Again, the customer said the check was not cashed We do not have her umbrella nor did we receive or cash the check She knows this so we would not be able to send an umbrella We do apologize but need the whole umbrella or the requested pieces/information to be able to send out an umbrella to her We do not understand how she can expect us to send something out just because she said she sent it in to us It very well could have been lost [redacted]
We are very sorry for the delayed responsePer the consumers complaint we did reach out to our factories with production specifications on the warehouse floorWe did find out that the umbrellas of the styles and were changed in manufacturing recently with the release of the new handles The specification of the umbrella is actually inches, not the that was originally stated in my email to the consumer based on our in house specificationsThis sizing specifications have been changed to reflect on our websiteAs for the consumers complaint of not having specific instructions on how to measure that is in correctAs it was stated in one of our email correspondence that our frequently asked questions page (FAQ's) does list how to measure an umbrellaUmbrellas can be tricky based on the number of ribs they have as the measurement may not be from rib to rib if the ribs do not line upThe canopy is from one end over the top portion of the canopy directly to the other end of the canopy, this will get the 43" measurementThe consumer is asking for more than the original amount of the order, which we believe is not a valid requestSince the measurement was incorrect due to a factory floor change, we will be happy to issue a full refund of the order and the consumer can keep or donate the umbrellas to a local charityWe pride ourselves on manufacturing a quality product and try to list all information on our websites for a consumer to make a informed decisionPlease advise if you there are any additional questions or concerns
Revdex.com:Yes, full refund (including the original shipping charges I paid) while I don't have to send back the dis-satisfactory umbrellas will be fine (I asked for a prepaid return shipping label AND full refund because it will be at least half of what I paid since it was not my fault they had wrong specs and send me umbrellas with wrong specs.)BTW, one end of metal spoke to the other end of metal spoke across the center anchoring button (not canopy) is 42.5" as I measured it From one end of canopy across the center anchoring button to another end of canopy is 42".Regards, [redacted] ***
As a one time courtesy we will ship you replacement umbrellas Noting they will not be exactly what your are claiming are in need of repair (from and our company no longer carries) Also note that the umbrella supplied to you by your company " [redacted] " with the company name on it we cannot replace with a company name Imprinted umbrellas companies imprint after they have purchased the umbrellas from our company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI sent the ill-fitting pairs of slippers back to your warehouse on 12/28/To-date I have only been reimbursed for ONE pairI am still waiting for the second refund of $ In addition I have requested reimbursement for the $I had to spend in order to send back slippers that did not fit based on the aforementioned reasons listed in the original complaintThis is not been reimbursed I have no idea why the company feels they have addressed this issue when they have done nothing about itThis complaint will stay open until I am returned $to my card that was used to purchase these slippers *** Regards, [redacted] ***
I have talked to [redacted] and she needs to check with her credit union We have issued the refund as we issue all refunds and do not see any problem on our end I explained this to her and she was to check with her credit union I do not know why the institution would issue a debit when it is a creditLois Cl
Again, the customer said the check was not cashed We do not have her umbrella nor did we receive or cash the check She knows this so we would not be able to send an umbrella We do apologize but need the whole umbrella or the requested pieces/information to be able to send out an umbrella to her We do not understand how she can expect us to send something out just because she said she sent it in to us It very well could have been lost [redacted]
We are very sorry for the delayed responsePer the consumers complaint we did reach out to our factories with production specifications on the warehouse floorWe did find out that the umbrellas of the styles and were changed in manufacturing recently with the release of the new handles The specification of the umbrella is actually inches, not the that was originally stated in my email to the consumer based on our in house specificationsThis sizing specifications have been changed to reflect on our websiteAs for the consumers complaint of not having specific instructions on how to measure that is in correctAs it was stated in one of our email correspondence that our frequently asked questions page (FAQ's) does list how to measure an umbrellaUmbrellas can be tricky based on the number of ribs they have as the measurement may not be from rib to rib if the ribs do not line upThe canopy is from one end over the top portion of the canopy directly to the other end of the canopy, this will get the 43" measurementThe consumer is asking for more than the original amount of the order, which we believe is not a valid requestSince the measurement was incorrect due to a factory floor change, we will be happy to issue a full refund of the order and the consumer can keep or donate the umbrellas to a local charityWe pride ourselves on manufacturing a quality product and try to list all information on our websites for a consumer to make a informed decisionPlease advise if you there are any additional questions or concerns
Revdex.com:Yes, full refund (including the original shipping charges I paid) while I don't have to send back the dis-satisfactory umbrellas will be fine (I asked for a prepaid return shipping label AND full refund because it will be at least half of what I paid since it was not my fault they had wrong specs and send me umbrellas with wrong specs.)BTW, one end of metal spoke to the other end of metal spoke across the center anchoring button (not canopy) is 42.5" as I measured it From one end of canopy across the center anchoring button to another end of canopy is 42".Regards, [redacted] ***
As a one time courtesy we will ship you replacement umbrellas Noting they will not be exactly what your are claiming are in need of repair (from and our company no longer carries) Also note that the umbrella supplied to you by your company " [redacted] " with the company name on it we cannot replace with a company name Imprinted umbrellas companies imprint after they have purchased the umbrellas from our company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI sent the ill-fitting pairs of slippers back to your warehouse on 12/28/To-date I have only been reimbursed for ONE pairI am still waiting for the second refund of $ In addition I have requested reimbursement for the $I had to spend in order to send back slippers that did not fit based on the aforementioned reasons listed in the original complaintThis is not been reimbursed I have no idea why the company feels they have addressed this issue when they have done nothing about itThis complaint will stay open until I am returned $to my card that was used to purchase these slippers *** Regards, [redacted] ***
I have talked to [redacted] and she needs to check with her credit union We have issued the refund as we issue all refunds and do not see any problem on our end I explained this to her and she was to check with her credit union I do not know why the institution would issue a debit when it is a creditLois Cl