The battery policy states; six month free replacement if it meets the qualifying standards, only if vehicle is within factory warranty period Extended service, "Polaris" and all aftermarket specifically excludes batter coverage The purchase date of said vehicle was 4/11/ The factory warranty expired 10/11/ The problem occurred, as stated by the customer, on 1/11/ That falls out of the month factory warranty period We would offer the customer a 10% discount on a new battery with free installation and charging system check to appease the customer
Response received via Customer Review also submitted by customer: "Mr [redacted] came into our store to purchase a new ATV during our Polaris clearance event, which can often limit our inventory and selectionThis was relayed to Mr [redacted] but he insisted on a particular machine that we did not have in stock and was willing to wait in hopes that it would become availableDuring that short period of time that machine never became availableWe made every attempt to satisfy Mr [redacted] 's needs including offering a full refund of his deposit and an upgraded machine at an even greater price reductionOur store stayed open past our regular business hours to work around his scheduleWe had his machine prepped and ready for deliveryAll of this was agreed upon beforehand with a detailed conversation between myself (Robert Cullen) and Mr [redacted] This included price, color, options and finance differences including paymentAlthough this was not ideal for Mr [redacted] , he agreed to said termsMr [redacted] arrived to pick up his machine and decided to revert back to original promo pricing and original unit that was never availableAt that point we were unable to meet his unrealistic expectationsAgain we offered an immediate refund of his down payment which he would not acceptAfter repeated attempts to resolve the matter and refund his deposit, he finally returned our call and a refund was issued."
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Mr [redacted] brought his Honda CBin on 8/14/for a damage estAt the time of drop off we were scheduling a week and a half outWe do try to get crash damage estimates done sooner howeverWhen I talked to Mr [redacted] I asked him who told him we could do it "right then"He could not recall who told him thatWe do not do crash damage estimates while you waitEspecially when we are a week and a half outWe do not have the room to store all bikes inside the shopThey are kept outside in our fenced in lotWe performed the damage estimate and provided Mr [redacted] with the estimateHe paid the charges and took his bikeWe tag all keys and they are kept inside in our key boxThe customer signs our pre write sheet before we can perform the work desiredThe pre-write does state that Tousley is not responsible for any loss or damage to the vehicle or articles left in the vehicleThere is nothing we can do for Mr [redacted] since we did nothing wrong Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The name of the individual at Tousley, who gave erroneous information regarding the repair estimate timing, is irrelevant, and does not negate the fact that unnecessary damage was done Furthermore, I have never been provided with an explanation as to how the remote casing screws became rusted if it was not left out in the rain This constitutes irresponsibility on Tousley's part, which in no way resolves my complaint
The battery policy states; six month free replacement if it meets the qualifying standards, only if vehicle is within factory warranty period Extended service, "Polaris" and all aftermarket specifically excludes batter coverage The purchase date of said vehicle was 4/11/ The factory warranty expired 10/11/ The problem occurred, as stated by the customer, on 1/11/ That falls out of the month factory warranty period We would offer the customer a 10% discount on a new battery with free installation and charging system check to appease the customer
Response received via Customer Review also submitted by customer: "Mr [redacted] came into our store to purchase a new ATV during our Polaris clearance event, which can often limit our inventory and selectionThis was relayed to Mr [redacted] but he insisted on a particular machine that we did not have in stock and was willing to wait in hopes that it would become availableDuring that short period of time that machine never became availableWe made every attempt to satisfy Mr [redacted] 's needs including offering a full refund of his deposit and an upgraded machine at an even greater price reductionOur store stayed open past our regular business hours to work around his scheduleWe had his machine prepped and ready for deliveryAll of this was agreed upon beforehand with a detailed conversation between myself (Robert Cullen) and Mr [redacted] This included price, color, options and finance differences including paymentAlthough this was not ideal for Mr [redacted] , he agreed to said termsMr [redacted] arrived to pick up his machine and decided to revert back to original promo pricing and original unit that was never availableAt that point we were unable to meet his unrealistic expectationsAgain we offered an immediate refund of his down payment which he would not acceptAfter repeated attempts to resolve the matter and refund his deposit, he finally returned our call and a refund was issued."
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Mr [redacted] brought his Honda CBin on 8/14/for a damage estAt the time of drop off we were scheduling a week and a half outWe do try to get crash damage estimates done sooner howeverWhen I talked to Mr [redacted] I asked him who told him we could do it "right then"He could not recall who told him thatWe do not do crash damage estimates while you waitEspecially when we are a week and a half outWe do not have the room to store all bikes inside the shopThey are kept outside in our fenced in lotWe performed the damage estimate and provided Mr [redacted] with the estimateHe paid the charges and took his bikeWe tag all keys and they are kept inside in our key boxThe customer signs our pre write sheet before we can perform the work desiredThe pre-write does state that Tousley is not responsible for any loss or damage to the vehicle or articles left in the vehicleThere is nothing we can do for Mr [redacted] since we did nothing wrong Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The name of the individual at Tousley, who gave erroneous information regarding the repair estimate timing, is irrelevant, and does not negate the fact that unnecessary damage was done Furthermore, I have never been provided with an explanation as to how the remote casing screws became rusted if it was not left out in the rain This constitutes irresponsibility on Tousley's part, which in no way resolves my complaint