Facsimile Form Date: November 3, Time: 5:PM To: Jay Pollock Company: Revdex.com RE: Case # [redacted] Telephone # (800) 564- Facsimile # (970) 221- From: [redacted] , Managing Agent City: Fort Collins State: Colorado Telephone # (970) 223-Main #, (970) 282-Direct # Facsimile # (970) 223- Number of Pages Including Facsimile Form: Dear Jay: Here is the response to [redacted] , Case Number [redacted] Thanks for your assistance Nov 5:47PM TOUCHSTONEFAX p Touchstone PROPERTY MANAGEMENT LLC McClelland Drive, Suite Fort Collins, Colorado 80525- Phone 970-223-Fax 970-223-www,touchstone-property.com October 31, Jay Pollack Dispute Resolution and Advertising Counselor Revdex.com South County Road 5, Suite Fort Collins, CO RE: [redacted] , ID [redacted] Dear Jay: Per my conversation with you, Touchstone Property Services is not sure what additional clarification that Mr [redacted] would like to receiveWe are uncertain as to the statement in his response as follows: "The charges are fraudulent as can be confirmed by [redacted] [redacted] ." What information does [redacted] have and how does this have a bearing on this caseWe have invoices for all the work that was done on the property as permitted by the lease Please provide additional information so that we may resolve this outstanding issueSincerely, [redacted] Managing Agent
Complaint: [redacted] I am rejecting this response because: the charges are fraudulent as can be confirmed by [redacted] The cleanliness exceeded that of move in date Regards, [redacted]
TOUCHSTONE PROPERTY MANAGEMENT LLCMcClelland Drive, Suite 1000, Fort Collins, Colorado 80525-2576 Phone: 970-223-Fax: 970-223-www.touchstone-property.comOctober 21, 2015Revdex.comSCounty Road 5, Ste Fort Collins, CO 80528RE: Respond to
Complaint #***Dear ***:In regards to Ms***'s statement, upon receiving her Move In Checklist dated August 2nd, 2014, she did indicate the screen door was not working properly and bent, blinds missing vertical slatsThese items were all repaired/replaced on September 8, (See attached Invoices).Therefore, upon Ms***'s move out on July 31, 2015, it was noted that the screen door at the entry of the home was not attached to the door frame which needed to be reattachedThe patio screen door was off the trackThe blinds in the down bedroom that was replaced in were broken upon Ms***'s move outThe vertical blind slats were replaced in and some slats were missing upon Ms***'s move out as wellSo those were charges Ms*** is responsible for.After reviewing all documents, Touchstone Property Services would be willing to repay Ms*** for the headrail on the patio blinds (See attached Invoice), in the amount of $plus $of labor making this a total additional Security Deposit Refund of $54.00.If you should have any further questions or concerns please do not hesitate to contact us.Best Regards,Shelley G***Touchstone Property Services
Touch
PROPERTY MANAGEMENT LLC
*** *** *** *** *** *** *** ***
***
*** *** ***
October 20, 2014
Jay Pollock, Dispute Resolution and Advertising
Counselor Revdex.com
South County Road 5, Suite 1000
Fort Collins, CO 80528
RE: Revdex.com Complain ID: ***, (***)
Touchstone Property Services LLC are in receipt of your letter received Wednesday October 8, in which *** *** is disputing billing and collection charges on their deposit held during their tenancy at *** *** *** *** ** ***.
The file has been reviewed with the following results:
Carpet cleaning and lock change is an allowable charge per the Lease Provision 5B;
*** *** *** charged $and Touchstone Property Services (Lock Change) charged $107.00.
"That a portion of said deposit shall be non-refundableThe non-refundablePortion of the Security Deposit includes a carpet Cleaning fee of the COST OF SERVICE and an exterior entry-door Lock change fee of the COST OF SERVICEThe charges will occur At the expiration of this Lease"
Agreement to Re-Rent;
Touchstone charged $250.00
"Tenant will pay all expenses involved, including but not limited to a Lease Fee of $Expenses incurred may be billed directly to Tenant by agent or may be deducted from Security Deposit"
Attached is a copy of Security Deposit Refund NoticeThe total deposit on hand was $1,of which $was refunded for pet deposit, remaining deductions were $leaving total due to tenant $1,003.00.
We appreciate your concern and wanted to clarify the chargesPlease let me know if you have any additional questions.
*** ***
Leasing Agent
Touchstone Property Services LLC
Touchstone Property Services, LLC *** *** *** *** *** *** *** ** ***
*** ***
Date: 10/13/Subject: SECURITY DEPOSIT REFUND NOTICE
To: *** * *** ***
*** *** *** ***
*** ** ***
On behalf of *** *** owner of *** *** ***
in Fort Collins, CO, please find enclosed a check which represents in full your net security
deposit for said propertyCredit for your deposit and a list of expenses are as follows:
$ 1,DEPOSIT ON HAND
$ PET DEPOSIT
$ 1,TOTAL DEPOSIT
$ Touchstone - replace locks, bulbs
$ Smart Carpet - carpet cleaning
$ Touchstone - agreement to re-rent fees
$ Total Deductions
$ 1,Total Due To Tenant
If you did not receive a refund, you must pay all unpaid charges or appeal in writing within ten (10) daysIf we do not receive prompt payment, our external collection agency will be notified.
Thank you for your cooperation.
Touchstone Property Services LLC
Touch.
PROPERTY MANAGEMENT L
2850 McClelland Drive, Suite 1000 Fort Collins, Colo
on I& 2{i4
52576
970-223-5000 E...
970-223-5282 www.touchstone-property.com
October 9, 2014
Jay Pollock, Dispute Resolution and Advertising Counselor Revdex.com
80202 South County Road 5, Suite 1000
Fort Collins, CO 80528
RE: Revdex.com Complain ID: [redacted], (13229273)
Touchstone Property Services LLC are in receipt of your letter received Friday
September 26, 2014 in which the [redacted]s are disputing a fraudulent cleaning
charge on their security deposit held during their tenancy at [redacted]
[redacted], Fort Collins, CO 80525.
The file has been reviewed with the following results:
The previous carpet cleaning done by the tenant's vendor was not completed to the needed standards of cleanliness. Carpet cleaning is an allowable charge per the Lease Provision 5B;
That a portion of said deposit shall be non-refundable. The nonrefundable. Portion of the Security Deposit includes a carpet cleaning fee of the COST OF SERVICE and an exterior entry-door lock change fee of the COST OF SERVICE. The charges will occur at the expiration of this Lease.
We appreciate your concern and wanted to clarify the charge. Please let me know if you have any additional questions.
[redacted]
Leasing Agent
Touchstone Property Services LLC
TOUCHSTONE PROPERTY MANAGEMENT LLC2850 McClelland Drive, Suite 1000, Fort Collins, Colorado 80525-2576 Phone: 970-223-5000 Fax: 970-223-5282 www.touchstone-property.comOctober 21, 2015
Revdex.com8020...
S. County Road 5, Ste 100 Fort Collins, CO 80528RE: Respond to Complaint #[redacted]Dear [redacted]:In regards to Ms. [redacted]'s statement, upon receiving her Move In Checklist dated August 2nd, 2014, she did indicate the screen door was not working properly and bent, blinds missing vertical slats. These items were all repaired/replaced on September 8, 2014. (See attached Invoices).Therefore, upon Ms. [redacted]'s move out on July 31, 2015, it was noted that the screen door at the entry of the home was not attached to the door frame which needed to be reattached. The patio screen door was off the track. The blinds in the down bedroom that was replaced in 2014 were broken upon Ms. [redacted]'s move out. The vertical blind slats were replaced in 2014 and some slats were missing upon Ms. [redacted]'s move out as well. So those were charges Ms. [redacted] is responsible for.After reviewing all documents, Touchstone Property Services would be willing to repay Ms. [redacted] for the headrail on the patio blinds (See attached Invoice), in the amount of $35.00 plus $19.00 of labor making this a total additional Security Deposit Refund of $54.00.If you should have any further questions or concerns please do not hesitate to contact us.Best Regards,Shelley G[redacted]Touchstone Property Services
Complaint: [redacted]
I am rejecting this response because: the charges are fraudulent as can be confirmed by [redacted]. The cleanliness exceeded that of move in date
Regards,
[redacted]
Facsimile Form
Date: November 3, 2014 Time: 5:20 PM
To: Jay Pollock
Company: Revdex.com
RE: Case # [redacted]
Telephone # (800) 564-0370
Facsimile # (970) 221-1239
From: [redacted], Managing Agent
City: Fort Collins State: Colorado
Telephone # (970) 223-5000 Main #, (970) 282-2089 Direct #
Facsimile # (970) 223-5282
Number of Pages Including Facsimile Form: 2
Dear Jay:
Here is the response to [redacted], Case Number [redacted].
Thanks for your assistance.
Nov 03 2014 5:47PM TOUCHSTONEFAX 9702235282 p.2
Touchstone
PROPERTY MANAGEMENT LLC
2850 McClelland Drive, Suite 1000 Fort Collins, Colorado 80525-2576
Phone 970-223-5000 Fax 970-223-5282 www,touchstone-property.com
October 31, 2014
Jay Pollack
Dispute Resolution and Advertising Counselor Revdex.com
8020 South County Road 5, Suite 100
Fort Collins, CO 80528
RE: [redacted], ID [redacted]
Dear Jay:
Per my conversation with you, Touchstone Property Services is not sure what additional
clarification that Mr. [redacted] would like to receive. We are uncertain as to the statement
in his response as follows: "The charges are fraudulent as can be confirmed by [redacted]
[redacted]." What information does [redacted] have and how does this have a
bearing on this case. We have invoices for all the work that was done on the property as
permitted by the lease.
Please provide additional information so that we may resolve this outstanding issue. Sincerely,
[redacted]
Managing Agent
Facsimile Form
Date: November 3, 2014 Time: 5:20 PM
To: Jay Pollock
Company: Revdex.com
RE: Case # [redacted]
Telephone #[redacted] **
Facsimile # [redacted]
From: [redacted], Managing Agent
City: Fort Collins State: Colorado
Telephone # [redacted]
[redacted]
Number of Pages Including Facsimile Form: 2
Dear Jay:
Here is the response to [redacted], Case Number [redacted].
Thanks for your assistance.
Nov 03 2014 5:47PM TOUCHSTONEFAX 9702235282 p.2
Touchstone
PROPERTY MANAGEMENT LLC
[redacted]
[redacted]
October 31, 2014
Jay Pollack
Dispute Resolution and Advertising Counselor Revdex.com
8020 South County Road 5, Suite 100
Fort Collins, CO 80528
RE: [redacted], ID [redacted]
Dear Jay:
Per my conversation with you, Touchstone Property Services is not sure what additional
clarification that Mr. [redacted] would like to receive. We are uncertain as to the statement
in his response as follows: "The charges are fraudulent as can be confirmed by Stanley
steamers." What information does [redacted] have and how does this have a
bearing on this case. We have invoices for all the work that was done on the property as
permitted by the lease.
Please provide additional information so that we may resolve this outstanding issue. Sincerely,
[redacted]
Managing Agent
Facsimile Form Date: November 3, Time: 5:PM To: Jay Pollock Company: Revdex.com RE: Case # [redacted] Telephone # (800) 564- Facsimile # (970) 221- From: [redacted] , Managing Agent City: Fort Collins State: Colorado Telephone # (970) 223-Main #, (970) 282-Direct # Facsimile # (970) 223- Number of Pages Including Facsimile Form: Dear Jay: Here is the response to [redacted] , Case Number [redacted] Thanks for your assistance Nov 5:47PM TOUCHSTONEFAX p Touchstone PROPERTY MANAGEMENT LLC McClelland Drive, Suite Fort Collins, Colorado 80525- Phone 970-223-Fax 970-223-www,touchstone-property.com October 31, Jay Pollack Dispute Resolution and Advertising Counselor Revdex.com South County Road 5, Suite Fort Collins, CO RE: [redacted] , ID [redacted] Dear Jay: Per my conversation with you, Touchstone Property Services is not sure what additional clarification that Mr [redacted] would like to receiveWe are uncertain as to the statement in his response as follows: "The charges are fraudulent as can be confirmed by [redacted] [redacted] ." What information does [redacted] have and how does this have a bearing on this caseWe have invoices for all the work that was done on the property as permitted by the lease Please provide additional information so that we may resolve this outstanding issueSincerely, [redacted] Managing Agent
Complaint: [redacted] I am rejecting this response because: the charges are fraudulent as can be confirmed by [redacted] The cleanliness exceeded that of move in date Regards, [redacted]
TOUCHSTONE PROPERTY MANAGEMENT LLCMcClelland Drive, Suite 1000, Fort Collins, Colorado 80525-2576 Phone: 970-223-Fax: 970-223-www.touchstone-property.comOctober 21, 2015Revdex.comSCounty Road 5, Ste Fort Collins, CO 80528RE: Respond to
Complaint #***Dear ***:In regards to Ms***'s statement, upon receiving her Move In Checklist dated August 2nd, 2014, she did indicate the screen door was not working properly and bent, blinds missing vertical slatsThese items were all repaired/replaced on September 8, (See attached Invoices).Therefore, upon Ms***'s move out on July 31, 2015, it was noted that the screen door at the entry of the home was not attached to the door frame which needed to be reattachedThe patio screen door was off the trackThe blinds in the down bedroom that was replaced in were broken upon Ms***'s move outThe vertical blind slats were replaced in and some slats were missing upon Ms***'s move out as wellSo those were charges Ms*** is responsible for.After reviewing all documents, Touchstone Property Services would be willing to repay Ms*** for the headrail on the patio blinds (See attached Invoice), in the amount of $plus $of labor making this a total additional Security Deposit Refund of $54.00.If you should have any further questions or concerns please do not hesitate to contact us.Best Regards,Shelley G***Touchstone Property Services
Touch
PROPERTY MANAGEMENT LLC
*** *** *** *** *** *** *** ***
***
*** *** ***
October 20, 2014
Jay Pollock, Dispute Resolution and Advertising
Counselor Revdex.com
South County Road 5, Suite 1000
Fort Collins, CO 80528
RE: Revdex.com Complain ID: ***, (***)
Touchstone Property Services LLC are in receipt of your letter received Wednesday October 8, in which *** *** is disputing billing and collection charges on their deposit held during their tenancy at *** *** *** *** ** ***.
The file has been reviewed with the following results:
Carpet cleaning and lock change is an allowable charge per the Lease Provision 5B;
*** *** *** charged $and Touchstone Property Services (Lock Change) charged $107.00.
"That a portion of said deposit shall be non-refundableThe non-refundablePortion of the Security Deposit includes a carpet Cleaning fee of the COST OF SERVICE and an exterior entry-door Lock change fee of the COST OF SERVICEThe charges will occur At the expiration of this Lease"
Agreement to Re-Rent;
Touchstone charged $250.00
"Tenant will pay all expenses involved, including but not limited to a Lease Fee of $Expenses incurred may be billed directly to Tenant by agent or may be deducted from Security Deposit"
Attached is a copy of Security Deposit Refund NoticeThe total deposit on hand was $1,of which $was refunded for pet deposit, remaining deductions were $leaving total due to tenant $1,003.00.
We appreciate your concern and wanted to clarify the chargesPlease let me know if you have any additional questions.
*** ***
Leasing Agent
Touchstone Property Services LLC
Touchstone Property Services, LLC *** *** *** *** *** *** *** ** ***
*** ***
Date: 10/13/Subject: SECURITY DEPOSIT REFUND NOTICE
To: *** * *** ***
*** *** *** ***
*** ** ***
On behalf of *** *** owner of *** *** ***
in Fort Collins, CO, please find enclosed a check which represents in full your net security
deposit for said propertyCredit for your deposit and a list of expenses are as follows:
$ 1,DEPOSIT ON HAND
$ PET DEPOSIT
$ 1,TOTAL DEPOSIT
$ Touchstone - replace locks, bulbs
$ Smart Carpet - carpet cleaning
$ Touchstone - agreement to re-rent fees
$ Total Deductions
$ 1,Total Due To Tenant
If you did not receive a refund, you must pay all unpaid charges or appeal in writing within ten (10) daysIf we do not receive prompt payment, our external collection agency will be notified.
Thank you for your cooperation.
Touchstone Property Services LLC
Touch.
PROPERTY MANAGEMENT L
2850 McClelland Drive, Suite 1000 Fort Collins, Colo
on I& 2{i4
52576
970-223-5000 E...
970-223-5282 www.touchstone-property.com
October 9, 2014
Jay Pollock, Dispute Resolution and Advertising Counselor Revdex.com
80202 South County Road 5, Suite 1000
Fort Collins, CO 80528
RE: Revdex.com Complain ID: [redacted], (13229273)
Touchstone Property Services LLC are in receipt of your letter received Friday
September 26, 2014 in which the [redacted]s are disputing a fraudulent cleaning
charge on their security deposit held during their tenancy at [redacted]
[redacted], Fort Collins, CO 80525.
The file has been reviewed with the following results:
The previous carpet cleaning done by the tenant's vendor was not completed to the needed standards of cleanliness. Carpet cleaning is an allowable charge per the Lease Provision 5B;
That a portion of said deposit shall be non-refundable. The nonrefundable. Portion of the Security Deposit includes a carpet cleaning fee of the COST OF SERVICE and an exterior entry-door lock change fee of the COST OF SERVICE. The charges will occur at the expiration of this Lease.
We appreciate your concern and wanted to clarify the charge. Please let me know if you have any additional questions.
[redacted]
Leasing Agent
Touchstone Property Services LLC
TOUCHSTONE PROPERTY MANAGEMENT LLC2850 McClelland Drive, Suite 1000, Fort Collins, Colorado 80525-2576 Phone: 970-223-5000 Fax: 970-223-5282 www.touchstone-property.comOctober 21, 2015
Revdex.com8020...
S. County Road 5, Ste 100 Fort Collins, CO 80528RE: Respond to Complaint #[redacted]Dear [redacted]:In regards to Ms. [redacted]'s statement, upon receiving her Move In Checklist dated August 2nd, 2014, she did indicate the screen door was not working properly and bent, blinds missing vertical slats. These items were all repaired/replaced on September 8, 2014. (See attached Invoices).Therefore, upon Ms. [redacted]'s move out on July 31, 2015, it was noted that the screen door at the entry of the home was not attached to the door frame which needed to be reattached. The patio screen door was off the track. The blinds in the down bedroom that was replaced in 2014 were broken upon Ms. [redacted]'s move out. The vertical blind slats were replaced in 2014 and some slats were missing upon Ms. [redacted]'s move out as well. So those were charges Ms. [redacted] is responsible for.After reviewing all documents, Touchstone Property Services would be willing to repay Ms. [redacted] for the headrail on the patio blinds (See attached Invoice), in the amount of $35.00 plus $19.00 of labor making this a total additional Security Deposit Refund of $54.00.If you should have any further questions or concerns please do not hesitate to contact us.Best Regards,Shelley G[redacted]Touchstone Property Services
Complaint: [redacted]
I am rejecting this response because: the charges are fraudulent as can be confirmed by [redacted]. The cleanliness exceeded that of move in date
Regards,
[redacted]
Facsimile Form
Date: November 3, 2014 Time: 5:20 PM
To: Jay Pollock
Company: Revdex.com
RE: Case # [redacted]
Telephone # (800) 564-0370
Facsimile # (970) 221-1239
From: [redacted], Managing Agent
City: Fort Collins State: Colorado
Telephone # (970) 223-5000 Main #, (970) 282-2089 Direct #
Facsimile # (970) 223-5282
Number of Pages Including Facsimile Form: 2
Dear Jay:
Here is the response to [redacted], Case Number [redacted].
Thanks for your assistance.
Nov 03 2014 5:47PM TOUCHSTONEFAX 9702235282 p.2
Touchstone
PROPERTY MANAGEMENT LLC
2850 McClelland Drive, Suite 1000 Fort Collins, Colorado 80525-2576
Phone 970-223-5000 Fax 970-223-5282 www,touchstone-property.com
October 31, 2014
Jay Pollack
Dispute Resolution and Advertising Counselor Revdex.com
8020 South County Road 5, Suite 100
Fort Collins, CO 80528
RE: [redacted], ID [redacted]
Dear Jay:
Per my conversation with you, Touchstone Property Services is not sure what additional
clarification that Mr. [redacted] would like to receive. We are uncertain as to the statement
in his response as follows: "The charges are fraudulent as can be confirmed by [redacted]
[redacted]." What information does [redacted] have and how does this have a
bearing on this case. We have invoices for all the work that was done on the property as
permitted by the lease.
Please provide additional information so that we may resolve this outstanding issue. Sincerely,
[redacted]
Managing Agent
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Facsimile Form
Date: November 3, 2014 Time: 5:20 PM
To: Jay Pollock
Company: Revdex.com
RE: Case # [redacted]
Telephone #[redacted] **
Facsimile # [redacted]
From: [redacted], Managing Agent
City: Fort Collins State: Colorado
Telephone # [redacted]
[redacted]
Number of Pages Including Facsimile Form: 2
Dear Jay:
Here is the response to [redacted], Case Number [redacted].
Thanks for your assistance.
Nov 03 2014 5:47PM TOUCHSTONEFAX 9702235282 p.2
Touchstone
PROPERTY MANAGEMENT LLC
[redacted]
[redacted]
October 31, 2014
Jay Pollack
Dispute Resolution and Advertising Counselor Revdex.com
8020 South County Road 5, Suite 100
Fort Collins, CO 80528
RE: [redacted], ID [redacted]
Dear Jay:
Per my conversation with you, Touchstone Property Services is not sure what additional
clarification that Mr. [redacted] would like to receive. We are uncertain as to the statement
in his response as follows: "The charges are fraudulent as can be confirmed by Stanley
steamers." What information does [redacted] have and how does this have a
bearing on this case. We have invoices for all the work that was done on the property as
permitted by the lease.
Please provide additional information so that we may resolve this outstanding issue. Sincerely,
[redacted]
Managing Agent