The move for ***, [redacted] was assigned to our carrier by the military transportation department on 4/21/for pack and pick up out of a Non-Temporary Storage Facility on 6/11/with a Required Delivery Date (RDD) of 6/17/ The carrier is required to adhere to Defense Transportation Regulation – Part IV Appendix B details the Tender of Service Regulations The Non-Temporary Storage Facility Coleman American Moving in Hampton, VA receives notification from the military transportation department to allow the release of the shipment from their care to the newly assigned carrier on the agreed up on dates The original agreed upon dates had to be changed for release from the Non-Temporary Storage facility to 6/15/ with a required delivery date of 6/24/15, this was coordinated through the military base as the member was not returning from Japan until 6/16/and the member had not authorized destination storage at government expense The Tender of Service states that the “When a shipment is accepted at origin, I agree to meet the specified pickup date and will deliver the shipment on or before the RDD as stated on the BL.” We assigned a hauling agent that was able to haul the shipment and meet the RDD We were initially advised that the haulers ETA for the goods to deliver to the members residence at destination 6/16/ We were in contact to obtain ETA updates from the hauling agency on and after 6/16/ We were notified on 6/18/ that the Non-Temporary Storage Facility was not able to locate the shipment to release it to the hauler for transit The military transportation department became involved at that time and instructed us that they were putting the shipment on a pending status and that they were communicating with the member in regards to the misplaced goods On 7/11/the military transportation department has formally cancelled the move with our carrier as the goods had not been located On 4/21/15, we reached out to the member on the phone number and via email with the contact information that was provided by the military base upon our carrier accepting the shipment to service On 4/21/during the phone conversation, we were provided an additional contact phone number We utilize call monitoring or call recording, but we do have an internal shipment software program that we are able to keep shipment notes and details call volumes We received inbound calls from the members primary number (of these calls were less than seconds in duration therefore likely that the member did not speak to anyone or leave a voicemail) and we made outbound calls to the members primary number We received inbound calls from the additional contact phone number and we made outbound calls to the additional contact phone number We certainly regret that the member was not satisfied with the move experience We had not been in violation of any of the Defense Transportation Regulations that require the carrier to maintain prudent traffic management As previously stated, our carrier did not move the tendered shipment and it has been cancelled with our carrier for service
The move for ***, [redacted] was assigned to our carrier by the military transportation department on 4/21/for pack and pick up out of a Non-Temporary Storage Facility on 6/11/with a Required Delivery Date (RDD) of 6/17/ The carrier is required to adhere to Defense Transportation Regulation – Part IV Appendix B details the Tender of Service Regulations The Non-Temporary Storage Facility Coleman American Moving in Hampton, VA receives notification from the military transportation department to allow the release of the shipment from their care to the newly assigned carrier on the agreed up on dates The original agreed upon dates had to be changed for release from the Non-Temporary Storage facility to 6/15/ with a required delivery date of 6/24/15, this was coordinated through the military base as the member was not returning from Japan until 6/16/and the member had not authorized destination storage at government expense The Tender of Service states that the “When a shipment is accepted at origin, I agree to meet the specified pickup date and will deliver the shipment on or before the RDD as stated on the BL.” We assigned a hauling agent that was able to haul the shipment and meet the RDD We were initially advised that the haulers ETA for the goods to deliver to the members residence at destination 6/16/ We were in contact to obtain ETA updates from the hauling agency on and after 6/16/ We were notified on 6/18/ that the Non-Temporary Storage Facility was not able to locate the shipment to release it to the hauler for transit The military transportation department became involved at that time and instructed us that they were putting the shipment on a pending status and that they were communicating with the member in regards to the misplaced goods On 7/11/the military transportation department has formally cancelled the move with our carrier as the goods had not been located On 4/21/15, we reached out to the member on the phone number and via email with the contact information that was provided by the military base upon our carrier accepting the shipment to service On 4/21/during the phone conversation, we were provided an additional contact phone number We utilize call monitoring or call recording, but we do have an internal shipment software program that we are able to keep shipment notes and details call volumes We received inbound calls from the members primary number (of these calls were less than seconds in duration therefore likely that the member did not speak to anyone or leave a voicemail) and we made outbound calls to the members primary number We received inbound calls from the additional contact phone number and we made outbound calls to the additional contact phone number We certainly regret that the member was not satisfied with the move experience We had not been in violation of any of the Defense Transportation Regulations that require the carrier to maintain prudent traffic management As previously stated, our carrier did not move the tendered shipment and it has been cancelled with our carrier for service