Touchstone Interventional Pain Center

I was a patient at touchdown interventional pain Mgmt where my first visit was on 5/24/18 I had scheduled the visit weeks ahead of time and when I arrived in the office I was told that I would not be able to be seen unless I paid $400 upfront as it was my deductible. I paid set amount as well as $36.80 on 6/11/18 & 6/20/18 and on 8/27/18 I paid $165.60. In 9/18 I obtained Oregon health plan (OHP)insurance who backdated my insurance to cover my visits all the back to 5/18. I notified and gave a copy of my new insurance card to the office biller Monica and their third-party billing company and asked them to please bill OHP for prior visits that I had to pay out of pocket. I again notified Monica and the third party biller on 10/17/18 after I had received a bill. Monica assured me that the issue would be fixed and that I would be reimbursed shortly. This had continued on until around 4/19 when Monica was no longer able to handle the situation as she kept stating that it was their third party billing department that continued to make the errors and that her manager Rene was dealing with them. At that point I was handed off to a Whitney who was also an office biller, Whitney and I communicated weekly in the beginning as she tried to work out issues with the third-party billing all the while communicating with her office manager Rene. On 10/22/19 I spoke with Whitney again trying to find out why the account had not been refunded and questioned whether I needed to file a lawsuit or what. The next day on 10/23/19 I received a call from Whitney stating that she had contacted OHP and that they were no longer able to bill for the 5/24, 6/11 and 6/20/18 visits as it was to far back for OHP to cover. At that point Whitney stated that I would not be refunded the money and that they could only refund me the $165.60 for my 08/27/18 visit as they were still able to bill for that one. I requested to speak to the office manager multiple times. On 10/24/18 at1542 Rene got on the phone