TOTAL SOLUTION PROS Reviews (1)
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Address: 6312 73rd St., Unit 1019, Lubbock, Texas, United States, 79424
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In response to [redacted]'s complaint, I must point out that it is noted on our reservation form, that he completed online, that there is a $75 cancellation fee for cancellations of any group reservation confirmed by our agency more than 75 days prior to the cruise. The reservation form he completed...
is on our website at the following address:[redacted]Here is a copy of the cancellation fees schedule on the form he completed:DEPOSITS, FINAL PAYMENT AND CANCELLATION SCHEDULE PER PERSONDeposit Due at time of booking (Cancellation Fee $75) / Final Payment Due 75 days prior to sailing (Cancellation Fee 50%) / No Refunds 60 days prior to sailing.He completed the form and agreed to the terms and conditions on March *, 2015. Here's a copy of his electronic signature/authorization:ELECTRONIC SIGNATURE / AUTHORIZATIONI verify that I am at least 21 years of age. I have read the above terms and conditions and acknowledge I have been offered travel insurance.Passenger 1 [redacted], 2015-**-**Therefore, it is our position that he has agreed to our terms and conditions and is subject to the $75 cancellation fee as outlined in the reservation form he completed. We can't cancel his reservation until he acknowledges this by email to our office. When he does, we will cancel his reservation and he'll receive a refund of his $500 less the $75 cancellation fee. Thank you,Derek B[redacted]PIED PIPER TRAVEL