Tours 4 U

To whom it may concern:
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I am not sure what caused the confusion in regards to Ms. [redacted] reservation.  The deposit that had originally been taken against the reservation was refunded to the guest in the amount of $237.00.
If any additional information is needed please do not hesitate to contact me directly at ###-###-####
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[redacted]General [email protected]:  ###-###-####  F: ###-###-####Holiday Inn Express - Jacksonville Beach1101 Beach Blvd.Jacksonville Beach, FL 32250www.hiejacksonvillebeach.com
www.facebook.com/HIEJacksonvilleBeach
This hotel is independently owned and operated by Shivam Beach, LLC.

Customer Information:[redacted]The guest originally booked the room through Expedia.com.  When reservations are booked through a 3rd party, deposits are taken day of arrival per Expedia's policy agreement.  At check in the the guest requested to pay cash rather than be charged on her...

debit card.  The hotel refunded the guest's credit card for the $548.02 that was originally charged and took the cash payment.  Because the reservation was booked through a 3rd party, and because it is a policy issue, not a clerical error of the hotel, no overdraft fees are due to be refunded.  Guest should be able to see credit on their account for the $548.02 within 3 business days of the refund being processed.  Refund was processed on 5/2.-- [redacted]General Manager[redacted]@hiexjacksonvillebeach.comP:  ###-###-####  F: ###-###-####Holiday Inn Express - Jacksonville Beach1101 Beach Blvd.Jacksonville Beach, FL 32250www.hiejacksonvillebeach.comwww.facebook.com/HIEJacksonvilleBeachThis hotel is independently owned and operated by Shivam Beach, LLC.

Customer Information:
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The guest originally booked the room through Expedia.com.  When reservations are booked through a 3rd party, deposits are taken day of arrival per Expedia's policy agreement.  At check in the the guest requested to pay cash rather than be charged on her debit card.  The hotel refunded the guest's credit card for the $548.02 that was originally charged and took the cash payment.  
Because the reservation was booked through a 3rd party, and because it is a policy issue, not a clerical error of the hotel, no overdraft fees are due to be refunded.  Guest should be able to see credit on their account for the $548.02 within 3 business days of the refund being processed.  Refund was processed on 5/2.-- 
[redacted]General Manager[redacted]@hiexjacksonvillebeach.comP:  ###-###-####  F: ###-###-####Holiday Inn Express - Jacksonville Beach1101 Beach Blvd.Jacksonville Beach, FL 32250www.hiejacksonvillebeach.com
www.facebook.com/HIEJacksonvilleBeach
This hotel is independently owned and operated by Shivam Beach, LLC.