Total Trivia Inc

Hello,Please accept our apologies regarding glassdoor this must have been a coincidence, On the 19th of February a fake review was added to glassdoor profile which was then mentioned in your TrustPilot review on the 28thGlassdoor removed this the same day when it was reported we have now reached out to glassdoor again to see if they can provide any further information regarding this.A lot of your review content is your opinion which of course you are entitled to we accept we can't keep everyone happy all of the time and do not ban customers for leaving negative reviews, for example it is untrue that we have changed our terms without notificationAn email indicating that the terms had been updated offering the option to close your account if the new terms are not acceptable was sent each time the terms were updatedIt is also untrue that we don't offer returnsIn the attached screenshots we paid for the return shipping and arranged for the courier to collect the item.In this same Revdex.com complaint your requested resolution was a $refund, This was granted but used coupons and free coupons are not refundable items were won and shipped with the $we refundedAs we were refunding above and beyond our Terms of Use we had to also close your account out of fairness to other customers.Please help us to understand given your level of dissatisfaction why would you want your account to remain open?

We believe we have since resolved this matter to Mr *** satisfaction

Hello,We have had further communication
with *** regarding the item and are working to come to a solutionSo far we have returned all the discount coupons she used to win the item, and have let her keep that item.After talking with our warehouse it turned out the mistake was in our description of the itemOriginally it showed smaller dimensions on our site than the actual dimensions of the itemIt has also come to our attention that the '100% microfibre yarns' mentioned in our description, while accurate, might be confusing to anyone who doesn't know that polyester is also sometimes referred to as yarn.I'm looking forward to helping reach a happy solution with *** on this by email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Please remove my complaint and close it. Thank you

Hello,Our initial response to the customer was inaccurate as we didn't immediately notice that the screenshot shared with us by the customer had some inconsistencies with what our system shows.The customer claimed to have won, but our system shows they didn't winThe tournament ID in the screenshot doesn't match with the tournament that the customer claims to have won.We are still happy to discuss this further with the customer and figure out why the inconsistency existsThe evidence provided so far points to a possible doctored image, but if the customer is disputing this our ears are open and we are very willing to talk about it The requested refund was already issued as is standard protocol

All items have been shipped, Notably some of these items were won using purchases which had been refunded.Mr *** had contacted us several times to request refunds for coupons which had been used to win items in tournaments expressing his dissatisfaction at coupon promotions (more coupons for every
dollar), Each time the refunds were declined in line with our terms of use and we explained that it is each customers choice to purchase coupons and everyone has access to the same offers.As well as support requests to us Mr *** was commenting on every single review left by other customers regardless of whether they were happy or unhappy on facebook in an attempt to turn other customers against usAs his dissatisfaction was so clear despite his enviable record on Total Trivia having received goods with a combined list price times that of his total spend with us we took the hard decision to terminate the relationship

I am rejecting this response because:
I will not be returning anything to you as the money you took from me over the past months (resulting from deceitful business practices) far outweighs the value of the few items I kept As you know, I likely exchanged over 95% of the items I won into more of your discount coupons In all those cases, you made a very solid windfall Nonetheless, can you definitively tell me which items were obtained from monies paid vscoupons received from exchanging items??Total Trivia should be ashamed of the way it is ripping off consumers!!Also, I am also inclosing another nude picture that you allowed previously really you guys are a joke!

Hello ***, We are always happy to help when something goes wrong or if you have paid to play and come away empty handedThere is always the buy it now option which would have given a saving on the list price if you had chosen to purchase the item.I noticed you reached out today and we
issued a full refund so I believe this was resolved before the Revdex.com contacted us, That said I have also now gone ahead and added 30,coupons to your account as we care about customer satisfaction and we would love to see you win something "on us"We are available 24/on [email protected] if you ever have any issues in the future

I am rejecting this response because:
I was NOT vulgar in any way, shape or form I have, again by a chain of emails from Joshua, of THEM telling me 'we found an error on our end', a 'glitch in the system' & they're 'going in to fix it' That right there tells me that THEY made a mistake somewhere, went in and changed something in the system Then they turn around and tell me a completely different story afterwards? Suspicious activity is suspicious I also explained to them, again by email, that the screencaps were taken by use of keyboard On my keyboard is a button that, when pressed, takes a screenshot of whatever is on my monitor and saves it as a PNG file I was then, repeatedly, called a liar and a thief by these people, accused of photoshopping those pictures, even though I do not own photoshop, and trying to scam them out of something Again, I have ALL OF THIS ON EMAIL If anyone was vulgar, it was them I've yet to see that money put into my bank account, so this will continue to be 'unresolved' until I see it, as well as the apology letter Thank you

I am rejecting this response because: Total Trivia continues to mislead and misdirect! As the Revdex.com only allows characters for my response, I am limited as to which issues I can address, so lets start with the following items.... #1) The statement that they ALWAYS notified customers of changes to the TOS is untrueI have an email from TT customer support to myself, apologizing for not notifying me of changes to TOSThe Return Image they attached showing they accepted a return from me was for a DAMAGED DEFECTIVE SHERMAN BENCH they shipped me!! had it not been damaged, they would NOT have accepted a returnI have email documentation to back these statements up!#2) Since they say they DO take returns NOW, I would like RMAs for the following items ASAP order #$feb 13,fushion blenderorder #$feb 10th, Vitus Watchorder #$jan 20th,voles hair straightenerorder #$jan 16th,Robert Matthew tote #3) I was auditing ALL my account purchases for a FTC complaint and found that the following SEVENTEEN AMAZON CARDS WERE NEVER SHIPPED!! #$Amazon dec 27,2017#$Amazon dec 28,2017#$Amazon jan 4,2018#$Amazon jan 8,2018#$Amazon jan 9th,2018#$Amazon jan 10,2018#$Amazon jan 15th,2018#$Amazon jan 16th,2018#$Amazon jan 17th,2018#$Amazon jan 18,2018#$Amazon feb 14,2018#$Amazon feb 15, 2018#$Amazon feb 19,2018#$Amazon feb 21,2018#$Amazon feb 22,2018#$Amazon march 12,2018#$Amazon march 13,

Hello,We are in touch with this customer at our support email.Our procurement team is currently looking into this with our warehouse and we will be sending the correct item to the customer shortly once we have made sure the issue will not happen again.

Hello, and thanks for reaching out about this. This customer had charges being declined by her card issuer or financial institution, not by Total Trivia. The customer initially became upset when we sent a request for explanation regarding the multiple linked accounts which appeared to originate from...

one device. This is a standard procedure when linked accounts are discovered. Our terms of use, which all customers agree to, clearly states that it is a violation of the terms to operate multiple accounts. We do not accuse customers when we issue notice, instead we ask for the customer to verify the accounts or to let us know which single account they prefer to keep.  We have since been in contact with the customer who agreed to try a new payment method. We let her know we are on her side and here to help. Her account remains active on Total Trivia.You may contact me [email protected] or my supervisor [email protected]

Avatars pending moderation are shown only to the customer who uploaded the avatar, they are not public until they are approved. Prior to this system being implemented avatars which fell outside of our terms led to accounts being warned, suspended or terminated.We are happy to issue a refund given your stated dissatisfaction however we can not refund your purchases without the products received being returned.

I am rejecting this response because: the photo they used to advertise and the wording showed the comforter was about 5" thick and said "super plush" and "overfilled". The comforter I received is neither. It is about 3/4" thick even after washing and drying twice.

Thanks for reaching out about this.  I am the customer support agent who handled this case, and I am more than happy to explain what happened.  Total Trivia is an online shopping site, where one has the chance to participate in trivia tournaments to win prizes. This customer, Mr....

[redacted] had reached out to us about a tournament he claimed to have placed first in. He sent us a screen shot of the win notification as proof.  At a glance it looked alright, and as his account seemed normal and he was an active customer I began to work out a solution for him.  It did appear, at first, as though the notification had been sent to him in error. I then made an issue in our internal communications channel, so we could pinpoint and fix the error.  Being a bit hasty, I sent a message offering him a resolution before hearing back from our programmers and app developers. Shortly thereafter they notified me that the screen shot he sent us was a doctored image.  The customer had combined an image of a tournament he had won for a different item, with the image of the tournament for the painting.We have all of his action records, can demonstrate he did not win the tournament he claims to have won, and can prove the image to be doctored.  We have not attempted to defraud this person in any way, in fact quite the opposite. His requested refund for $350 has already been issued.  It was issued when the image was discovered to be fake, and his account disabled from making further purchases as is our standard protocol. I had attempted to engage Mr. [redacted] in a civil conversation, asking what he believed had happened. I had told him we would rather avoid making this a compliance issue.  His vulgar reply indicated he would not like to explain how we were sent a doctored image from his email address. Total Trivia is willing to provide any further explanation you may need on this matter. Thank you for contacting us and have a wonderful day.

Hello,Thanks for reaching out to speak with a manager.The issue was regarding some orders that were marked as delivered on the FedEx tracking numbers, but you didn't receive them. Our support agent asked you to confirm your address so that we could send you replacements of the same items right away...

since it seemed the original deliveries must have gone missing. I understand you successfully spoke with a manager on the phone yesterday about the issue.If you need anything else, please don't hesitate to ask us at [email protected] are always glad to help.Matthew

We always check all reported issues in great detail. On previous instances when we have been able to confirm that something has occurred not as it should, we have returned coupons to this customer. In instances where no evidence has been found to verify, or suggest an issue occurred at our end we...

still often returned coupons following a review to try to ensure a positive experience. To be fair to other customers we can't do this every time other wise it would be possible for unscrupulous customers to report an error whenever they lose a tournament. With products that rely on the internet as a medium like we do sometimes issues may occur for one person when other users are not impacted.That is not to insinuate that the person reporting the error is incorrect but rather that instead of a bug or error on our end server side the error was outside of our control something like a device or connection issue. If this was for example a trivia game on a radio show, and a contestant got disconnected because of a power cut it is hard to imagine a scenario in which that would be taken in to consideration and the results altered after the event.Promotions offering more coupons for each $ spent have been very popular with many customers, we are sorry that this customer feels aggrieved by this I have passed their feedback to the marketing teamWhenever we have changed our terms all registered users are notified (we can of course prove this)The reason we responded slowly to this complaint is that this customer is part of a small group of customers who are smearing and defaming Total Trivia in multiple places across the internet including pretending to be a former employee in a glassdoor review. We have been evaluating our options for how to deal with this

I have gone ahead and closed you account per your request and refunded $100 for removing the coupons from your balanceWith regards to avatars I am sorry you have had a bad experience because of other users, we proactively and reactively monitor this and the compliance team do take action when the...

rules are broken. We are working on improving this and I have passed your feedback on regarding this. Avatar changes are no longer "live" and are moderated before being shown to any other customersWe are more than happy to work with you on a refund given your unhappiness. However over the last 2 months you have received 28 items which would need to be returned.

I am rejecting this response because:
Total triva is completely full of lies I wont nothing to do with this company I'm only active because total triva wont allow me to close the account I also since this inncident I have located 26 others with similar stories about them from all over the world.

Dear Sir/Madam,Apologies for the slow response. This is the first Revdex.com complaint we've ever received, and I had some difficulties figuring out how to respond.I have looked into this case, and believe the attached email conversation with [redacted] will resolve any concerns.The first email we received from...

[redacted] regarding this issue was April 6th, and the Revdex.com case was opened less than 2 hours later, so it appears that this complaint was a bit premature. Since then, we have resolved the matter with [redacted]. The email log will show that:* We responded to [redacted]'s emails in a timely fashion[redacted] has confirmed that she received the refunds in a timely fashion, even in the end saying "I owe you a HUGE apology." Please let me know if there's anything else I can do to resolve this case! Mark [redacted]VP Product, Total Trivia Inc.###-###-####[email protected]