Total Property Management Services Inc

Complaint: ***
I am rejecting this response because: Total Property Management is the company that issues the letters not the Home Owners Association. The fines are not correct and the amount is being disputed due to Total Property Management not keeping their records straight and not following the proper notification process. Total Property Management still has not provided the documents that I am requesting so therefore we are disputing the process of notification and the way that Total Property Management runs this business. Home Owner Association did not send the letters Total Property Management sent the letters with their letterhead and I am still requesting the original letter for the WARNING. If this company cannot keep their records straight then there is an issue. That is why this Company is no longer our Property Management because their obviously were issues and did not follow the rules as they were required to. Again, I am requesting a full refund for not following the proper procedure of notifying Home Owners just as Home Owners have rules to follow so does the Management Company. Still requesting the original Letter from Total Property Management and our refund
Sincerely,
*** ***

This issue is one that has been addressed via phone, email as well as a Board meeting with the Village on James Board of DirectorsAs has been explained each and every time, all issues are with the Village on James Board and AssociationThe Rules of the Association are clear that when there is a dispute, an Owner has an opportunity to meet and discuss with the BoardThis Owner had that opportunity and after hearing the Owner's side, the Board held up the fine and violationsThis has nothing to do with the Management company as this process is controlled by the Board

It appears the issues Ms [redacted] has is with the previous management company and Board.  It was for these reasons we were hired at the beginning of the year.  It has been a complaint prior to our management regarding collection practices and since then a collection policy was revised by an...

attorney and is being followed by the Board.  It was also a complaint to previous management of due process hearings.  Since our tenure, hearings are held upon request monthly and those are even noted within the monthly Board minutes.  Financial records are available and as was explained to Ms [redacted] via email on 5/19, that the office charge is $125.00 per hour to compile requested documents which is allowed for and provided for within the Bylaws of the Association.  It appears again, many of these issues are with previous management and not under our review.  We are only tasked with enforcing the Rules and Regulation, the Bylaws and Declaration of the Community.  This is followed completely, and perhaps the Member has more issue with the documents that exist and should seek resolution by attending meetings and seeking change to that effect.

Complaint: [redacted]
I am rejecting this response because: Total Property Management sends the notices to the Homeowners not the HOA.  THE HOA instructs Total Property to send notices of infractions not HOA.   My issue is that Total Property did not send an original letter for the original so called infraction. HOA cannot levy fines to a Home Owner without an original notice.   We went to the meeting on Oct 23rd and was totally treated unfairly and we had no chance to even explain our situation and that is the reason for the heated exchange. Total Property needs to provide the original notice which is how this has become an issue. THE HOA does not send out letters.    Still to this day we have a SECOND and THIRD Notice and NEVER received an original notice.  Again, Total Property Management and HOA did not follow the Rules and Regulations.    You cannot send a SECOND notice and THIRD notice and then send a notice to place a lien on our home without the ORIGINAL notice.   Again, I am requesting the original notice of so called infraction and a full refund.
Sincerely,
[redacted]

Mr [redacted] has an issue with the Condo Association in which he lives.  The Board directed violation letters to be sent to Mr [redacted] for parking infractions and upon continued violation the Board directed that fines be levied.  In accordance with the Rules and Regulations of the...

Association Mr [redacted] was afforded the opportunity to dispute his fines with the board at a board meeting.  After a heated and accusatory exchange, the Board reviewed the infractions, the associated pictures noting the infractions and upheld the fines as levied.  The Board also directed that the fines be collected on.  Total Property Management in this instance has no way to change the existing documents and processes in the community that Mr [redacted] lives.  We feel the issue is truly with the Association and the Board that governs it, not Total Property Management.