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Dear [redacted] ***, We sincerely apologize for the inconvenienceWe have already contacted you via telephone to help you with this matterWe are currently waiting for the item to arrive from Spain and we are making sure the item is in mint conditionPlease be aware that gemstones almost always have inclusions and will never be the same as they are naturalWe will let you know as soon as we have the item with usOnce again we apologize for the inconvenience and we hope we were able to help you in this matterPlease let us know if you have any questionsBest Regards, [redacted]

Dear [redacted], We sincerely apologize for the inconvenience. We have already contacted you via telephone to help you with this matter. We are currently waiting for the item to...

arrive from Spain and we are making sure the item is in mint condition. Please be aware that gemstones almost always have inclusions and will never be the same as they are natural. We will let you know as soon as we have the item with us. Once again we apologize for the inconvenience and we hope we were able to help you in this matter. Please let us know if you have any questions. Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and yes, I've already talked to Maroa on the phone and I. Very appreciate her help and her time on solving this problem. Hope I will soon receive the new ring and hope it's in mint condition. Thanks
Sincerely,
[redacted]