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Date: May 16, 2016We first want to extend our apologies to Ms [redacted] and her household – our goal is certainly not to be overly bothersome to anyone whose opinions we are seekingAs a public opinion company, we are always aiming to improve and innovate our techniques for the benefit of our clients and our research qualityCitizens like Ms [redacted] are very important to us in that endeavor, and our attempts to reach her and others in her household were only to that end.We appreciate that Ms [redacted] has included her number on the National DNC Registry, though, as a research firm we are exempt from the bounds of that listFrom the project's outset, we included a list removal prompt within the call, though we understand if Ms [redacted] terminated the call prior to receiving the promptAdditionally, the phone number that was included with the introduction and closing of the Call was a working number used in an effort to remove phone numbers from those who wanted to request so, but did not reach the automated prompt during the callPrior to fielding any interviews each night, the list was scrubbed to remove anyone who requested not to be called.Ultimately, We appreciate the feedback as we continue to constantly improve our research methodologies, and will henceforth remove Ms [redacted] 's phone number from any future projects we conduct

Date: May 16, 2016We first want to extend our apologies to Ms. [redacted] and her household – our goal is certainly not to be overly bothersome to anyone whose opinions we are seeking. As a public opinion company, we are always aiming to improve and innovate our techniques for the benefit of our...

clients and our research quality. Citizens like Ms. [redacted] are very important to us in that endeavor, and our attempts to reach her and others in her household were only to that end.We appreciate that Ms. [redacted] has included her number on the National DNC Registry, though, as a research firm we are exempt from the bounds of that list. From the project's outset, we included a list removal prompt within the call, though we understand if Ms. [redacted] terminated the call prior to receiving the prompt. Additionally, the phone number that was included with the introduction and closing of the Call was a working number used in an effort to remove phone numbers from those who wanted to request so, but did not reach the automated prompt during the call. Prior to fielding any interviews each night, the list was scrubbed to remove anyone who requested not to be called.Ultimately, We appreciate the feedback as we continue to constantly improve our research methodologies, and will henceforth remove Ms. [redacted]'s phone number from any future projects we conduct.