Tousley Motorsports Inc

The battery policy states; six month free replacement if it meets the qualifying standards, only if vehicle is within factory warranty period Extended service, "Polaris" and all aftermarket specifically excludes batter coverage The purchase date of said vehicle was 4/11/ The
factory warranty expired 10/11/ The problem occurred, as stated by the customer, on 1/11/ That falls out of the month factory warranty period We would offer the customer a 10% discount on a new battery with free installation and charging system check to appease the customer

Initial Business Response /* (1000, 5, 2015/07/17) */
Mr*** had an appointment for 7/11/We do try to get all our appointments done when they are scheduledHowever, some times the job that the Technician is working on take longer to completeWe did get Mr***'s unit in on 7/14/
He had a bad batteryHe authorized the replacement of the battery and picked up the unit the same dayWe always strive to provide superlative service and keep our customers informed of the progress of there unitWe apologize for any inconvenience
Initial Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
However it would have been better if they had called us more to keep us informed, rather than us calling them

Response received via Customer Review also submitted by customer: "Mr*** came into our store to purchase a new ATV during our Polaris clearance event, which can often limit our inventory and selectionThis was relayed to Mr*** but he insisted on a particular machine that we did not
have in stock and was willing to wait in hopes that it would become availableDuring that short period of time that machine never became availableWe made every attempt to satisfy Mr***'s needs including offering a full refund of his deposit and an upgraded machine at an even greater price reductionOur store stayed open past our regular business hours to work around his scheduleWe had his machine prepped and ready for deliveryAll of this was agreed upon beforehand with a detailed conversation between myself (Robert Cullen) and Mr***This included price, color, options and finance differences including paymentAlthough this was not ideal for Mr***, he agreed to said termsMr*** arrived to pick up his machine and decided to revert back to original promo pricing and original unit that was never availableAt that point we were unable to meet his unrealistic expectationsAgain we offered an immediate refund of his down payment which he would not acceptAfter repeated attempts to resolve the matter and refund his deposit, he finally returned our call and a refund was issued."

The battery policy states; six month free replacement if it meets the qualifying standards, only if vehicle is within factory warranty period? Extended service, "Polaris" and all aftermarket specifically excludes batter coverage? The purchase date of said vehicle was 4/11/? The
factory warranty expired 10/11/? The problem occurred, as stated by the customer, on 1/11/? That falls out of the month factory warranty period? We would offer the customer a 10% discount on a new battery with free installation and charging system check to appease the customer

Initial Business Response /* (1000, 5, 2015/11/02) */
Mr*** brought his Honda CBin on 8/14/for a damage estAt the time of drop off we were scheduling a week and a half outWe do try to get crash damage estimates done sooner howeverWhen I talked to Mr*** I asked him who
told him we could do it "right then"He could not recall who told him thatWe do not do crash damage estimates while you waitEspecially when we are a week and a half outWe do not have the room to store all bikes inside the shopThey are kept outside in our fenced in lotWe performed the damage estimate and provided Mr*** with the estimateHe paid the charges and took his bikeWe tag all keys and they are kept inside in our key boxThe customer signs our pre write sheet before we can perform the work desiredThe pre-write does state that Tousley is not responsible for any loss or damage to the vehicle or articles left in the vehicleThere is nothing we can do for Mr*** since we did nothing wrong
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name of the individual at Tousley, who gave erroneous information regarding the repair estimate timing, is irrelevant, and does not negate the fact that unnecessary damage was done Furthermore, I have never been provided with an explanation as to how the remote casing screws became rusted if it was not left out in the rain This constitutes irresponsibility on Tousley's part, which in no way resolves my complaint

Response received via Customer Review also submitted by customer:? "Mr*** came into our store to purchase a new ATV during our Polaris clearance event, which can often limit our inventory and selectionThis was relayed to Mr*** but he insisted on a particular machine that we did not
have in stock and was willing to wait in hopes that it would become availableDuring that short period of time that machine never became availableWe made every attempt to satisfy Mr***'s needs including offering a full refund of his deposit and an upgraded machine at an even greater price reductionOur store stayed open past our regular business hours to work around his scheduleWe had his machine prepped and ready for deliveryAll of this was agreed upon beforehand with a detailed conversation between myself (Robert Cullen) and Mr***This included price, color, options and finance differences including paymentAlthough this was not ideal for Mr***, he agreed to said termsMr*** arrived to pick up his machine and decided to revert back to original promo pricing and original unit that was never availableAt that point we were unable to meet his unrealistic expectationsAgain we offered an immediate refund of his down payment which he would not acceptAfter repeated attempts to resolve the matter and refund his deposit, he finally returned our call and a refund was issued."

Initial Business Response /* (1000, 5, 2015/07/27) */
Mr [redacted] purchased the 2000 Victory in September 2014 for $4199, in good working order. In the time he has owned it, he has put 500 miles on it, as well as replaced worn parts. In his own statement, he has also stated the odometer was not...

working properly and brakes needed replacing. In short, as expected with a used motorcycle, there is wear and tear and usage.
When Mr [redacted] came into our dealership, he was intending on trading the Victory for a different motorcycle. I offered to take the Victory on trade, with a price difference of only $500 including tax and registration, against a newer motorcycle. Mr [redacted] declined this offer. He then asked for me to purchase his Victory outright. After review, I offered Mr [redacted] $1500 for his Victory, knowing that I would need to put at least $1000 of parts and labor into it before I could resell it. As noted in the attached NADA Guide, this motorcycle, in average condition, would retail for around $2500.
Mr [redacted]'s 2000 Victory is not worth $2800-$3000 as a purchase price, nor would I ever be able to sell it for the $4000 he states. At this time, I am no longer willing to make any deal with Mr [redacted], as it is nearing the end of the riding season, and I would not be able to meet his price expectations.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response as I was told by Nick the sales person I was originally speaking with said that they would give me $1500. That is when I was told that the odometer was not working and the ignition was messed up and the back brake was bad. I never told them that, THEY are the ones that said that. My original complaint was that if the back brake was bad and down to needing to be replaced they sold me the bike with a bad brake. There is no way it is going from working order to needing to be replaced after driving only 500 miles. I find that hard to believe. When I said I would sell it out right to them I was told by the sales manager it would be less than the $1500 dollars. They say in average condition it would retail for $2500. The bike is in very good if not excellent condition besides the couple parts that THEY say need to be replaced. I am sure they don't care but they have lost a customer and I have been telling others not to shop there as well.
Final Business Response /* (4000, 10, 2015/08/03) */
Many riders often rest their foot on the rear brake assembly. This causes very fast brake wear. It is very common and we see this a lot in our service department.
We offered him $1500 and that amount has never changed. At this time, it is clear that we are not able to meet any of his expectations, and we are no longer interested in purchasing his motorcycle. We hope he has good luck with another dealership.

Initial Business Response /* (1000, 5, 2015/11/02) */
Mr. [redacted] brought his 2002 Honda CB900 in on 8/14/2015 for a damage est. At the time of drop off we were scheduling a week and a half out. We do try to get crash damage estimates done sooner however. When I talked to Mr. [redacted] I asked him who...

told him we could do it "right then". He could not recall who told him that. We do not do crash damage estimates while you wait. Especially when we are a week and a half out. We do not have the room to store all bikes inside the shop. They are kept outside in our fenced in lot. We performed the damage estimate and provided Mr. [redacted] with the estimate. He paid the charges and took his bike. We tag all keys and they are kept inside in our key box. The customer signs our pre write sheet before we can perform the work desired. The pre-write does state that Tousley is not responsible for any loss or damage to the vehicle or articles left in the vehicle. There is nothing we can do for Mr. [redacted] since we did nothing wrong.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The name of the individual at Tousley, who gave erroneous information regarding the repair estimate timing, is irrelevant, and does not negate the fact that unnecessary damage was done. Furthermore, I have never been provided with an explanation as to how the remote casing screws became rusted if it was not left out in the rain. This constitutes irresponsibility on Tousley's part, which in no way resolves my complaint.