Total SEO & Marketing

Revdex.com:At this time, I have not been contacted by Total SEO & Marketing LLC regarding complaint ID ***.Sincerely,*** ***

Review: Hello [redacted],Just checking in on our progress, my last email and most of the other emails to you went unanswered, so hopefully and respectfully - you'll address my questions and provide answers on where we are? I offered you a couple of options in the last email, keep working, refund fees paid, etc - not sure where we stand, do you mind addressing that?Also, let's review the following:Hi [redacted],We sent out the brief to our writers and developers today so we're underway.The actual work will usually be uploaded no later than the 2 week point in your campaign.Regards,[redacted] - ###-###-#### Total SEO - Get Found in [redacted]We're past the two week point, surely there is some delay or misunderstanding here - what specifically have you uploaded to my site?Hi [redacted],I've asked the team to let me know where they are at. Our big upload day is set for Tuesday next week. Maybe address what specifically was uploaded to the site?I'll let you know what we've got and what we are still waiting on. Right, still waiting...I can tell you that our research on your hosting, speed and duplicate ate content came back good. OK, good we knew that.That means that the common problematic hurdles are all clear.Regard[redacted]###-###-####Hi [redacted], I'm actually working on your site at present it will be completed over the next few hours. I'll drop you emails as the elements fall into place. Tonight expect to see1. Webmaster tools set up and calibrated. I know this was done...2. Meta tags & descriptions in place. Still my work...3. New content online. Still my work...4. XML site map. Probably done...5. Robots.txt file. OK, I did this too...Still waiting on the emails, so I can only assume this is not done, can you please address?"Starting work on your [redacted] rankings can be a huge unknown and I'm sure you want to minimize your risk. As such we're offering to carry out the first month of our proposed campaign at $195.For that you will get the full months work on your website including blog writing, link building, Social media and [redacted] + set up and optimization. At the end of the month we'll send you a report showing how your website has risen on [redacted]. You can decide if you are completely satisfied and want to continue. The biggest hurdle to getting on [redacted] is finding an agency you can trust."Would love to see the full month's work promised above - "including blog writing, link building, Social media and [redacted] + set up and optimization".If you don't mind, shoot me a copy of that report so I can decide if I'm completely satisfied, and want to continue - wait, you didn't give me that option, you just hit me for another $195, STILL WAITING ON THAT REFUND?Hi [redacted],I do apologize. I was hit with a bit of a flu.Here's my plan.I'm going to have a small blog piece about this system wrote and put on the website. Would love to see this...We will then add a relevant meta tag and submit it through webmaster tools. No worries, I took care of this...This will essentially give us a yardstick against which to measure the competitiveness of the website for the expanded market of multi-charts. If it starts showing up for relevant terms then it is achievable. If it's no where we might need to go back to the drawing board with a more aggressive strategy.I'll send you the link for the new page Friday and hopefully we'll see the site ranking for some relevant keywords. My bad, didn't specify which Friday I guess...[redacted] are you receiving this?Accounts has reversed the charge. Please confirm you have received this. Dying to see this play out, no problem taking the money, seems to be a small problem giving it back - maybe I'm reading this wrong?In all seriousness, if you were in my shoes, how would you react? You really didn't deliver on ANYTHING you promised - is this how you really do business?Will you please address and answer the questions above instead of blowing it off? I'm pissed.Desired Settlement: I paid $195 upfront for the work described above, and without consent or any other pre-arranged agreement, they charged me another $195 again for the next month.I would like these fees all refunded to me.

Consumer

Response:

At this time, I have not been contacted by Total SEO & Marketing LLC regarding complaint ID [redacted].Sincerely,[redacted]