Total Mechanical Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Yes, [redacted] did come and look at the A/C unit but by looking 'he looked in the covered unit' whereas other contractor took the unit apart, yes, he did get me a quote but not in the time he stated and at an amount (his 'good price') that was too high, we got another quote for almost half the price quotedHis price was $7100, the other was $for the work to be doneAnd all that was required to disconnect the unit was to pull the handle from the disconnect not remove anything from inside the unit Sincerely, [redacted]

I happy [redacted] found someone to install a seer [redacted] condenser seer [redacted] coil and a line set as well as all the trim (new disconnect, whip, pad) for $I offered a cheaper option to you (4-6k range) but you expressed the need for energy company financing, in order to do so we need to use a high seer rated piece of equipment The equipment alone my cost for the job is $3483.00, on top of that I need to add labor and mark upThis is not a question of price, this is a question of the unit being unwiredI apologize that we did not rewire the unit for you, as I stated in my last email this was for your safetyIf you were to go to your condensing unit and turn the “disconnect” back around, again have an electrical problem with the house then I am again liable for the safety of the homeI am also sorry that the quote was not in the time frame that we had disused, as I stated I am the manager not a salesman and I would work as hard as I could to get the price to you as fast as I couldI went to the home on a Friday and I believe the quote was in the email on TuesdayAgain I did not charge you to make a second and even third visit to the homeI am happy that you were able to have someone fix you’re a/c needs in your home for that priceI wish I could have been your contractor to do soI apologize for the delay and for the miscommunication on both parties parts, but I do not feel this justifies a Revdex.com complaint *** [redacted] Service Manager Total Mechanical Systems LLC Ph: ###-###-#### Fax: ###-###-#### Cell: ###-###-#### "Where your comfort is our FIRST priority"

[redacted] was issued a check( [redacted] for $on July 12, Total Mechanical Systems believes that this case is closedThank you for your assistanceBest regards, Jack [redacted] G [redacted] Chief Financial Officer Total Mechanical Systems, LLC###-###-####

The complaint in question on 6/29/with said customer is a falsified complaintWe (total mechanical systems llc) went to her home in the summer of The customer had a grounded compressor, we left the unit off and disconnected due to the risk of fire if she tried to run the unitWe made
the customer aware what the repairs would cost her and she explained that she had no money to pay for the repairsShe then the following year called the *** *** (the lead source for the call) and placed a complaint on the same day as she had placed the complaint to you (Revdex.com)I called the customer and then went back to her home to go over options with the customerShe again explained to me that she did not have good credit and had no means to pay, she wanted to apply for a loan through the power companyI quoted her to do so and the price was too high for herI have made every attempt to help this customer, repair or replaceI have also always returned her phone calls and emails
*** ***
Service Manager
Total Mechanical Systems LLC
Ph: ###-###-####
Fax: ###-###-####
Cell: ###-###-####
"Where your comfort is our FIRST priority"

*** *** was issued a check(*** for $on July 12, Total Mechanical Systems believes that this case is closedThank you for your assistanceBest regards, Jack ** G*** Chief Financial Officer Total Mechanical
Systems, LLC###-###-####

This customer*** *** *** was sent a service agreement renewal via mailThis is standard company practice that any customer with previous service agreements get a renewal via mailThis is in no way shape or form a bill, but simply a renewalThis is somewhat standard across the
industryIn no way shape or form did we intend to insult** ***, and it is not an attempt to collect any money from her due to the fact services have not been renderedAny further questions please let me know
thanks
*** ***
Operations Manager
Total Mechanical Systems LLC
*** *** *** *** *** ***
"Where your comfort is our FIRST priority"
 %

My experience with Total Mechanical was for a HVAC repair on existing air conditioning equipment. I was given a quote on said repair , the next day they called and that quote doubled with the offer of a "good buy " on new air conditioning equipment. I said I'd think about it . I called back and had questions so they sent a salesman to my house . The original quote I was given now doubled . I was so shocked both quotes the one for the repair and the replacement both doubled. I called and they said they would have their operations manager call me back ,he never returned my call. I have owned my own home for over 30 years and have never dealt with a company that doubled quotes . The fact that the operations manager completely ignored this situation leaves me to believe this is business as usual for Total Mechanical . Shocking.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted] was issued a check([redacted] for $250.00 on July 12, 2016. Total Mechanical Systems believes that this case is closed. Thank you for your assistance. Best regards, Jack ** G[redacted] Chief Financial Officer Total Mechanical Systems, LLC. ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer[redacted] was sent a service agreement renewal via mail. This is standard company practice that any customer with previous service agreements get a renewal via mail. This is in no way shape or form a bill, but simply a renewal. This is somewhat standard...

across the industry. In no way shape or form did we intend to insult[redacted], and it is not an attempt to collect any money from her due to the fact services have not been rendered. Any further questions please let me know.
 
thanks
 
[redacted]
Operations Manager
Total Mechanical Systems LLC
[redacted]
"Where your comfort is our FIRST priority"
&nbsp%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Yes, [redacted] did come and look at the A/C unit but by looking 'he looked in the covered unit'  whereas other contractor took the unit apart, yes, he did get me a quote but not in the time he stated and at an amount (his 'good price') that was too high, we got another quote for almost half the price quoted. His price was $7100, the other was $3800 for the work to be done. And all that was required to disconnect the unit was to pull the handle from the disconnect not remove anything from inside the unit. 
Sincerely,
[redacted]

I happy [redacted] found someone to install a 16 seer [redacted] condenser 16 seer [redacted] coil and a line set as well as all the trim (new disconnect, whip, pad) for $3800. I offered a cheaper option to you (4-6k range) but you expressed the need for energy company financing, in order to do so we need to use a high seer rated piece of equipment.  The equipment alone my cost for the job is $3483.00, on top of that I need to add labor and mark up. This is not a question of price, this is a question of the unit being unwired. I apologize that we did not rewire the unit for you, as I stated in my last email this was for your safety. If you were to go to your condensing unit and turn the “disconnect” back around,  again have an electrical problem with the house then I am again liable for the safety of the home. I am also sorry that the quote was not in the time frame that we had disused, as I stated I am the manager not a salesman and I would work as hard as I could to get the price to you as fast as I could. I went to the home on a Friday and I believe the quote was in the email on Tuesday. Again I did not charge you to make a second and even third visit to the home. I am happy that you were able to have someone fix you’re a/c needs in your home for that price. I wish I could have been your contractor to do so. I apologize for the delay and for the miscommunication on both parties parts, but I do not feel this justifies a Revdex.com complaint.
 
[redacted]
Service Manager
Total Mechanical Systems LLC
Ph: ###-###-####
Fax: ###-###-####
Cell:  ###-###-####
"Where your comfort is our FIRST priority"

Review: Service person sometime in August of 2013, check the ac unit and told us someone would get in touch with usNo one ever didThis year when we try to reset the ac unit to see if it would work, saw the ac unit was taken apart and never put back together by the service person that came to look at the unit.Desired Settlement: Put the unit back together as he found it
Business
Response:
The complaint in question on 6/29/with said customer is a falsified complaintWe (total mechanical systems llc) went to her home in the summer of The customer had a grounded compressor, we left the unit off and disconnected due to the risk of fire if she tried to run the unitWe made the customer aware what the repairs would cost her and she explained that she had no money to pay for the repairsShe then the following year called the [redacted] (the lead source for the call) and placed a complaint on the same day as she had placed the complaint to you (Revdex.com)I called the customer and then went back to her home to go over options with the customerShe again explained to me that she did not have good credit and had no means to pay, she wanted to apply for a loan through the power companyI quoted her to do so and the price was too high for herI have made every attempt to help this customer, repair or replaceI have also always returned her phone calls and emails
Service Manager
Total Mechanical Systems LLC
Ph: ###-###-####
Fax: ###-###-####
Cell: ###-###-####
"Where your comfort is our FIRST priority"
Consumer
Response:
Review: [redacted]
I am rejecting this response because: Yes, [redacted] did come and look at the A/C unit but by looking 'he looked in the covered unit' whereas other contractor took the unit apart, yes, he did get me a quote but not in the time he stated and at an amount (his 'good price') that was too high, we got another quote for almost half the price quotedHis price was $7100, the other was $for the work to be doneAnd all that was required to disconnect the unit was to pull the handle from the disconnect not remove anything from inside the unit
Sincerely,
Business
Response:
I happy [redacted] found someone to install a seer [redacted] condenser seer [redacted] coil and a line set as well as all the trim (new disconnect, whip, pad) for $I offered a cheaper option to you (4-6k range) but you expressed the need for energy company financing, in order to do so we need to use a high seer rated piece of equipmentThe equipment alone my cost for the job is $3483.00, on top of that I need to add labor and mark upThis is not a question of price, this is a question of the unit being unwiredI apologize that we did not rewire the unit for you, as I stated in my last email this was for your safetyIf you were to go to your condensing unit and turn the “disconnect” back around, again have an electrical problem with the house then I am again liable for the safety of the homeI am also sorry that the quote was not in the time frame that we had disused, as I stated I am the manager not a salesman and I would work as hard as I could to get the price to you as fast as I couldI went to the home on a Friday and I believe the quote was in the email on TuesdayAgain I did not charge you to make a second and even third visit to the homeI am happy that you were able to have someone fix you’re a/c needs in your home for that priceI wish I could have been your contractor to do soI apologize for the delay and for the miscommunication on both parties parts, but I do not feel this justifies a Revdex.com complaint
Service Manager
Total Mechanical Systems LLC
Ph: ###-###-####
Fax: ###-###-####
Cell: ###-###-####
"Where your comfort is our FIRST priority"
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,

Review: I received an invoice for "gold service agreement on gas furnace" with bill for $However, I never contracted with this company for any furnace servicing this yearI actually used a different company to inspect my furnace in 10/I do have a receipt showing that I paid for services from Total Mechanical Systems in March 2013, but I did not contract with them again because I was not satisfied with their servicesThey called me in asking for work, but I never set up an appointment nor did they ever come to my homeThis is a bill for services that were never receivedMy concerns are that it is unethical to send a bill to a former customer it is a ploy to make me responsible for services that were not rendered.Desired Settlement: I want a letter stating that there were no services rendered and an invoice that states nothing is owedTake my contact information off their contact list
Business
Response:
This customer[redacted] was sent a service agreement renewal via mailThis is standard company practice that any customer with previous service agreements get a renewal via mailThis is in no way shape or form a bill, but simply a renewalThis is somewhat standard across the industryIn no way shape or form did we intend to insult[redacted], and it is not an attempt to collect any money from her due to the fact services have not been renderedAny further questions please let me know
thanks
Operations Manager
Total Mechanical Systems LLC
"Where your comfort is our FIRST priority"
 %
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]