulation in their on-line ordering process.Until I received my credit of $and more so until Total Gym is exposed and forced to stop their improper/unethical bait and switch price manipulation business practice I consider my complaint to the Revdex.com open? Total Gym must be bought to justice? Please let me know if the Revdex.com will notify the FTC or is this something I should do.Thank you for your understanding, concern and help.Best regards,**