Total Performance Sports

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I can forward the emails and cancelation policy I sent overIs so sad that the business is trying to make it as if it was my personal issue instead of admitting they perform and are use to shady business practicesHorrible management and treatment of clients!!!! Regards, [redacted] & [redacted]

Hello, I am emailing in reference to complaint issued to: Total Performance Sports [redacted] ***I am the business ownerIt was sent to [redacted] Complaint # [redacted] In simple English this customer is 100% lyingThey signed a one year contract at a discounted rate (discounted rate in consideration for attending for year), they also were clearly explained that they were responsible for the paymentsAt the time of our move, which was only 1/mile away, we emailed the clients on a consistent basis beginning at least a month away, we posted it on our social media, we hung banners in the gymI use [redacted] for email and I have verified that she opened the emails that we sent her multiple time regarding the moving of the gymShe is also lying when she said the we did not attempt to resolve this with herThis issue was discussed in our weekly team meetings several times and we attempted to resolve it with herWe even came up with a new policy company wide as a result of this issueWe instituted an early termination fee much like a cell phone companyIn the program she registered for there are options on price, the longest term membership has the lowest rateShe opted for that and then wanted out as a result of, according to her "personal issues" long before we moved the gym in DecemberI repeat, we were trying to resolve this long before the gym movedShe is not telling the truth when she says we ignored her and did not try to work with her and when she says the cancellation was a result of us movingShe wanted out of her contract before we even announced the gym was movingI do my best to give outstanding customer service but when someone lies about me and my company I take it personallyWe attempted multiple times to resolve this issue for her and we got no response back after our last attemptWhen I viewed the complaint online it says the matter is closed by the Revdex.comWe have an A+ rating and I want to keep thatWhat can we do to resolve this? Thanks, [redacted] ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

This is the very first I am hearing about this incident regarding this account.My business manager is on vacation until 8/31/I will review this account and find out what happened and rectify the situation.For your information:We use a 3rd party billing company that handles collections.We
require days notice to cancel an account and all clients are aware of this and this information is on the registration form.I do not recall getting a contact form from this person via our website as he claimsI am not saying that he did not fill it, out, just that I do not recall getting it.We take our reputation as a very good business seriously and have never had a complaint issues to the Revdex.comWe have been ion business since 1999.If the client is correct and they did give us the correct notification we will fix the issue to their satisfaction.As of now, he is showing in my system as active-not cancelled. We will begin the cancellation process for him today even though to the best of my knowledge, he did not notify us.I will have further details for you and documentation of his account and the agreement he signed for your records next week when the manager returns next week.Customer service is our number one priority and this issue will be resolved.Thanks,** ***

This is the very first I am hearing about this incident regarding this account.My business manager is on vacation until 8/31/I will review this account and find out what happened and rectify the situation.For your information:We use a 3rd party billing company that handles collections.We
require days notice to cancel an account and all clients are aware of this and this information is on the registration form.I do not recall getting a contact form from this person via our website as he claimsI am not saying that he did not fill it, out, just that I do not recall getting it.We take our reputation as a very good business seriously and have never had a complaint issues to the Revdex.comWe have been ion business since 1999.If the client is correct and they did give us the correct notification we will fix the issue to their satisfaction.As of now, he is showing in my system as active-not cancelled. We will begin the cancellation process for him today even though to the best of my knowledge, he did not notify us.I will have further details for you and documentation of his account and the agreement he signed for your records next week when the manager returns next week.Customer service is our number one priority and this issue will be resolved.Thanks,** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I can forward the emails and cancelation policy I sent overIs so sad that the business is trying to make it as if it was my personal issue instead of admitting they perform and are use to shady business practicesHorrible management and treatment of clients!!!!
Regards,
*** & *** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello, I am emailing in reference to complaint issued to: Total Performance Sports ** *** ** *** ***I am the business ownerIt was sent to *** Complaint #*** In simple English this customer is 100% lyingThey signed a one year contract at a discounted rate
(discounted rate in consideration for attending for year), they also were clearly explained that they were responsible for the paymentsAt the time of our move, which was only 1/mile away, we emailed the clients on a consistent basis beginning at least a month away, we posted it on our social media, we hung banners in the gymI use *** *** for email and I have verified that she opened the emails that we sent her multiple time regarding the moving of the gymShe is also lying when she said the we did not attempt to resolve this with herThis issue was discussed in our weekly team meetings several times and we attempted to resolve it with herWe even came up with a new policy company wide as a result of this issueWe instituted an early termination fee much like a cell phone companyIn the program she registered for there are options on price, the longest term membership has the lowest rateShe opted for that and then wanted out as a result of, according to her "personal issues" long before we moved the gym in DecemberI repeat, we were trying to resolve this long before the gym movedShe is not telling the truth when she says we ignored her and did not try to work with her and when she says the cancellation was a result of us movingShe wanted out of her contract before we even announced the gym was movingI do my best to give outstanding customer service but when someone lies about me and my company I take it personallyWe attempted multiple times to resolve this issue for her and we got no response back after our last attemptWhen I viewed the complaint online it says the matter is closed by the Revdex.comWe have an A+ rating and I want to keep thatWhat can we do to resolve this? Thanks, ** *** *** *** ***

Hello, I am emailing in reference to complaint issued to: Total Performance Sports [redacted]. I am the business owner. It was sent to [redacted] Complaint #[redacted] In simple English this customer is 100% lying. They signed a one year contract at a discounted rate...

(discounted rate in consideration for attending for 1 year), they also were clearly explained that they were responsible for the payments. At the time of our move, which was only 1 1/2 mile away, we emailed the clients on a consistent basis beginning at least a month away, we posted it on our social media, we hung banners in the gym. I use [redacted] for email and I have verified that she opened the emails that we sent her multiple time regarding the moving of the gym. She is also lying when she said the we did not attempt to resolve this with her. This issue was discussed in our weekly team meetings several times and we attempted to resolve it with her. We even came up with a new policy company wide as a result of this issue. We instituted an early termination fee much like a cell phone company. In the program she registered for there are 3 options on price, the longest term membership has the lowest rate. She opted for that and then wanted out as a result of, according to her "personal issues" long before we moved the gym in December. I repeat, we were trying to resolve this long before the gym moved. She is not telling the truth when she says we ignored her and did not try to work with her and when she says the cancellation was a result of us moving. She wanted out of her contract before we even announced the gym was moving. I do my best to give outstanding customer service but when someone lies about me and my company I take it personally. We attempted multiple times to resolve this issue for her and we got no response back after our last attempt. When I viewed the complaint online it says the matter is closed by the Revdex.com. We have an A+ rating and I want to keep that. What can we do to resolve this? Thanks, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I can forward the emails  and cancelation policy I sent over. Is so sad that the business is trying to make it as if it was my personal issue instead of admitting they perform and are use to shady business practices. Horrible management and treatment of clients!!!!
Regards,
[redacted] & [redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]