Total Plumbing and Drain Cleaning

April 30, 2015To Whom it May Concern:This letter is in response to complaint ID# [redacted] , for [redacted] at [redacted] ***, Lansdowne, PA ***.We at Total Plumbing and Drain Cleaning try to satisfy every customer to the best of our abilityUnfortunately, by doing excavations to repair broken water lines in the winterIt's not possible to move dirt properly and/or reinstate cement at the time the job is completedWe cannot move dirt properly due to the ground being frozen, so most of the dirt is clumped togetherAs far as cement goes, if we would have poured the cement in the winter, or when the weather has not been consistently warm, it would have cracked and the customer would have complained that the cement was not done properly, that it had cracked, and that we need to go back out and do it againTo avoid problems like this, we put down cold patch at the time the work is completed (to make the area safe) until the weather is such that the cement can be done properlyWhen the weather does get warm enough for cement to be done, we go through all of the jobs in the order they were done in the winter months, and complete the cement reinstatements in that order.The cement for [redacted] was completed on April 23rd, We at Total Plumbing and Drain Cleaning apologize if this was not done soon enough for the customer, but the reasons for this were to the weather and that we had other customers to do ahead of herPlease note that we were in contact with her during this time and that we explained to her when the original excavation was done, the cement would be done sometime in the springFurthermore, at no time did we leave a hole or uncovered area at the propertyOut of all of the excavations we have done during the winter months over the years, she has been the only one that has complained.If you have any further questions or concerns, please contact me at [redacted] .Thank You,Total Plumbing and Drain Cleaning

1-3-Sunday 10am Called Total Plumbing (through my Aqua service contract) about my home sewer being clogged and waste water running down the streetThe call center took my info and dispatched a plumber(Paul) who arrived within the hour He was very professional and courteousHe was able to clear the drain quickly and solved our issueI appreciate the GREAT service which was hassle free and extremely promptGreat job Total Plumbing I am impressed R.Y*** *--M*** Pa

April 30, 2015
To Whom it May Concern:
This letter is in response to complaint ID# [redacted], for [redacted] at [redacted], Lansdowne, PA [redacted].We at Total Plumbing and Drain Cleaning try to satisfy every customer to the best of our ability. Unfortunately, by doing...

excavations to repair broken water lines in the winter. It's not possible to move dirt properly and/or reinstate cement at the time the job is completed. We cannot move dirt properly due to the ground being frozen, so most of the dirt is clumped together. As far as cement goes, if we would have poured the cement in the winter, or when the weather has not been consistently warm, it would have cracked and the customer would have complained that the cement was not done properly, that it had cracked, and that we need to go back out and do it again. To avoid problems like this, we put down cold patch at the time the work is completed (to make the area safe) until the weather is such that the cement can be done properly. When the weather does get warm enough for cement to be done, we go through all of the jobs in the order they were done in the winter months, and complete the cement reinstatements in that order.The cement for [redacted] was completed on April 23rd, 2015. We at Total Plumbing and Drain Cleaning apologize if this was not done soon enough for the customer, but the reasons for this were to the weather and that we had other customers to do ahead of her. Please note that we were in contact with her during this time and that we explained to her when the original excavation was done, the cement would be done sometime in the spring. Furthermore, at no time did we leave a hole or uncovered area at the property. Out of all of the excavations we have done during the winter months over the years, she has been the only one that has complained.
If you have any further questions or concerns, please contact me at [redacted].
Thank You,
Total Plumbing and Drain Cleaning

April 30, 2015To Whom it May Concern:This letter is in response to complaint ID# [redacted], for [redacted] at [redacted], Lansdowne, PA [redacted].We at Total Plumbing and Drain Cleaning try to satisfy every customer to the best of our ability. Unfortunately, by doing excavations to repair broken...

water lines in the winter. It's not possible to move dirt properly and/or reinstate cement at the time the job is completed. We cannot move dirt properly due to the ground being frozen, so most of the dirt is clumped together. As far as cement goes, if we would have poured the cement in the winter, or when the weather has not been consistently warm, it would have cracked and the customer would have complained that the cement was not done properly, that it had cracked, and that we need to go back out and do it again. To avoid problems like this, we put down cold patch at the time the work is completed (to make the area safe) until the weather is such that the cement can be done properly. When the weather does get warm enough for cement to be done, we go through all of the jobs in the order they were done in the winter months, and complete the cement reinstatements in that order.The cement for [redacted] was completed on April 23rd, 2015. We at Total Plumbing and Drain Cleaning apologize if this was not done soon enough for the customer, but the reasons for this were to the weather and that we had other customers to do ahead of her. Please note that we were in contact with her during this time and that we explained to her when the original excavation was done, the cement would be done sometime in the spring. Furthermore, at no time did we leave a hole or uncovered area at the property. Out of all of the excavations we have done during the winter months over the years, she has been the only one that has complained.If you have any further questions or concerns, please contact me at [redacted].Thank You,Total Plumbing and Drain Cleaning

1-3-16 Sunday 10am Called Total Plumbing (through my Aqua service contract) about my home sewer being clogged and waste water running down the street. The call center took my info and dispatched a plumber(Paul) who arrived within the hour . He was very professional and courteous. He was able to clear the drain quickly and solved our issue. I appreciate the GREAT service which was hassle free and extremely prompt. Great job Total Plumbing I am impressed. R.Y[redacted]--M[redacted] Pa.