My computer crashedI called Windows and they in turn sent me to Total Tech Support USA LLC to protection was to be placedwas notcrashed again I paid $to secure my computerThis did not happenDid this on 2/23, last night the same thing happened againCalled Windows SupportThey said it would cost $+ to put the protection on my computerHe said there was not protection what so ever
I was satisfied with their service, they did clean my computer for $225, but I also am not sure if they didn't cause the problem to begin withAfter opening an email, a message popped up that Microsoft had locked my computer due to potential threats and virus activity There was a specific phone number to call which was answered by Total Tech Support USA LLC Was told by the Total Tech Support rep that there are several support companies associated with this phone number, and the next support company rep available answers the call, and they are all Microsoft certified How can one go about finding more information regarding this? Who are the other companies involved and is this legitimateThis occurred last night, April and I see another reviewer had the same experience on April
wanted to charge me $for Microsoft certified technical support I talked to Microsoft and said it was a scam
I powered on my computer and a pop up came in telling me to call toll free number help line XXX-XXX-XXXX because suspicious activity was detected I call they said I had malware They said I could fix it by going to staples and pay $400+ or get Microsoft certified support for $ Asked me for my name, address, email, card number and cvv number Which I gave because I thought they were Microsoft certified I told them that I couldn't make the payment t'ill the following day *** RThe guy who was talking to me said he talked to his supervisor and said if I could make a deposit of $and give them the rest after the service was provided Told them I couldn't so they asked for another card an "emergency credit card" told them I only had debit cardsThen he said to call XXX-XXX-XXXX and ask for *** ROnce I had the money I later called Microsoft customer s
My computer crashedI called Windows and they in turn sent me to Total Tech Support USA LLC to protection was to be placedwas notcrashed again
I paid $to secure my computerThis did not happenDid this on 2/23, last night the same thing happened againCalled Windows SupportThey said it would cost $+ to put the protection on my computerHe said there was not protection what so ever
Company placed a warning alleging that my computer was infected with a virus and that they were contracted by Microsoft to service this
Upon opening my email on 4/10/16, I found a warning that Microsoft had determined that my computer was infected with a virus and that I should call XXX-XXX-XXXX immediatelyA person who identified himself as Adrian said that they were a business contracted by Microsoft to deal with these types of issues He said he would scan my computer and show me the infections Shortly after, he presented a screen which supposedly showed several infections He said they could removed this and install an antivirus program which would prevent a recurrence for $ I agreed to this He said it would take to hours After checking my computer about an hour and a half later I found a message that it was clean and a *** program had been installed I called a computer-savvy friend and he told me that this was a known scam I took my computer to hi
Sold a Antivirus product stating that it would protect my computer, but that wasn't the case
The problem started 6/13/when a virus attacked my computerI called XXX-XXX-XXXX as instructed and spoke with Brandon who was to clean my computer and install *** an anti virus product for $I used my debit card to purchase the product, but unfortunately there wasn't anything put on my system, because within a couple of hours, the same thing happened againI called *** (direct number to Brandon), but they had closed for the evening, so I called XXX-XXX-XXXX again and spoke with *** and he wanted an additional $to clean my system and install an anti virus product The product that should have been placed is called Spotzilla Antivirus Now I can't use my system at all
Yesterday, this company hijacked my computer and froze it with a huge red banner saying that GoogleChrome Protection Service was warning me that malware had infected my computer and would/could do vast damage to both the computer and any files or passwords It instructed me to call X-XXX-XXX-XXXX for MIcrosoft verifed service technicians who would fix it My computer could not be shut down, the mouse didn't work...so I called the number The tech there assured me they were long associates of Microsoft and had solved many terrible cyber crimes like mine They told me that it would take up to hours to repair and $for service and software necessary for malware protection I talked them down to $(they offer AARP & AAA discountssnort) They accessed my computer for several hours
>>>>>>As I was talking to "***," the screen and my mouse started moving, so the charlatan already was in my computer and had caused the freeze The problem began in Florida, but it didn't end in Florida
Company was alleged to be a Dell technical support company who convinced me to buy a firewall virus protection software called StopZilla
Payment method was a debit cardAmount $on 04/19/TOTAL TECH SUPPORT US XXX-XXX-XXXX FL 04/for a Lifetime Firewall Virus protection program called Stopzilla It infected me with several other issues, and upon calling they referred me to another solution provider, installing other programs and then asked to pay an additional $for a 2-year service charged on an American Express card which I was able to stop payment Total Tech Support has since refused my phone calls and be connected to a billing agent, given the name of *** *** by Technical Support agent, *** ** ID#refusing to give me his last name This had been going on since their office was closed until 10AM the following business day, April 25,
Been waiting for a $refund for over a monthCalled almost every dayTalked to *** and *** numerous times told refund had been issued
This company agreed to refund $for a software, etcI have had to call almost every day for over a month first to get someone to deal with approving a refund and then to get them to put it in my accountTheir refund policy clearly states that they will resolve the case within two business days and have the refund to me in one more business day after thatNow they say I have to initiate the refund by filling out a form from my bankI went in to my bank yesterdayThey said that is not necessary that the people are just giving me the run aroundI have called them and written themThey have approved the refundThey just won't put it bank into my bank accountNowhere in their refund policy does it say that I have to submit any kind of a formI need this resolved ASAP
TOTAL TECH SUPPORT USA LLCSCAM
On MARCH 23RD I RECEIVED AN EMAIL FROM A FRIEND MARKED "SMILE" which I opened and followed to "click here"
When I did a "Blue Screen" informed me that my computer has a virus and Microsoft had shut down my computer The notice instructed me to call XXX-XXX-XXXX for help
Being a Senior and with very limited technical knowledge about these viruses and what to do, I called them at XXX-XXX-XXXX thinking it was a Microsoft tech support company
A technician named *** answered and informed me his tech ID number was and that he could remove the virus or I could take my computer to the local Microsoft store He looked up the address for me and informed that the store was in Boca Raton Fl OR he could help to remove the virus, have the system tuned up and install "STOPzilla" antivirus software for $264,with three month support I informed *** I had "Malwarebytes Anti-Malware" installed on my computer at which time he said it
My yo German grandmother saw an ad online thats said she must buy Stopzilla antivirus program or her computer would not work
My ninety year-old German grandmother saw an ad online on IE browser which told her that she must to purchase StopZilla software product for $or her computer would not workShe was then called and told she must download this $program for her computer to work and that if she didn't she would no longer be able to receive emailsShe was also signed up for recurring monthly payments for the software
She called and cancelled this transaction with her bank and cancelled the debit cardShe uninstalled the StopZilla programThe program is not effective and contains spyware
She also tried calling three different numbers to dispute the charge, but they rang without an answer or message
Those three numbers were: X-XXX-XXX-XXXX, X-XXX-XXX-XXXX, X-XXX-XXX-XXXX
I believe this is a scamI emailed the company and requested the transaction be v
Froze my computer and flashed a document on the screen saying that I had to contact them and have my computer analyzed as it had been hit with a virus
Date was 3/22/ Said they handled all of Microsofts work they were "their" techs Flashed a bunch of "official" looking forms on the screen that had Microsoft on the logo's I didn't realize they were another company until the receipt for the paid service ( charged to my credit card) came down on my computer under a totally different named company, not Microsoft
Although they took over my computer to "fix" it, I could see the work they were "doing" and they found NO virus as reported by my computer and the supposed "problem" that I was having is still there I am also contesting this charge on my credit card I have called Total Tech Support back and told them to credit my card back with the charge They said the billing department would have to call me back I am still waiting for that call
This business led me to believe that they were a part of Microsoft I was satisfied with their service but I am not sure if they didn't cause the problem to begin with I got the message that Microsoft had locked my computer and I was to phone a specific phone number which turned out to be Total Tech Support USA LLC
I was satisfied with their service, they did clean my computer for $225, but I also am not sure if they didn't cause the problem to begin withAfter opening an email, a message popped up that Microsoft had locked my computer due to potential threats and virus activity There was a specific phone number to call which was answered by Total Tech Support USA LLC Was told by the Total Tech Support rep that there are several support companies associated with this phone number, and the next support company rep available answers the call, and they are all Microsoft certified How can one go about finding more information regarding this? Who are the other companies involved and is this legitimateThis occurred last night, April and I see another reviewer had the same experience on April
Computers - Service & Repair
On Nov 14, - I got a pop up screen on my computer needed to be fixedI have a MacSo I called them; the man that answered seemed intelligentThe person said that my computer needed a full system tune up, they would remove an existing antivirus software (Webroot) and they would add an Apple antivirus software called SophosThey said they could fix my computer and it would perform much much betterI used my credit card to pay; then later on the same evening they worked remotely in my computerThe next day I saw that someone worked remotely in the computerSince this time my computer is working slower, the battery life has shortened and the webroot program was not removedI've contacted the company via telephone in numerous occasionsThey have only called back twiceThe last two times I've called, the last being Feb 2016, no one has returned the callI called again Feb and I have not received a response yet
My computer crashedI called Windows and they in turn sent me to Total Tech Support USA LLC to protection was to be placedwas notcrashed again I paid $to secure my computerThis did not happenDid this on 2/23, last night the same thing happened againCalled Windows SupportThey said it would cost $+ to put the protection on my computerHe said there was not protection what so ever
I was satisfied with their service, they did clean my computer for $225, but I also am not sure if they didn't cause the problem to begin withAfter opening an email, a message popped up that Microsoft had locked my computer due to potential threats and virus activity There was a specific phone number to call which was answered by Total Tech Support USA LLC Was told by the Total Tech Support rep that there are several support companies associated with this phone number, and the next support company rep available answers the call, and they are all Microsoft certified How can one go about finding more information regarding this? Who are the other companies involved and is this legitimateThis occurred last night, April and I see another reviewer had the same experience on April
wanted to charge me $for Microsoft certified technical support I talked to Microsoft and said it was a scam
I powered on my computer and a pop up came in telling me to call toll free number help line XXX-XXX-XXXX because suspicious activity was detected I call they said I had malware They said I could fix it by going to staples and pay $400+ or get Microsoft certified support for $ Asked me for my name, address, email, card number and cvv number Which I gave because I thought they were Microsoft certified I told them that I couldn't make the payment t'ill the following day *** RThe guy who was talking to me said he talked to his supervisor and said if I could make a deposit of $and give them the rest after the service was provided Told them I couldn't so they asked for another card an "emergency credit card" told them I only had debit cardsThen he said to call XXX-XXX-XXXX and ask for *** ROnce I had the money I later called Microsoft customer s
My computer crashedI called Windows and they in turn sent me to Total Tech Support USA LLC to protection was to be placedwas notcrashed again
I paid $to secure my computerThis did not happenDid this on 2/23, last night the same thing happened againCalled Windows SupportThey said it would cost $+ to put the protection on my computerHe said there was not protection what so ever
Company placed a warning alleging that my computer was infected with a virus and that they were contracted by Microsoft to service this
Upon opening my email on 4/10/16, I found a warning that Microsoft had determined that my computer was infected with a virus and that I should call XXX-XXX-XXXX immediatelyA person who identified himself as Adrian said that they were a business contracted by Microsoft to deal with these types of issues He said he would scan my computer and show me the infections Shortly after, he presented a screen which supposedly showed several infections He said they could removed this and install an antivirus program which would prevent a recurrence for $ I agreed to this He said it would take to hours After checking my computer about an hour and a half later I found a message that it was clean and a *** program had been installed I called a computer-savvy friend and he told me that this was a known scam I took my computer to hi
Sold a Antivirus product stating that it would protect my computer, but that wasn't the case
The problem started 6/13/when a virus attacked my computerI called XXX-XXX-XXXX as instructed and spoke with Brandon who was to clean my computer and install *** an anti virus product for $I used my debit card to purchase the product, but unfortunately there wasn't anything put on my system, because within a couple of hours, the same thing happened againI called *** (direct number to Brandon), but they had closed for the evening, so I called XXX-XXX-XXXX again and spoke with *** and he wanted an additional $to clean my system and install an anti virus product The product that should have been placed is called Spotzilla Antivirus Now I can't use my system at all
Yesterday, this company hijacked my computer and froze it with a huge red banner saying that GoogleChrome Protection Service was warning me that malware had infected my computer and would/could do vast damage to both the computer and any files or passwords It instructed me to call X-XXX-XXX-XXXX for MIcrosoft verifed service technicians who would fix it My computer could not be shut down, the mouse didn't work...so I called the number The tech there assured me they were long associates of Microsoft and had solved many terrible cyber crimes like mine They told me that it would take up to hours to repair and $for service and software necessary for malware protection I talked them down to $(they offer AARP & AAA discountssnort) They accessed my computer for several hours
>>>>>>As I was talking to "***," the screen and my mouse started moving, so the charlatan already was in my computer and had caused the freeze The problem began in Florida, but it didn't end in Florida
Company was alleged to be a Dell technical support company who convinced me to buy a firewall virus protection software called StopZilla
Payment method was a debit cardAmount $on 04/19/TOTAL TECH SUPPORT US XXX-XXX-XXXX FL 04/for a Lifetime Firewall Virus protection program called Stopzilla It infected me with several other issues, and upon calling they referred me to another solution provider, installing other programs and then asked to pay an additional $for a 2-year service charged on an American Express card which I was able to stop payment Total Tech Support has since refused my phone calls and be connected to a billing agent, given the name of *** *** by Technical Support agent, *** ** ID#refusing to give me his last name This had been going on since their office was closed until 10AM the following business day, April 25,
Been waiting for a $refund for over a monthCalled almost every dayTalked to *** and *** numerous times told refund had been issued
This company agreed to refund $for a software, etcI have had to call almost every day for over a month first to get someone to deal with approving a refund and then to get them to put it in my accountTheir refund policy clearly states that they will resolve the case within two business days and have the refund to me in one more business day after thatNow they say I have to initiate the refund by filling out a form from my bankI went in to my bank yesterdayThey said that is not necessary that the people are just giving me the run aroundI have called them and written themThey have approved the refundThey just won't put it bank into my bank accountNowhere in their refund policy does it say that I have to submit any kind of a formI need this resolved ASAP
TOTAL TECH SUPPORT USA LLCSCAM
On MARCH 23RD I RECEIVED AN EMAIL FROM A FRIEND MARKED "SMILE" which I opened and followed to "click here"
When I did a "Blue Screen" informed me that my computer has a virus and Microsoft had shut down my computer The notice instructed me to call XXX-XXX-XXXX for help
Being a Senior and with very limited technical knowledge about these viruses and what to do, I called them at XXX-XXX-XXXX thinking it was a Microsoft tech support company
A technician named *** answered and informed me his tech ID number was and that he could remove the virus or I could take my computer to the local Microsoft store He looked up the address for me and informed that the store was in Boca Raton Fl OR he could help to remove the virus, have the system tuned up and install "STOPzilla" antivirus software for $264,with three month support I informed *** I had "Malwarebytes Anti-Malware" installed on my computer at which time he said it
My yo German grandmother saw an ad online thats said she must buy Stopzilla antivirus program or her computer would not work
My ninety year-old German grandmother saw an ad online on IE browser which told her that she must to purchase StopZilla software product for $or her computer would not workShe was then called and told she must download this $program for her computer to work and that if she didn't she would no longer be able to receive emailsShe was also signed up for recurring monthly payments for the software
She called and cancelled this transaction with her bank and cancelled the debit cardShe uninstalled the StopZilla programThe program is not effective and contains spyware
She also tried calling three different numbers to dispute the charge, but they rang without an answer or message
Those three numbers were: X-XXX-XXX-XXXX, X-XXX-XXX-XXXX, X-XXX-XXX-XXXX
I believe this is a scamI emailed the company and requested the transaction be v
Froze my computer and flashed a document on the screen saying that I had to contact them and have my computer analyzed as it had been hit with a virus
Date was 3/22/ Said they handled all of Microsofts work they were "their" techs Flashed a bunch of "official" looking forms on the screen that had Microsoft on the logo's I didn't realize they were another company until the receipt for the paid service ( charged to my credit card) came down on my computer under a totally different named company, not Microsoft
Although they took over my computer to "fix" it, I could see the work they were "doing" and they found NO virus as reported by my computer and the supposed "problem" that I was having is still there I am also contesting this charge on my credit card I have called Total Tech Support back and told them to credit my card back with the charge They said the billing department would have to call me back I am still waiting for that call
This business led me to believe that they were a part of Microsoft I was satisfied with their service but I am not sure if they didn't cause the problem to begin with I got the message that Microsoft had locked my computer and I was to phone a specific phone number which turned out to be Total Tech Support USA LLC
I was satisfied with their service, they did clean my computer for $225, but I also am not sure if they didn't cause the problem to begin withAfter opening an email, a message popped up that Microsoft had locked my computer due to potential threats and virus activity There was a specific phone number to call which was answered by Total Tech Support USA LLC Was told by the Total Tech Support rep that there are several support companies associated with this phone number, and the next support company rep available answers the call, and they are all Microsoft certified How can one go about finding more information regarding this? Who are the other companies involved and is this legitimateThis occurred last night, April and I see another reviewer had the same experience on April
Computers - Service & Repair
On Nov 14, - I got a pop up screen on my computer needed to be fixedI have a MacSo I called them; the man that answered seemed intelligentThe person said that my computer needed a full system tune up, they would remove an existing antivirus software (Webroot) and they would add an Apple antivirus software called SophosThey said they could fix my computer and it would perform much much betterI used my credit card to pay; then later on the same evening they worked remotely in my computerThe next day I saw that someone worked remotely in the computerSince this time my computer is working slower, the battery life has shortened and the webroot program was not removedI've contacted the company via telephone in numerous occasionsThey have only called back twiceThe last two times I've called, the last being Feb 2016, no one has returned the callI called again Feb and I have not received a response yet