Tower Cleaners Inc.

Originally, the customer had agreed to drop off a sample sweater for comparison, but refused to do so, allowing only pictures and measurements to be takenFrom our initial findings, we believe we had remedied the situation but without an actual sweater we could compare it to, it has become a
situation of repeated requests made by us, and refusal from the client and only demanding paymentIn the end, we had advised her that without her dropping off a sample, we would not be able to process this claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello [redacted],In response to the message from Tower Cleaners: I did bring in a comparison sweater many times so that the people at Tower could see that the dimensions of the sweater they damaged were badly distorted. I never promised to leave another sweater with them, and told them repeatedly that I would not do that because they had already ruined the first sweater, The manager at my local Tower store ([redacted]) was able to see that the sweater dimensions were wrong, and the tailor was able to take extensive measurements as I had agreed with [redacted]. Please see attached photos plus one of my many emails to [redacted] (stating I would not leave the sweater off). By the way, I do really even know [redacted]’s relationship with the Tower Cleaners store. He works for a company called Arblesoft. [redacted] is the manager at Tower but he kept referring me to [redacted].Thank You,[redacted]   This is how the sweater appeared when I first went to pick it up (it had shrunk to a child-sized garment and was clearly washed or otherwise exposed to excessive heat): see attached[redacted], the manager, agreed that it looked like the sweater had been washed instead of dry cleaned as requested. 
This is a copy of the damage claim that [redacted] asked me to fill out, but Tower never honored the claim and [redacted] (from Arbelsoft) kept asking me to bring another sweater back in—which I did. It was photographed and measured extensively.These are photos of the “restored” sweater next to another sweater of the same style and size. It this point Tower had had my sweater for months. They were given every chance to try to restore it, but it had been too damaged to restore. 
Here is one of many emails to [redacted] offering to bring a comparison sweater for inspection—but not to be left off with them. Begin forwarded message: [redacted] Hello [redacted],I can bring it later this week so [redacted] can take more photos or measurements as needed. He has already taken several photos which clearly document the altered proportions. As I have already told you, I will not leave off the other sweater. Simply tell [redacted] what images or measurements you’d like and we can wrap this up.Thank You,Liz  [redacted]
 
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  [redacted]  This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden
 
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Sincerely,
[redacted]

[redacted] has been a member of the Revdex.com starting in New York and now a member in New Jersey since relocation. This is in response to a complaint filed by Elizabeth Tracy, the client, regarding a sweater. A reply was mailed out on the [redacted] of January, but after having received another notice, we are sending a follow up reply. The customer had picked up a sweater which she claimed was damaged and unwearable and demanded full reimbursement; however, the garment was not in fact damaged, but the size was the issue. We had recommended that we would try to re-block the sweater, a process of stretching the material, back to its original size, for which she agreed. The customer also initially agreed to drop off a sample sweater, which is of the same make, size, and fabric for comparison at our plant. At first, she refused to leave the sweater and only allowed our attendant to take pictures and measurements. When shown the re-blocked sweater, she started to complain about the sleeve being too short, and demanded full reimbursement again. When we tried requesting the sweater per our original agreement for comparison, she refused. From our initial findings, we believe we had remedied the situation but without an actual sweater we could compare it to, it has become a situation of repeated requests made by us, and refusal from the client and only demanding payment. In the end, we had advised her that without her dropping off a sample, we would not be able to process this claim. I believe that we had made every effort to resolve this matter amicably and our last request was answered with a complaint to the Division of Consumer Protection.