The leasing office is great, as they should be if they want to attract new tenants, but that's where it endsOnce you move in, you deal with the Management officeIt is true that they show you a nice, new, updated unit and then settle you into the complete oppositeThere are leaks everywhere, patchwork everywhere, they never respond to maintenance calls in a timely matter, and if they ever do respond, they do not actually fix the problemThe management/maintenance office personnel is rude, unprofessional, and arrogantThey never fully explain things to you so then they can hit you with extra chargesThey deduct anything they can from your security deposit, even though the apartment was cleaner when I gave it back then when I first got itSomeone needs to put some control in the Management office or they will lose a lot more potential tenantsAll they care about is how much money they can get out of youThe upstairs loft area gets soo hot, the bills are super high...I think its because the furnace is just oldThey force you to pay for the clubhouse access, only to operate on their own hoursThey are never open on the hours listed and close whenever they wantAnd the most important thing for my family and I was that it was just unsafeThere were a couple of break-ins while we lived there (residential and vehicle) and they don't seem to try do anything about itThey are money-hungry and money-driven, which does not make for a good communityI would not recommend this placeI had a terrible experience and would tell anyone considering this place to simply look elsewhereI should have listened when I was warned
The leasing office is great, as they should be if they want to attract new tenants, but that's where it endsOnce you move in, you deal with the Management officeIt is true that they show you a nice, new, updated unit and then settle you into the complete oppositeThere are leaks everywhere, patchwork everywhere, they never respond to maintenance calls in a timely matter, and if they ever do respond, they do not actually fix the problemThe management/maintenance office personnel is rude, unprofessional, and arrogantThey never fully explain things to you so then they can hit you with extra chargesThey deduct anything they can from your security deposit, even though the apartment was cleaner when I gave it back then when I first got itSomeone needs to put some control in the Management office or they will lose a lot more potential tenantsAll they care about is how much money they can get out of youThe upstairs loft area gets soo hot, the bills are super high...I think its because the furnace is just oldThey force you to pay for the clubhouse access, only to operate on their own hoursThey are never open on the hours listed and close whenever they wantAnd the most important thing for my family and I was that it was just unsafeThere were a couple of break-ins while we lived there (residential and vehicle) and they don't seem to try do anything about itThey are money-hungry and money-driven, which does not make for a good communityI would not recommend this placeI had a terrible experience and would tell anyone considering this place to simply look elsewhereI should have listened when I was warned