Touch of Modern

Initial Business Response / [redacted] (1000, 5, 2014/06/03) */ Hello [redacted] , We are very sorry that this is the way that your order was received! This is not the experience we want you to expect when purchasing from our siteThis was the first time we had used this designer on our website and we were sad to hear of this outcomeWe have since contacted the designer to inform them of the defect and will make sure this does not happen again I have refunded this order back to your credit card, you should see that refund in to business daysAgain we are very sorry for any inconvenience this may have caused and I hope we have found a resolution to this issue! Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They submitted me a full refundI'm very satisfied with this response, and happy that we were able to come to an agreement

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Customer was granted a full refund of $on December 28th,

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Customer was issued a full refund of $on January 5th,

Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ Hello [redacted] , For this we did issue you a RMA (Return Merchandise Authorization) for this itemThis RMA was going to cover the cost of the item being sent back and was also going to provide a full refund upon receiptIt appears that you have sent this item back to us, as the tracking showed shipment information that was updated yesterdayHowever, since you filed a chargeback we will not be able to issue you a refund as our credit card provider will not allow us to until the chargeback is approved or deniedThis process can not be expedited as it is at the discretion of your credit card companySo as it stands there can be no resolution that you requested because of the chargeback that you instigatedIf it turns out that we actually win the chargeback we will then refund the charges back to your credit card as soon as we are able

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Due to a large queue of inbound requests, Customer Support was delayed responding to this customerOn April 5, 2016, a CS agent issued a Returns Authorization with a prepaid shipping label for this itemUpon receipt from the customer, the customer will receive a full credit for the item

Hello ***, We apologize for the delay due our vendor's mistakeOur vendor is very apologeticI have tasked one of our associates to give you a call at [redacted] and honor your request for a refund for the cash portion of this sale, $40.85, and discuss your issues contacting us via phoneFor best response, we provide a SMS option, Text us: ( [redacted] Sincerely

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Customer has been contacted by the head of Touch of Modern's support department to process a return and either full refund or store creditCustomer has also been granted an additional store credit for the trouble Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unacceptable response from companyThey have allowed me to return item however they should be reimbursing me for the $in shipping costsI would not have incurred the shipping cost fee if they had canceled the order as instructed toAlso, I should not have to pay for shipping the items back to themAlso would like company to clearly state on their website that orders cannot be canceled once placedAlso, their shipping costs need to be clearly stated before one submits their ordersThey charged an extra $to ship to Hawaii-a US state, via USPS, which should cost $

Despite ordering a product under the category "holiday sales", ordering on December 2nd, and it having shipping listed as 1-weeks under the item, I will not get my purchase by Christmas! Apparently, I should have referred to the fine print to determine shipping could actually take 1-weeksIf customers do not recieve their purchase by the holidays, how is that "holiday sales"!

Mr [redacted] received a delayed response from Touch of Modern support because of the large number of inbound requestsWe are currently training a new team to triage our queueCredits are issued to the original form of payment to ensure the funds are returned to the original customerIn the case of the replacement purchase, Mr [redacted] used a Touch of Modern gift card valid at Touch of Modern only; I believe Mr [redacted] may not recall thisIf funds were to be returned, they would be returned to the giver of the card, not Mr***; which is not Mr***'s requestIn this case, we issue a credit in full to Mr***'s Touch of Modern of accountIn total we have issued the following refunds and credits: Touch of Modern account credit $ Refund for shipping $Visa ending [redacted] Respectfully, [redacted] Touch of Modern Support

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ Contact Name and Title: [redacted] , CSR Lead Contact Phone: XXXXXXXXXX ext [redacted] Contact Email: ***@touchofmodern.com Hi Thank you for following up regarding this matter We apologize for not responding to [redacted] soonerOur customer service team is working hard to respond to all inquiries in a timely mannerUpon review, it appears that this matter has been resolved on 3/at 2:32pmOur agent was able to reply to [redacted] 's inquiry and has initiated a return back to our fulfillment teamThe return is scheduled to arrive on 3/11, in which, a credit will be processed to the customer's accountAn email confirmation will also be sent to [redacted] once the credit has processed Please let us know if we are able to assist with any further questions or concernsWe're happy to help! Thank you!

For the protection of our customers, we deemed these transactions potentially fraudulent Our posted Terms of Service [redacted] ) include the Purchases Order Processing You can purchase our Products by placing orders via our SitesTouchOfModern reserves the right, in its sole discretion, to refuse to process or to cancel your order in certain circumstancesThis may happen, for example, when the Product you ordered is out of stock, there are inaccuracies or errors in Products or pricing information, or our credit and fraud avoidance department identifies problems or in other circumstances that we, in our sole discretion, deem appropriateTouchOfModern also reserves the right, in its sole discretion, to take steps to verify your identity to process your orderWe will not charge you for orders that we do not process or cancelIf we have already charged you for your order, then we will refund you the amount charged." Termination TouchOfModern may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership." I can show that he has signed up all accounts on the same device at the same location I've never had a fraudster take this matter to the ***, rather petty We need to get rid of the credit referral program, it always results to issues like this and never actually benefits the company

Initial Business Response / [redacted] (1000, 8, 2015/12/01) */ Our site does not allow for overlapping promotionsThe credit will still be given to the customer, but can only be exercised if there are no competing promotions in playThe credit lasts for a month though, so they'll have plenty of time to use it

Initial Business Response / [redacted] (1000, 5, 2014/04/08) */ Hello [redacted] , I am very sorry that we missed the deadline for the delivery of this item! This is at most times out of our control as we try our best to make sure these items are delivered by the stated delivery dateWe obviously missed the mark on this order and again we are sorry for any inconvenience this may have causedI have credited your Touch of Modern account $in hopes that you will give us another chance to make this up to you! Please let us know if you have any further questions!

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The shipping on those items was a flat rate, and would be the same regardless of the number of items shippedCustomer has been offered a partial store credit, but refusedNo further action can be taken at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company told me that if all the items were defective I would have received a FULL refundThey also admitted they understood where I was coming from with my requestWhen I said that I would not shop there again they offered a partial store creditBased on this although they claim I cannot get refund on shipping for one article they have the ability to do so and are refusing Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 11, 2014/12/29) */
Hello ***,
I am sorry that we were not set up to have the $gift cards sent outWe have made an exception in this case and are sending you the $gift cardHere is the tracking number on that shipment for you via USPS
XXXXXXXXXXXXXXXXXXXXXXYou can also keep the $credit to your account for the inconvenience
I hope we were able to solve this issue!
Initial Consumer Rebuttal /* (2000, 14, 2015/01/07) */
I received a $gift card in the mail so the matter is resolvedToo bad it wasn't resolved by Christmas since it was supposed to be a part of a Christmas gift, but I will never shop at this company again anyway
Thanks

Initial Business Response /* (1000, 18, 2014/12/30) */
Thank you for your detailed explanation and providing the background of your various ordersWe take your concerns very seriously and are conducting a full and thorough investigation into the points you raised, as well as the $final
settlement you have proposedWe regret that you have not had a good experience with Touch of Modern, and I can assure you we started our review immediately upon notice of your complaint just before ChristmasAttached are the few email correspondence we have exchanged since I was notified of the issue - please also note the Revdex.com agent's auto-reply that their offices are closed until January 5th
I personally will handle all communications directly with you via Revdex.com, and confirm per your request that you will not be otherwise contacted by emails, phone calls, texts, mail or any such forms of communication in the future
I hope to have a full resolution for you soon
Initial Consumer Rebuttal /* (3000, 20, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This statement just made by your business did nothing more than stall the resolution furthermore you have yet to back up or provide any evidence whatsoever in regards to the ledgered and documented proof I provided immediatelyCan we just simply resolve this dilemma in the utmost professional manner possible and let both parties go on with their daily lives rest assured I have been more than patient and accommodating to all the misleading information I have been provided by your company which you still have yet to address on Revdex.com nor bring about any such supporting factual evidence regarding why your representatives would act in such a provocative mannerThis is an easily resolved matter and your prolonging of the situation is proof that your company is not willing to cooperate in any means whatsoever and if that's the case then just explain it rather than prolong everything especially when I've been prompt and provided more than enough supporting evidence in regards to this matterthis is a simple and effortless conflict to resolve and by no means should take longer than a day to come to a resolution
200$ or those exact Mod Loft white lacquer nightstands in which I ordered that come in a pair be delivered like they were supposed to that would be suffice enough for me to settle for beings I did end up receiving the jeans and the cell phone case even though ever product I have ever ordered was deemed undeliverable, was late by an average of days, or was shipped to a random addressTo be honest I just want the night stands which I purchased as Christmas gift for a good friend and if we can somehow make that happen that would be more than enough and once I receive them in the proper condition with no damages or variations from the ones listed then I will be satisfied and both parties can move on with their lives and they can keep the 116$ store credit and I will live
Final Business Response /* (4000, 24, 2015/01/23) */
To the Revdex.com and Mr*** ***,
We have carefully reviewed your full records and correspondence with Touch of Modern, including all phone calls, emails, voicemails, and other communications with our Support Team, to ensure we have conducted a thorough investigation into your complaints on past orders with us
We regret that you feel your experience with www.touchofmodern.com has fallen short of expectationsHowever we have looked further into your order history and confirmed that upon your order complaints submitted to our support team, we have either refunded and/or issued credit to you for the inconveniences involved - be it delayed shipping or otherwise
Over time, you have accrued such credits on top of referral credits which have been collected through various alias emails (we have record of approximately alias email accounts for you to-date) - it is not our policy to grant referral credits where there is no actual or true new friend/user involved, but rather a customer is attempting to gain extra credits through alias emails for him/herselfAs per our Terms of Use on our website (https://touchofmodern.com/term), we reserve the right to limit certain features or services or restrict customer access as needed, depending on the situation
In light of the issues you've presented here and at the same time considering all the credits/refunds we have issued to you in good faith per your past complaints, at this time we would like to simply accept your proposal from your original Revdex.com complaint and agree to a final settlement of $We trust this will close out this case
In addition, as you've requested, you will no longer receive any further communications from Touch of Modern in the futureIf you wish to make any inquiries or purchases of items offered from our site, please feel free to contact the vendors directly to place your order
Thank you again for your patienceWe will be issuing you the final $settlement amount immediately, upon you providing us with your current mailing address
Best,
The Touch of Modern Team
Final Consumer Response /* (2540, 32, 2015/02/04) */
I am reaching out to let you know that nothing from Whitehawk Ventures or Touch of Modern has been recieved on my behalf and would like to know what it is that's stalling their agreementI provided the correct address and will do so again *** XXXXX if you could so kindly forward this to them in case they forgotAlso beings that I'm made aware of all mail coming and going from my address by having accounts with all carriers just to avoid any further conflicts I would hope that they send the full settlement via certified mail
Thank you

Order number O**SSN**I placed this order in February took over a month to receive my items and after receiving both items they broke within the first week of use Was told on I would be receiving a full refund in to well the to business days have come and gone and still no refund I contacted them again regarding my refund now they are ignoring my emails..no response or refundDon't do business with this company

Initial Business Response /* (1000, 5, 2015/01/09) */
Hello ***,
This was the replacement order for the Key Smart that we sent to youYou were not charged for this order as it was sent on behalf of Touch of Modern to make sure that you still received the item you purchased
Hopefully this explains the order in question!
Initial Consumer Rebuttal /* (3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The order was refused, I need a refund not a replacement
Final Business Response /* (4000, 11, 2015/02/26) */
For this order you were not chargedThis is the replacement order for the item you initially purchased and we refunded the initial charge for the item as wellSo we refunded you for the purchase and sent you a replacement free of charge
Final Consumer Response /* (4200, 13, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No refund was received, the replacement was refused