Total Property Management Services

It appears the issues Ms [redacted] has is with the previous management company and Board It was for these reasons we were hired at the beginning of the year It has been a complaint prior to our management regarding collection practices and since then a collection policy was revised by an attorney and is being followed by the Board It was also a complaint to previous management of due process hearings Since our tenure, hearings are held upon request monthly and those are even noted within the monthly Board minutes Financial records are available and as was explained to Ms [redacted] via email on 5/19, that the office charge is $per hour to compile requested documents which is allowed for and provided for within the Bylaws of the Association It appears again, many of these issues are with previous management and not under our review We are only tasked with enforcing the Rules and Regulation, the Bylaws and Declaration of the Community This is followed completely, and perhaps the Member has more issue with the documents that exist and should seek resolution by attending meetings and seeking change to that effect

Mr [redacted] has an issue with the Condo Association in which he lives The Board directed violation letters to be sent to Mr [redacted] for parking infractions and upon continued violation the Board directed that fines be levied In accordance with the Rules and Regulations of the Association Mr [redacted] was afforded the opportunity to dispute his fines with the board at a board meeting After a heated and accusatory exchange, the Board reviewed the infractions, the associated pictures noting the infractions and upheld the fines as levied The Board also directed that the fines be collected on Total Property Management in this instance has no way to change the existing documents and processes in the community that Mr [redacted] lives We feel the issue is truly with the Association and the Board that governs it, not Total Property Management

Complaint: [redacted] I am rejecting this response because: Total Property Management sends the notices to the Homeowners not the HOA THE HOA instructs Total Property to send notices of infractions not HOA My issue is that Total Property did not send an original letter for the original so called infractionHOA cannot levy fines to a Home Owner without an original notice We went to the meeting on Oct 23rd and was totally treated unfairly and we had no chance to even explain our situation and that is the reason for the heated exchangeTotal Property needs to provide the original notice which is how this has become an issueTHE HOA does not send out letters Still to this day we have a SECOND and THIRD Notice and NEVER received an original notice Again, Total Property Management and HOA did not follow the Rules and Regulations You cannot send a SECOND notice and THIRD notice and then send a notice to place a lien on our home without the ORIGINAL notice Again, I am requesting the original notice of so called infraction and a full refund Sincerely, [redacted]