February 8, 2016To Whom It May Concern:On February 25, Mr [redacted] and [redacted] signed a lease contact dated for February 25, thru March 21, This is a legally binding document with any changes to be in writing by all partiesNeither we nor any of our representatives can make any oral promises, representations or agreementsWe have no authority to waive, amend, or terminate this lease contract or any part of it, unless in writing.On October 16, Mr [redacted] turned in a day notice to vacate the apartment on December 14, The lease break was explained to him and noted on the notice to vacate formAttached signed copy of lease addendum for early termination, refer to procedures paragraph 3: Required day notice to vacate, you move out on or before the early termination date and do not hold over, pay the early term fee$for early termination fee.We did not received keys/remotes on December 14, The apartment was walked on December 15, to see if the apartment had been vacatedThe gate remote was not returned however the keys were on the kitchen counter when the apartment was walkedA prorate for one day rent of $was charged for December 15, 2015.The electric is required to be in the residents name through the move out dateIt was taken out of the residents name on November 16, We charged back the electric from November 17, through the move out date of December 15, for $The final water/sewer/trash bill was $39.96.Attached pictures for full clean, light bulbs, drip pans, carpet damage, damage to vinyl and trash outTotaling $399.41.Mr [redacted] and [redacted] were unresponsive to the final account statement mailed on December 24, and to the follow up email for request for payment mailed on January 29, Since it has been more than days from move out the account was turned over to our collection agency.? Mr [redacted] and [redacted] failed to abide by the terms of the contract and were charged accordingly, his complaint is unjustified and they owe the amount of $1736.25.Respectfully, [redacted] ***
The Heritage Statement:On August 8th, I took over as the new assistant manager on the propertyI was going over emails, charges and etcregarding everyone’s account to be sure it was accurateWhen I came across [redacted] account, she had an NSF check that bounced in JuneShe was aware of the NSF fee during that month which I have in emailShe said she paid it in full but yet it was not charged to her accountWe told her it wasn’t charged to her account due to the fact that assistant managers do not have that authority in main officeOur accountants at corporate office have the authority to post NSF fees, and also get the notification of the insufficient accountsWe tried multiple times to explain that if this was not paid, we can go a different route to take care of this situationWe gave her an entire month and a half to pay it because we took it into consideration that she is militaryBy law, we could have reported a hot check and took her to court but we gave her opportunity after opportunity to handle this within our officeWhen she paid she had late fees and utilities that were not paidIn our system, when you make a payment to your account, it goes to rent, utilities, late fees then NSF chargesShe was short for that month so it reflected to the following month which she refused to payShe carried that balance for months (June, July & August)We told her it needed to be paid in full before or on her move out date, which she paidNow she is causing issues about paying her Final account statement which involves her Last three utility bills, damages to her apartment and cleaning charges? On top of that, we were aware she moved to another property down the street from FtSam Houston which is still localShe put in her notice to vacate on “military order” due to her “separating from the military.” So now we will go forward on charging her an early termination fee for lying and signing a binding contract under the TAA law as well with going to commanding chief.? Please let me know if you have any questions.?
Complaint: ***
I am rejecting this response because:
why is it that there's so so many reviews on google in regards of the same issue, breaking a lease shouldn't leave you with a bill of almost $
Regards,
*** ***
February 8, 2016To Whom It May Concern:On February 25, Mr*** and *** *** signed a lease contact dated for February 25, thru March 21, This is a legally binding document with any changes to be in writing by all partiesNeither we nor any of our representatives can make any
oral promises, representations or agreementsWe have no authority to waive, amend, or terminate this lease contract or any part of it, unless in writing.On October 16, Mr*** turned in a day notice to vacate the apartment on December 14, The lease break was explained to him and noted on the notice to vacate formAttached signed copy of lease addendum for early termination, refer to procedures paragraph 3: Required day notice to vacate, you move out on or before the early termination date and do not hold over, pay the early term fee$for early termination fee.We did not received keys/remotes on December 14, The apartment was walked on December 15, to see if the apartment had been vacatedThe gate remote was not returned however the keys were on the kitchen counter when the apartment was walkedA prorate for one day rent of $was charged for December 15, 2015.The electric is required to be in the residents name through the move out dateIt was taken out of the residents name on November 16, We charged back the electric from November 17, through the move out date of December 15, for $The final water/sewer/trash bill was $39.96.Attached pictures for full clean, light bulbs, drip pans, carpet damage, damage to vinyl and trash outTotaling $399.41.Mr*** and *** *** were unresponsive to the final account statement mailed on December 24, and to the follow up email for request for payment mailed on January 29, Since it has been more than days from move out the account was turned over to our collection agency. Mr*** and *** *** failed to abide by the terms of the contract and were charged accordingly, his complaint is unjustified and they owe the amount of $1736.25.Respectfully,*** ***
** *** *** *** *** ***
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Date: To: *** *** *** *** ** *** *** ***To whom it may concern:I am responding to a letter dated Tuesday, August 8, in regards Mr* *** *** ***
The payment he made online of $was returned due to insufficient funds, There wag a $reversal fee that was charged by the third patty "Aptexx" since the resident chose to pay his payment via our online payment systemThe resident has options when it comee to paying rent We do not charge resident a fee for paying by check, money order or If they chose to pay online with a checkHowevert because Mr*** chose to pay with hls debit card the thtrd patty does charge a convenient fee to process the paymentThe Paragraph of the TAA contract Informs the resident that any retumed check or rejected electronic payment will be subjected to a retum fee of $The resident le atreeponslble for late fees when a payment relected algo per Paragraph eThe Heritage did not charge late fees to Mr*** as a courtesyI do not feel that we are responsible in reimbursing any fees to Mr*** considering the fact that his account did not have the correct funds when processing the payment and wag not charged the legal tate fees as stated on the TAA Lease Contract; Paragraph.If you have any questions pleage feel free to contactI am attachtng a prlnt of the payment he processed online. ***
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*** *** * h Dashboard Payment #*** people *** *** Messaging Person: *** ***e Payments Method: eChecks/ACH #***Transactions Authorized: Jul 20, Transactions Calendar Memo: $Rent $TrashDeposits Deposit: Jut 25, 2017Deposits Catendar Export: TBDExports Created By: PayerScheduled PayCreate Guest Payment Source: PORTAL Export Files Target: RentProcessed on: Jul 20, Surveys Payment Status: e Reversed on Jul 27, Company Reversed: (ROI) Insufficient Funds - Original Payment ***Reversel Withdrewl: Jul 28, O Details Notes Gross Amount $Service Charge $Nit Amount $Reversal Amount $Reversal Fee $20.00https://aptx.cm/ 8/17/
The Heritage Statement:On August 8th, I took over as the new assistant manager on the propertyI was going over emails, charges and etcregarding everyone’s account to be sure it was accurateWhen I came across *** *** account, she had an NSF check that bounced in JuneShe was aware of
the NSF fee during that month which I have in emailShe said she paid it in full but yet it was not charged to her accountWe told her it wasn’t charged to her account due to the fact that assistant managers do not have that authority in main officeOur accountants at corporate office have the authority to post NSF fees, and also get the notification of the insufficient accountsWe tried multiple times to explain that if this was not paid, we can go a different route to take care of this situationWe gave her an entire month and a half to pay it because we took it into consideration that she is militaryBy law, we could have reported a hot check and took her to court but we gave her opportunity after opportunity to handle this within our officeWhen she paid she had late fees and utilities that were not paidIn our system, when you make a payment to your account, it goes to rent, utilities, late fees then NSF chargesShe was short for that month so it reflected to the following month which she refused to payShe carried that balance for months (June, July & August)We told her it needed to be paid in full before or on her move out date, which she paidNow she is causing issues about paying her Final account statement which involves her Last three utility bills, damages to her apartment and cleaning charges On top of that, we were aware she moved to another property down the street from FtSam Houston which is still localShe put in her notice to vacate on “military order” due to her “separating from the military.” So now we will go forward on charging her an early termination fee for lying and signing a binding contract under the TAA law as well with going to commanding chief. Please let me know if you have any questions.
February 8, 2016To Whom It May Concern:On February 25, Mr [redacted] and [redacted] signed a lease contact dated for February 25, thru March 21, This is a legally binding document with any changes to be in writing by all partiesNeither we nor any of our representatives can make any oral promises, representations or agreementsWe have no authority to waive, amend, or terminate this lease contract or any part of it, unless in writing.On October 16, Mr [redacted] turned in a day notice to vacate the apartment on December 14, The lease break was explained to him and noted on the notice to vacate formAttached signed copy of lease addendum for early termination, refer to procedures paragraph 3: Required day notice to vacate, you move out on or before the early termination date and do not hold over, pay the early term fee$for early termination fee.We did not received keys/remotes on December 14, The apartment was walked on December 15, to see if the apartment had been vacatedThe gate remote was not returned however the keys were on the kitchen counter when the apartment was walkedA prorate for one day rent of $was charged for December 15, 2015.The electric is required to be in the residents name through the move out dateIt was taken out of the residents name on November 16, We charged back the electric from November 17, through the move out date of December 15, for $The final water/sewer/trash bill was $39.96.Attached pictures for full clean, light bulbs, drip pans, carpet damage, damage to vinyl and trash outTotaling $399.41.Mr [redacted] and [redacted] were unresponsive to the final account statement mailed on December 24, and to the follow up email for request for payment mailed on January 29, Since it has been more than days from move out the account was turned over to our collection agency.? Mr [redacted] and [redacted] failed to abide by the terms of the contract and were charged accordingly, his complaint is unjustified and they owe the amount of $1736.25.Respectfully, [redacted] ***
The Heritage Statement:On August 8th, I took over as the new assistant manager on the propertyI was going over emails, charges and etcregarding everyone’s account to be sure it was accurateWhen I came across [redacted] account, she had an NSF check that bounced in JuneShe was aware of the NSF fee during that month which I have in emailShe said she paid it in full but yet it was not charged to her accountWe told her it wasn’t charged to her account due to the fact that assistant managers do not have that authority in main officeOur accountants at corporate office have the authority to post NSF fees, and also get the notification of the insufficient accountsWe tried multiple times to explain that if this was not paid, we can go a different route to take care of this situationWe gave her an entire month and a half to pay it because we took it into consideration that she is militaryBy law, we could have reported a hot check and took her to court but we gave her opportunity after opportunity to handle this within our officeWhen she paid she had late fees and utilities that were not paidIn our system, when you make a payment to your account, it goes to rent, utilities, late fees then NSF chargesShe was short for that month so it reflected to the following month which she refused to payShe carried that balance for months (June, July & August)We told her it needed to be paid in full before or on her move out date, which she paidNow she is causing issues about paying her Final account statement which involves her Last three utility bills, damages to her apartment and cleaning charges? On top of that, we were aware she moved to another property down the street from FtSam Houston which is still localShe put in her notice to vacate on “military order” due to her “separating from the military.” So now we will go forward on charging her an early termination fee for lying and signing a binding contract under the TAA law as well with going to commanding chief.? Please let me know if you have any questions.?
Complaint: ***
I am rejecting this response because:
why is it that there's so so many reviews on google in regards of the same issue, breaking a lease shouldn't leave you with a bill of almost $
Regards,
*** ***
February 8, 2016To Whom It May Concern:On February 25, Mr*** and *** *** signed a lease contact dated for February 25, thru March 21, This is a legally binding document with any changes to be in writing by all partiesNeither we nor any of our representatives can make any
oral promises, representations or agreementsWe have no authority to waive, amend, or terminate this lease contract or any part of it, unless in writing.On October 16, Mr*** turned in a day notice to vacate the apartment on December 14, The lease break was explained to him and noted on the notice to vacate formAttached signed copy of lease addendum for early termination, refer to procedures paragraph 3: Required day notice to vacate, you move out on or before the early termination date and do not hold over, pay the early term fee$for early termination fee.We did not received keys/remotes on December 14, The apartment was walked on December 15, to see if the apartment had been vacatedThe gate remote was not returned however the keys were on the kitchen counter when the apartment was walkedA prorate for one day rent of $was charged for December 15, 2015.The electric is required to be in the residents name through the move out dateIt was taken out of the residents name on November 16, We charged back the electric from November 17, through the move out date of December 15, for $The final water/sewer/trash bill was $39.96.Attached pictures for full clean, light bulbs, drip pans, carpet damage, damage to vinyl and trash outTotaling $399.41.Mr*** and *** *** were unresponsive to the final account statement mailed on December 24, and to the follow up email for request for payment mailed on January 29, Since it has been more than days from move out the account was turned over to our collection agency. Mr*** and *** *** failed to abide by the terms of the contract and were charged accordingly, his complaint is unjustified and they owe the amount of $1736.25.Respectfully,*** ***
** *** *** *** *** ***
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*** ***
*** *** ***
Date: To: *** *** *** *** ** *** *** ***To whom it may concern:I am responding to a letter dated Tuesday, August 8, in regards Mr* *** *** ***
The payment he made online of $was returned due to insufficient funds, There wag a $reversal fee that was charged by the third patty "Aptexx" since the resident chose to pay his payment via our online payment systemThe resident has options when it comee to paying rent We do not charge resident a fee for paying by check, money order or If they chose to pay online with a checkHowevert because Mr*** chose to pay with hls debit card the thtrd patty does charge a convenient fee to process the paymentThe Paragraph of the TAA contract Informs the resident that any retumed check or rejected electronic payment will be subjected to a retum fee of $The resident le atreeponslble for late fees when a payment relected algo per Paragraph eThe Heritage did not charge late fees to Mr*** as a courtesyI do not feel that we are responsible in reimbursing any fees to Mr*** considering the fact that his account did not have the correct funds when processing the payment and wag not charged the legal tate fees as stated on the TAA Lease Contract; Paragraph.If you have any questions pleage feel free to contactI am attachtng a prlnt of the payment he processed online. ***
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*** *** * h Dashboard Payment #*** people *** *** Messaging Person: *** ***e Payments Method: eChecks/ACH #***Transactions Authorized: Jul 20, Transactions Calendar Memo: $Rent $TrashDeposits Deposit: Jut 25, 2017Deposits Catendar Export: TBDExports Created By: PayerScheduled PayCreate Guest Payment Source: PORTAL Export Files Target: RentProcessed on: Jul 20, Surveys Payment Status: e Reversed on Jul 27, Company Reversed: (ROI) Insufficient Funds - Original Payment ***Reversel Withdrewl: Jul 28, O Details Notes Gross Amount $Service Charge $Nit Amount $Reversal Amount $Reversal Fee $20.00https://aptx.cm/ 8/17/
The Heritage Statement:On August 8th, I took over as the new assistant manager on the propertyI was going over emails, charges and etcregarding everyone’s account to be sure it was accurateWhen I came across *** *** account, she had an NSF check that bounced in JuneShe was aware of
the NSF fee during that month which I have in emailShe said she paid it in full but yet it was not charged to her accountWe told her it wasn’t charged to her account due to the fact that assistant managers do not have that authority in main officeOur accountants at corporate office have the authority to post NSF fees, and also get the notification of the insufficient accountsWe tried multiple times to explain that if this was not paid, we can go a different route to take care of this situationWe gave her an entire month and a half to pay it because we took it into consideration that she is militaryBy law, we could have reported a hot check and took her to court but we gave her opportunity after opportunity to handle this within our officeWhen she paid she had late fees and utilities that were not paidIn our system, when you make a payment to your account, it goes to rent, utilities, late fees then NSF chargesShe was short for that month so it reflected to the following month which she refused to payShe carried that balance for months (June, July & August)We told her it needed to be paid in full before or on her move out date, which she paidNow she is causing issues about paying her Final account statement which involves her Last three utility bills, damages to her apartment and cleaning charges On top of that, we were aware she moved to another property down the street from FtSam Houston which is still localShe put in her notice to vacate on “military order” due to her “separating from the military.” So now we will go forward on charging her an early termination fee for lying and signing a binding contract under the TAA law as well with going to commanding chief. Please let me know if you have any questions.