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Total Rental, Inc.

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Total Rental, Inc. Reviews (2)

I am responding to the complaint [redacted], I spoke to our manager [redacted]  and this is the story that follow's **. [redacted] rented a 20' chain saw on the 11th of April at 4:19 pm. **. [redacted] claims that he tried to call the [redacted] Pa. store on the afternoon of April 12 but got no answer....

Our Stores open from 8am to 5pm on Saturday and 7am to 5pm week days and we also have 24 hr. line in case of service problems. If the saw was dull why did **. [redacted] not call first thing Saturday morning when we opened? **. [redacted] did return the saw on Monday the April 14, he did explain his problem to our store manager when our manager explained our policy the conversation got heated between both parties. That is not our policy our manager has been reprimanded for this matter. [redacted] was totally refunded on this matter on the 14th of April before we had receive this complaint. I hope this is a satisfactory account of this incident. If you have any question's feel free to contact me.
Thank You,
[redacted]  General Manager
Office ###-###-####
Cell ###-###-####
Email  [redacted]

Review: I rented a chainsaw this past Friday, much to my surprise when I went to use it Saturday afternoon the saw was so dull it was absolutely unusable. I called into the store on Saturday afternoon and got no answer, so decided to wait until Monday (my scheduled return date) to deal with it. As I was a repeat customer to this point and had a good standing account I figured it would not be an issue. When I returned the saw with the gas still full and the can they provided me untouched I explained the situation. The main guy who works the counter, mid 40's spikey black hair became irate, accused me of lying and did nothing to try to ease / resolve the situation. I explained to him I intended on renting a chipper later in the month and how I rented a lift the week before and that over a $150 rental he should really offer a credit to my account, unfortunately he did not agree. I explained that over that small amount he would be losing a customer to which he told me to get out of his store and that I am not allowed to rent again. This is an unreal experience of a professional business. He cursed at me and was completely unprofessional.Desired Settlement: I want a refund from this place.

Business

Response:

I am responding to the complaint [redacted], I spoke to our manager [redacted] and this is the story that follow's **. [redacted] rented a 20' chain saw on the 11th of April at 4:19 pm. **. [redacted] claims that he tried to call the [redacted] Pa. store on the afternoon of April 12 but got no answer. Our Stores open from 8am to 5pm on Saturday and 7am to 5pm week days and we also have 24 hr. line in case of service problems. If the saw was dull why did **. [redacted] not call first thing Saturday morning when we opened? **. [redacted] did return the saw on Monday the April 14, he did explain his problem to our store manager when our manager explained our policy the conversation got heated between both parties. That is not our policy our manager has been reprimanded for this matter. [redacted] was totally refunded on this matter on the 14th of April before we had receive this complaint. I hope this is a satisfactory account of this incident. If you have any question's feel free to contact me.

Thank You,

[redacted] General Manager

Office ###-###-####

Cell ###-###-####

Email [redacted]

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Description: Lawn & Garden Equipment & Supplies - Rental, Party Supplies - Renting, Tents - Rental, Tools - Rent

Address: PO Box 197, Phoenixville, Pennsylvania, United States, 19460-0197

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