Total Internet Access

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ We were called out to the customers home to check for a leak through the ceilingThere was evidence of an old leakWe checked tub drain and waste and overflowThe plumber determined it was possibly a leak through the grout or tileWe were never requested to give an estimateWe were requested to repair a problemWe charge a minimum fee of $and we gave the customer a bill for only a half hour of service as we did not make any repairsThe bill is for $and the customer made a payment of $We are willing to waive the additional $balanceOur ad states all repair work is charged on a time and material basisAnd free estimates are given upon request Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the business because they fail to admit that their ad is ambiguous and deceptive so they can charge for an initial visit without actually telling the customerI have called plumbing business in San Francisco yellow pages that had ads for free estimates and they all said that they do not charge to come to your house to determine the cause of a plumbing problemAnd as with any other contractor I have used in the past with a yellow pages ad that said "free estimates", not a single one has charged for their assessment whether or not they went on to do the work Final Business Response / [redacted] (4000, 9, 2016/02/18) */ When our plumber went out to the job he did all the testing he could without opening the ceilingHe could not see an apparent leakHe told the customer that the leak could possibly be from the tile and/or groutWe do not repair tile or grout problemsAny further evaluation would have had to had the ceiling opened We were never asked for an estimateIf we had been asked for an estimate we would have stated that the ceiling would have to opened to correctly gauge the problemOur ad does state free estimatesIt also states repair jobs done by the hourWe billed the client for hour minimumHe called and complained and we reissued a bill for 1/hour charge although our minimum is hourIf the client had called and said he wanted the ceiling opened we would have gone back out and taken care of it

Initial Business Response /* (1000, 5, 2016/02/10) */
We were called out to the customers home to check for a leak through the ceiling. There was evidence of an old leak. We checked tub drain and waste and overflow. The plumber determined it was possibly a leak through the grout or tile. We...

were never requested to give an estimate. We were requested to repair a problem. We charge a minimum fee of $142.00 and we gave the customer a bill for only a half hour of service as we did not make any repairs. The bill is for $71.00 and the customer made a payment of $50.00. We are willing to waive the additional $21.00 balance. Our ad states all repair work is charged on a time and material basis. And free estimates are given upon request.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business because they fail to admit that their ad is ambiguous and deceptive so they can charge for an initial visit without actually telling the customer. I have called 5 plumbing business in San Francisco yellow pages that had ads for free estimates and they all said that they do not charge to come to your house to determine the cause of a plumbing problem. And as with any other contractor I have used in the past with a yellow pages ad that said "free estimates", not a single one has charged for their assessment whether or not they went on to do the work.
Final Business Response /* (4000, 9, 2016/02/18) */
When our plumber went out to the job he did all the testing he could without opening the ceiling. He could not see an apparent leak. He told the customer that the leak could possibly be from the tile and/or grout. We do not repair tile or grout problems. Any further evaluation would have had to had the ceiling opened.
We were never asked for an estimate. If we had been asked for an estimate we would have stated that the ceiling would have to opened to correctly gauge the problem. Our ad does state free estimates. It also states repair jobs done by the hour. We billed the client for 1 hour minimum. He called and complained and we reissued a bill for 1/2 hour charge although our minimum is 1 hour. If the client had called and said he wanted the ceiling opened we would have gone back out and taken care of it.