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Initial Business Response /* (1000, 5, 2015/12/14) */
Mr***,
I'm apologize I was under the impression Ms Haack sent the product outI have now sent the product to the address enclosed in the complaintSounds like it might now be a personal dispute between MR *** and MsHaack as they
were close friends in the pastI have taken care of the customer business service issue as MsHaacks stance on this matter is not the way I would have handled itI believe in serving my customer with the upmost respectCustomer is ALWAYS rightSorry again
Merry Christmas ***.....*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate Ms *** response and attentionHowever, upon having the received package inspected, it appears as though I was shorted an itemThe total of items expected and paid for was three, however, only two items were received in the packageI would like to receive the third before I consider this resolvedThank you
Final Business Response /* (4000, 9, 2015/12/31) */
I didn't realize that all of the items were not in the first envelope I mailed outI located the 3rd item and mailed it out 12/30/
*** ***
Final Consumer Response /* (2000, 11, 2016/01/14) */
The consumer indicated that he/she accepted the business response