Totally Costumes

Complaint: ***
I am rejecting this response because: Tammy confirmed my address was correct and was label issue.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Thank you for reaching out to us! We kept in contact with [redacted] the entire time during the return of her package. When it finally returned to the warehouse on September 15th, we found that the customer provided an address that the recipient was unknown and a mail forward was not available. The...

post office message on the box stated delivery attempt, recipient unknown, return to sender. The customer was refunded on September 16th when the undeliverable package was returned to our warehouse. Please let us know if we can answer any further concerns. Tammy