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Total Training Inc

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Total Training Inc Reviews (3)

Review: Dear TT:It's now been 9 months since any type of action has been taken to correct any of the problems with your online training videos. I have been extremely patient with your inaction in this matter, even though you continue to send me reminders to renew my subscription. Today I can honestly say that I will NOT renew and will tell my associates to do the same. My decision not to renew does not only stems from previous problems and the lack of your inactions, but also from the fact that you have turned off the project files from many of your online courses.For example, here are a few of the courses that instruct users to download the associate project files: Adobe Illustrator CS6, Adobe Flash Pro CS6, Adobe Premiere CS6, Adobe Contribute CS3, Adobe Design & Web Workflow CS6. Also Adobe Photoshop Advanced CS3 Chapter 11, Lesson 5 has no audio. There are other new courses that the video quality is absolutely awful.Regards;[redacted]Desired Settlement: My current subscription is about to expire (July 23, 2013). I will not be renew after that date.

Business

Response:

Thank you for the opportunity to respond to the complaint. The customer has expressed a valid reason to cancel their subscription regarding the difficulty with a single lesson in the Photoshop Advanced CS3 chapter 11, lesson 5. This issue has been reported to our Engineering team and unfortunately, at this time the estimated time for resolution is not available.

Review: I purchased a two year agreement with this company for online software training in 9/2014. I logged on last week and was unable to connect. Spoke to the online chat customer service who told me that my subscription was only for 6 months. Told them that I have a confirmation email stating that the service ends in 9/2016 and that I paid 249 for the 2 year service. She told me to email customer service which I did several times with no response. I have called their customer service department multiple times and have left multiple messages over the course of the week.Desired Settlement: I would like to continue to get the service I paid for as well as a remedy of the inconvenience I dealt with.

Business

Response:

Dear Mr. [redacted],

Review: I purchased training DVDS from Total Training these will not work nor is there any support for them

I paid over 3000 dollars for these DVDsDesired Settlement: Exchange , support or some type of refund

Business

Response:

Thank you for the opportunity to respond to the complaint. The complaint is regarding a training software bundle that is 10 years old since it was developed and released. The training bundle that the customer currently owns is formatted in a DVD format, versus DVD-ROM which is what most computers today use for their disk reading. Unfortunately, many of the titles in this bundle are now discontinued by Total Training and we no longer have them available even in our online library. We do not maintain support for items that have been discontinued in our catalog and as the titles are about 10 years old unfortunately, there is no patch to resolve the concern.

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Description: Personal Trainers, Exercise & Physical Fitness Programs, Health & Fitness Program Consultants, Training Programs

Address: 7900 Shrader Rd Ste 100, Richmond, Virginia, United States, 23294-4215

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