Touro University Worldwide

Dear Ms*** *** ***, It was very nice talking to you today, and appreciate your understanding. The university response is: This is an unsubstantiated complaint. Thank you very much. *** ***, PhDProvost and Chief Academic OfficerTouro University
WorldwideCalle Lee, Ste# 179Los Alamitos, CA

August 12, 2015Revdex.comSan Diego, Orange & Imperial CountiesAttn: *** ***, Complaint DepartmentDear Ms***:RE: Consumer ID ***Your email to Dr*** ***, dated 8/8/2015, [copied pgs2-4] has been forwarded to me for review and
responsePlease be advised as follows:Regarding consumer ID *** and the student’s complaint about his 2014-Pell grant, the school did not receive a valid Institutional Student Information Record (“ISIR”) from the student in a timely fashion to appropriately award aid pursuant to federal regulationsAn ISIR is created when a student completes a Free Application for Federal Student Aid (“FAFSA”)Upon completion, the school receives the ISIR and is able to determine whether a student is eligible for federal student aid and the specifics behind what they may be entitled to.The student was sent emails on May 6, and on May 12, prior to the end of the semester informing him that he needed to add Touro University Worldwide’s school code to his FAFSA [ISIR] so that his Pell grant could be processedThe student did not respond to those emailsThe student’s ISIR was eventually processed when the school received it on May 18, from the Department of Education’s Central Processing SystemUnfortunately, the semester had ended on May 17, and, therefore, the Pell grant for 2014-academic year could not be processed since the process date was subsequent to the semester endingOn May 29, the student was emailed that the school had not received a valid ISIR prior to the semester end datePer federal regulations, “a student must be considered for a late disbursement if the Department [of Education] processed a SAR/ISIR with an official EFC [expected family contribution] before the student became ineligibleTaken from, http://ifap.ed.gov/fsahandbook/attachments/1415FSAHbkVol4Ch2.pdf pgSince the school code was not added to the student’s FAFSA until after the semester ended, the conditions for a late disbursement were not metTouro strictly follows federal mandate in awarding and disbursing federal student aid funds.In addition, regarding 2010-and 2011-Pell Grant, student is referring to *** *** which is another institution and Touro University Worldwide cannot commentPlease let me know if you have any questions or concerns.Sincerely,*** ***Executive Director of Financial Aid and ComplianceOffice of Financial Aid27-West 23rd StreetNew York, New York 10010Phone: 212-*** x ***2LogoffHome | Search | Saved Searches | Update ProfileComplaint ID ***Overview | Complaint | Messages | Action | HistoryWhat Do I Do Next?The Revdex.com is awaiting your initial response with regard to this complaint.In the meantime:Respond to this complaintFor more detail on these choices, click here.The Revdex.com has received a complaint about your businessSent Via:Email (ODR)From:Revdex.com of San DiegoTo:*** ***Subject:The Revdex.com has received a complaint about your businessDate Sent:8/8/1:25:AMAttachments:Click here for printer friendly version*** *** Touro University Worldwide *** *** *** *** Los Alamitos CA Dear *** ***: Your Revdex.com has received information from your consumer expressing concern with a recent marketplace transactionEnclosed are the details provided by the consumer, submitted on 8/5/8:34:PM and assigned an ID of ***Your Revdex.com makes no judgment regarding the validity of this complaint and recognizes there are two sides to every disputeThe Revdex.com requests you review the enclosed information and provide a written response, addressing the specific issues mentioned in the complaint, within days of the date of this letterA copy of your correspondence will be provided to the consumerShould you choose to address this matter directly with the consumer please notify our officeOne of the benefits of Revdex.com intervention is our assistance in achieving a mutually satisfactory settlement when such a problem occursThe Revdex.com understands your time is valuable and appreciates your attention to this matterYour prompt reply willOffice of Financial Aid27-West 23rd StreetNew York, New York 10010Phone: 212-*** x ***3enable us to help you not only in resolving this matter, but also in retaining your consumer’s confidence and good willFor more information on the Revdex.com complaint process and how to respond, watch this short video: http://bit.ly/1cDRT6H Please understand that the customer's complaint and your response will be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the text of your response to protect privacy rights and to remove inappropriate languageRegards, *** *** Revdex.com of San Diego, Orange & Imperial CountiesCOMPLAINT INFORMATION Customer Information: *** M *** *** *** BlvdP.OBox *** , WI *** Daytime Phone: 262-*** Evening Phone: 262-*** E-mail: ***@yahoo.com The details of this matter are as follows: Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: I am a student at the University, and have been a student since January, 2015, this university say that they have not collected my Federal Student Financial Aid, and say that they did not received my fundsHowever; the Federal Financial Aid, has records that say that they have received the fundsMy student ID # is *** and I am attending summer II at this university at this timeI had been trying to work with *** ***, @ 734-***, and 718-***-***x***, have left numeric messages and now she is not responding, also I have spoke with*** *** To *** *** CC *** *** Jul at 1:PM ----- Forwarded Message ----- ***, Regarding 2014-academic year, we sent you a letter and e-mail on 05/29/notifying youOffice of Financial Aid27-West 23rd StreetNew York, New York 10010Phone: 212-*** x ***4that we did not receive a valid ISIR on timeYour ISIR was processed on May 18, 2015, but the semester ended on May 17, Therefore we are not able to process your Pell grant for 2014-academic year*** *** To *** *** Jul at 4:PM ***, I see that nothing was disbursed for 2014-academic yearFrom: *** *** [mailto:***@yahoo.com] Sent: Thursday, July 30, 5:PM To: *** *** Subject: Re: Financial Aid follow up ID#*** Grants Pell Lifetime Eligibility Used: 294.749% Please click on number in first column to see details Award Year Type Of Grant: School Disbursed Amount - FEDERAL PELL GRANT TOURO UNIVERSITY WORLDWIDE $- FEDERAL PELL GRANT *** *** $3,- FEDERAL PELL GRANT *** *** $2,Total All Grants $5,ID *** Complaint Background: Product/Service: Grant Type: FEDERAL PELL GRANT Purchase Date: 5/19/Problem Occurred: 7/20/Model: Account Number: Grant Type: FEDERAL PELL GRANT Order Number: Talked to Company: 7/30/Talked to Company (2nd): 7/29/Talked to Company (3rd): 7/27/Name of Salesperson: *** *** Purchase Price: $Disputed Amount: $Desired Settlement: 2014-Electronic Student Aid Report (SAR) The SAR summarizes the information you submitted on your 2014-Free Application for Federal Student Aid (FAFSA)Application Receipt Date: 08/19/XXX-XX-*** MO Processed Date: 05/18/EFC: DRN: Here TUW has processed my grant funds on 5/19/2015, they say that it was to late to process, would like to have my funds returned

August 12, 2015Revdex.comSan Diego, Orange & Imperial CountiesAttn: *** ***, Complaint DepartmentDear Ms***:RE: Consumer ID ***Your email to Dr*** ***, dated 8/8/2015, [copied pgs2-4] has been forwarded to me for review and responsePlease be advised
as follows:Regarding consumer ID *** and the student’s complaint about his 2014-Pell grant, the school did not receive a valid Institutional Student Information Record (“ISIR”) from the student in a timely fashion to appropriately award aid pursuant to federal regulationsAn ISIR is created when a student completes a Free Application for Federal Student Aid (“FAFSA”)Upon completion, the school receives the ISIR and is able to determine whether a student is eligible for federal student aid and the specifics behind what they may be entitled to.The student was sent emails on May 6, and on May 12, prior to the end of the semester informing him that he needed to add Touro University Worldwide’s school code to his FAFSA [ISIR] so that his Pell grant could be processedThe student did not respond to those emailsThe student’s ISIR was eventually processed when the school received it on May 18, from the Department of Education’s Central Processing SystemUnfortunately, the semester had ended on May 17, and, therefore, the Pell grant for 2014-academic year could not be processed since the process date was subsequent to the semester endingOn May 29, the student was emailed that the school had not received a valid ISIR prior to the semester end datePer federal regulations, “a student must be considered for a late disbursement if the Department [of Education] processed a SAR/ISIR with an official EFC [expected family contribution] before the student became ineligibleTaken from, http://ifap.ed.gov/fsahandbook/attachments/1415FSAHbkVol4Ch2.pdf pgSince the school code was not added to the student’s FAFSA until after the semester ended, the conditions for a late disbursement were not metTouro strictly follows federal mandate in awarding and disbursing federal student aid funds.In addition, regarding 2010-and 2011-Pell Grant, student is referring to *** *** which is another institution and Touro University Worldwide cannot commentPlease let me know if you have any questions or concerns.Sincerely,*** ***Executive Director of Financial Aid and ComplianceOffice of Financial Aid27-West 23rd StreetNew York, New York 10010Phone: 212-*** x ***2LogoffHome | Search | Saved Searches | Update ProfileComplaint ID ***Overview | Complaint | Messages | Action | HistoryWhat Do I Do Next?The Revdex.com is awaiting your initial response with regard to this complaint.In the meantime:Respond to this complaintFor more detail on these choices, click here.The Revdex.com has received a complaint about your businessSent Via:Email (ODR)From:Revdex.com of San DiegoTo:*** ***Subject:The Revdex.com has received a complaint about your businessDate Sent:8/8/1:25:AMAttachments:Click here for printer friendly version*** *** Touro University Worldwide *** *** *** *** Los Alamitos CA Dear *** ***: Your Revdex.com has received information from your consumer expressing concern with a recent marketplace transactionEnclosed are the details provided by the consumer, submitted on 8/5/8:34:PM and assigned an ID of ***Your Revdex.com makes no judgment regarding the validity of this complaint and recognizes there are two sides to every disputeThe Revdex.com requests you review the enclosed information and provide a written response, addressing the specific issues mentioned in the complaint, within days of the date of this letterA copy of your correspondence will be provided to the consumerShould you choose to address this matter directly with the consumer please notify our officeOne of the benefits of Revdex.com intervention is our assistance in achieving a mutually satisfactory settlement when such a problem occursThe Revdex.com understands your time is valuable and appreciates your attention to this matterYour prompt reply willOffice of Financial Aid27-West 23rd StreetNew York, New York 10010Phone: 212-*** x ***3enable us to help you not only in resolving this matter, but also in retaining your consumer’s confidence and good willFor more information on the Revdex.com complaint process and how to respond, watch this short video: http://bit.ly/1cDRT6H Please understand that the customer's complaint and your response will be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the text of your response to protect privacy rights and to remove inappropriate languageRegards, *** *** Revdex.com of San Diego, Orange & Imperial CountiesCOMPLAINT INFORMATION Customer Information: *** M *** *** *** BlvdP.OBox *** , WI *** Daytime Phone: 262-*** Evening Phone: 262-*** E-mail: ***@yahoo.com The details of this matter are as follows: Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: I am a student at the University, and have been a student since January, 2015, this university say that they have not collected my Federal Student Financial Aid, and say that they did not received my fundsHowever; the Federal Financial Aid, has records that say that they have received the fundsMy student ID # is *** and I am attending summer II at this university at this timeI had been trying to work with *** ***, @ 734-***, and 718-***-***x***, have left numeric messages and now she is not responding, also I have spoke with*** *** To *** *** CC *** *** Jul at 1:PM ----- Forwarded Message ----- ***, Regarding 2014-academic year, we sent you a letter and e-mail on 05/29/notifying youOffice of Financial Aid27-West 23rd StreetNew York, New York 10010Phone: 212-*** x ***4that we did not receive a valid ISIR on timeYour ISIR was processed on May 18, 2015, but the semester ended on May 17, Therefore we are not able to process your Pell grant for 2014-academic year*** *** To *** *** Jul at 4:PM ***, I see that nothing was disbursed for 2014-academic yearFrom: *** *** [mailto:***@yahoo.com] Sent: Thursday, July 30, 5:PM To: *** *** Subject: Re: Financial Aid follow up ID#*** Grants Pell Lifetime Eligibility Used: 294.749% Please click on number in first column to see details Award Year Type Of Grant: School Disbursed Amount - FEDERAL PELL GRANT TOURO UNIVERSITY WORLDWIDE $- FEDERAL PELL GRANT *** *** $3,- FEDERAL PELL GRANT *** *** $2,Total All Grants $5,ID *** Complaint Background: Product/Service: Grant Type: FEDERAL PELL GRANT Purchase Date: 5/19/Problem Occurred: 7/20/Model: Account Number: Grant Type: FEDERAL PELL GRANT Order Number: Talked to Company: 7/30/Talked to Company (2nd): 7/29/Talked to Company (3rd): 7/27/Name of Salesperson: *** *** Purchase Price: $Disputed Amount: $Desired Settlement: 2014-Electronic Student Aid Report (SAR) The SAR summarizes the information you submitted on your 2014-Free Application for Federal Student Aid (FAFSA)Application Receipt Date: 08/19/XXX-XX-*** MO Processed Date: 05/18/EFC: DRN: Here TUW has processed my grant funds on 5/19/2015, they say that it was to late to process, would like to have my funds returned

Dear Ms*** *** ***,
margin: 0px">It was very nice talking to you today, and appreciate your understanding
The university response is:
This is an unsubstantiated complaint
Thank you very much
*** ***, PhD
Provost and Chief Academic Officer
Touro University Worldwide
Calle Lee, Ste# Los Alamitos, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I would have to disagree with the colleges response. I have a lot of emails that have not been responded to and I have a lot of calls that have not been responded to, that are on my call log. I would be more than happy to call TUW and allow the Revdex.com to see that they are not responding to me. I have documentation that proves what I am complaining about. The school does not take responsibility to help you as they should. As well when a student starts college they are to answer to the catalog they started with. Changes in the curriculum do not apply to you. Again, I have a lot of documentation that shows my complaint. The school does not want to take responsibility on their part due to being held accountable. I have proof as well that  I have contacted A LOT of businesses. The school does not take the professional step to make a relationship with the business first, which falls back on the student. I just spoke with Kern County Mental Health about an hour ago and Bill Walker their stated that it was the colleges responsibility to be calling us. The MFT Department as well stated to me by email that they are only in on Wednesdays. The college needs to take more responsibility to help me with this or they can give me my money back. I as well did talk to the first person on grievance level, but she was not helpful, which I have proof of. I than tried going to the next level, but she refused to respond or give me the information for the next level, which I have proof of. So Dr. [redacted] N. statement that this is an unsubstantiated complaint is not accurate because I have a lot of proof of the way they are responding and treating me. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I would have to disagree with the colleges response. I have a lot of emails that have not been responded to and I have a lot of calls that have not been responded to, that are on my call log. I would be more than happy to call TUW and allow the Revdex.com to see that they are not responding to me. I have documentation that proves what I am complaining about. The school does not take responsibility to help you as they should. As well when a student starts college they are to answer to the catalog they started with. Changes in the curriculum do not apply to you. Again, I have a lot of documentation that shows my complaint. The school does not want to take responsibility on their part due to being held accountable.
I have proof as well that  I have contacted A LOT of businesses. The school does not take the professional step to make a relationship with the business first, which falls back on the student. I just spoke with Kern County Mental Health about an hour ago and Bill Walker their stated that it was the colleges responsibility to be calling us. The MFT Department as well stated to me by email that they are only in on Wednesdays. The college needs to take more responsibility to help me with this or they can give me my money back.
I as well did talk to the first person on grievance level, but she was not helpful, which I have proof of. I than tried going to the next level, but she refused to respond or give me the information for the next level, which I have proof of. So Dr. [redacted] N. statement that this is an unsubstantiated complaint is not accurate because I have a lot of proof of the way they are responding and treating me.
Thanks,
[redacted]