Tower Inn Cafe

I am contacting you regarding a complaint from [redacted] ***, The Wave Pool had not been completed for the date this group visited Indiana Beach Amusement ResortOur Rides, Water Park, and Adventure Point (Ropes Course, Rock Wall, and Zip Line) attractions were availableThis Information was previously sent to the General Manager for Indiana BeachUnfortunately with the anticipation that this new attraction would be open, many factors beyond our control did not allow for this to be completedHowever, because the other attractions at this resort were available we are unable to offer a refund Sincerely, Customer Service Specialist Indiana Beach Amusement Resort

Per our cancellation policy we are unable to offer a refund back for this reservationHowever due a situation beyond our control, we have already moved their reservation to 2016, which our guest agreed to originallyWe also offered to upgrade them to a different rental unit for the duration of their stay at no additional chargeIncluded Is a copy of the confirmation for their reservationIf you have any additional questions please contact us back at 866-617-Thank you Sincerely, Indiana Beach Customer Care 866-617-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

From: Kerri M[redacted] <kerri.m[redacted]@goprimegroup.com> Sent: Thursday, June 15, 2017 11:22 AM To: info Subject: Re: You have a new message from the Revdex.com of Central Indiana complaint #[redacted].   We are no longer the owners of this property. This was sold over a year ago.   Thank you,...

  Kerri Kerri B. M[redacted] Office Manager   Tel:  (518) 761-2570 Fax: (518) 792-1587 Cell: [redacted] Email: mailto:kerri.m[redacted]@GoPrimeGroup.com PrimeStorageGroup.com GoPrimeGroup.com

I am contacting you regarding a complaint from [redacted], The Wave Pool had not been completed for the date this group visited Indiana Beach Amusement Resort. Our Rides, Water Park, and Adventure Point (Ropes Course, Rock Wall, and Zip Line) attractions were available. This Information was...

previously sent to the General Manager for Indiana Beach. Unfortunately with the anticipation that this new attraction would be open, many factors beyond our control did not allow for this to be completed. However, because the other attractions at this resort were available we are unable to offer a refund.
Sincerely,
Customer Service Specialist
Indiana Beach Amusement Resort

Thanks for bringing this to our attention. If Ms [redacted]r has never used the passes she purchased, we will happily refund the purchase amount. If she has used the passes, we can evaluate the difference between the value paid and the value received for possible refund. Obviously if the passes have been...

used and the value received exceeds the value paid there would be no refund.    The guest may reach out directly to our finance manager Shayla Brady who is copied on this email with details on her purchase for clarification.    Sincerely,     -- Gary F[redacted], ICAE Indiana Beach Amusement & Water Park 5224 East Indiana Beach Rd Monticello, IN 47960 574-583-7152

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We wasn’t asking for a full refund but a partial refund seeing that we paid to come to that park because of that particular attraction, if the attraction wasn’t available then they should have taken it off of their website and discontinued TV advertisement. Regards,[redacted]

Per our cancellation policy we are unable to offer a refund back for this reservation. However due a situation beyond our control, we have already moved their reservation to 2016, which our guest agreed to originally. We also offered to upgrade them to a different rental unit for the duration of...

their stay at no additional charge. Included Is a copy of the confirmation for their 2016 reservation. If you have any additional questions please contact us back at 866-617-8464. Thank you
Sincerely,
Indiana Beach Customer Care 866-617-8464