Tour Trends, Ltd.

As suggested by the Revdex.com, we contacted Mr [redacted] in an attempt to reach a compromise settlement to this disputed claimWe offered to give him an additional $which essentially covered 50% of his $deductible when combined with the $discount we had previously providedMr [redacted] initially declined our offer, but called back and countered with $as a compromiseAlthough we did nothing unethical in the handling of his repair, we agree communication was lacking, and can understand how he reached the conclusion he should not have to pay his full deductibleAs such, we have agreed to the above mentioned compromise

This will respond to Mr*** concerns as outlined in his Revdex.com complaint
He is only slightly incorrect in his statement we "charge whatever the insurance claim paid"Actually, if insurance is involved we work from their estimate, and advise them if there is any variance from their estimate
necessary to complete the repairIn this instance Mr*** specifically requested we order wheels and tires for his vehicle from Tirerack, which included aftermarket wheels not available from our suppliersAs with every body shop, we buy parts at wholesale, and bill them out at retailSince Tirerack is not a wholesale vendor, we marked up the parts received from them the minimum industry standard of 25%This resulted in a variance of $from what was allowed for wheels and tires on the insurance estimateTirerack did include mount and balance, which was $on the insurance estimate, but also charged us sales tax (not charged by our wholesale vendors) of slightly more than that, resulting in a "wash" of that charge
A final bill was submitted to Nationwide Insurance, billiing tires out at $each, wheels at $each and TPMS sensors at $each per the Tirerack invoice + 25%A copy of the Tirerack invoice was included with our final bill, as markup is allowed and expected by insuranceOur final bill to Nationwide was for an additional $over their estimate for a tax rate adjustment, differential fluid and time to program the TPMS sensors
Mr*** appears to be upset with his contractual obligation to pay his $deductible, and we provided him a $credit to assist him with that obligation
A copy of our final bill to Nationwide is attached

(The consumer indicated he/she DID NOT accept the response from the business.)
1st off ,the response "He is only slightly incorrect in his statement we "charge whatever the insurance claim paid", is what his employee, ***, told me when I called to get a quote if I left my truck in his shop
2nd, in good faith, I wanted to find alternatives in order to decrease the deductible** FAILED to disclose that they would mark up priceI am a consumer, not a wholesale or retailer or work in any body shop or in the insurance businessIt should have **s due diligence to make me aware of such information
I am upset because I was not made aware that there was going to be a 25% increase in the cost of tires and rims

As suggested by the Revdex.com, we contacted Mr. [redacted] in an attempt to reach a compromise settlement to this disputed claim. We offered to give him an additional $150 which essentially covered 50% of his $500 deductible when combined with the $100 discount we had previously provided. Mr. [redacted] initially declined our offer, but called back and countered with $250 as a compromise. Although we did nothing unethical in the handling of his repair, we agree communication was lacking, and can understand how he reached the conclusion he should not have to pay his full deductible. As such, we have agreed to the above mentioned compromise.