Customer requested virus removal. This action was performed with satisfactory results. However between the time the customer picked up his computer and returned it, all browser support for his operating system had been discontinued. In addition: the hardware on this computer is obsolete and well...
past its life expectancy. This was fully explained to the customer. We did research any and all options in an upgrade attempt. It is unfortunate that we were unable to find an appropriate fix for this customer. As such, I have authorized the customer a full refund.[redacted]Manager
I took the phone in for a broken screen. The phone was working with the screen broken. When we receivedo the phone back the screen was not working at all. They also said every part number for the screen was the wrong size if we would reorder the screen again it would be wrong. I was given no option but a refund. The phone is not working at all I had to replace the phone with a new one because it is not repairable.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
Customer requested virus removal. This action was performed with satisfactory results. However between the time the customer picked up his computer and returned it, all browser support for his operating system had been discontinued. In addition: the hardware on this computer is obsolete and well...
past its life expectancy. This was fully explained to the customer. We did research any and all options in an upgrade attempt. It is unfortunate that we were unable to find an appropriate fix for this customer. As such, I have authorized the customer a full refund.[redacted]Manager
I took the phone in for a broken screen. The phone was working with the screen broken. When we receivedo the phone back the screen was not working at all. They also said every part number for the screen was the wrong size if we would reorder the screen again it would be wrong. I was given no option but a refund. The phone is not working at all I had to replace the phone with a new one because it is not repairable.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]