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We are a Samsung Service Center and the customer shipped his defective unit to us using a UPS label that Samsung provided to himTracking number was [redacted] [redacted] As you can see in the tracking information, unit never arrived he and we opened a UPS investigation on October Since we are a Samsung Service Center, under Samsung policy, we cannot send Roy a replacement until UPS has issued the claim and Samsung has processed the claimUPS did not issue the claim until November 21st and Samsung is currently processing itThe replacement unit should be going out today (Dec 1) or early next week and we will provide Roy with a tracking number once it has shipped

We are a Samsung Service Center and the customer shipped his defective unit to us using a UPS label that Samsung provided to him. Tracking number was [redacted] As you can see in the...

tracking information, unit never arrived he and we opened a UPS investigation on October 30. Since we are a Samsung Service Center, under Samsung policy, we cannot send Roy a replacement until UPS has issued the claim and Samsung has processed the claim. UPS did not issue the claim until November 21st and Samsung is currently processing it. The replacement unit should be going out today (Dec 1) or early next week and we will provide Roy with a tracking number once it has shipped.