[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Tower Micro never offered to ship my computer anywhereThey just kept telling me that they could not replicate the problem...They were blaming the problems I was having on the games I was playingI asked them to build me a computer that was capable of playing the games that I was so for them to blame the game was just not rightI am including an email that describes what was wrong with my computer from the computer place that fixed it in Florida Regards, [redacted] ---------- Forwarded message ----------From: [redacted] Date: Fri, Apr 4, at 6:PMSubject: Original Custom Build IssuesTo: [redacted] < [redacted] > To whom it may concern: Issues regarding the buildNot all motherboard screws were the same, some were not meant for using with motherboard, became difficult to even removeCPU had too much thermal paste on it, which results in less than sufficient cooling and difficult and messy removalPower supply could be described as a fire hazard, being as low quality as it wasTo put that power supply in any system, given its reputation and lack of proper weight is just stupidThe case didn't match the motherboard, as the motherboard did not support USB ports in the front, rendering them uselessI believe that describes it allIf there is anything I may have left out, let me know, or if you want it with anything else, let me know.Thanks__________________ [redacted] (Owner/Technician) [redacted]
Complaint ID *** Tower Micro LLC/ *** ***We have an 8,sq./ftstorefront and we have been in business over yearsWe have built well over 100,custom computer systems in this timeWe confidently stand by our work, our products and our reputation."*** Computers, *** *** *** ***, FL ***, ###-###-####" (referenced in *** ***'s latest communication to us) appears to be a one person computer repair shop, operating out of a residential structureThat being said, we refuse to get into an argument with an unknown third party regarding the quality of our work and we do not want to engage in an unprofessional 'battle of accusations' with *** *** and/or his computer repair person in Florida.You will find our response to *** *** enumerated below:1. We will diagnose & repair any hardware issues (arising from manufacturing defects, covered under the manufacturer warranty) with the systemIn order for us to do so we need him to bring (or ship) the system to us with the original components in it.2. Regardless of what *** *** decides to do with his system, he must return our $video card (in working order) that was loaned to him on 11/1/in attempt to resolve his problems.3. We will not pay for any hardware, software or services *** has purchased elsewhere
June 12, Dear *** ***:The Revdex.com received a complaint about your businessThe complaint was submitted on 6/10/9:35:PM and was assigned an ID of ***.Although the Revdex.com makes no judgment on the validity of this complaint, we recognize
that there are two sides to every disputeWe are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumerOur objective is to assist both parties in reaching a resolution outside of the legal system.Please review this information and provide written response within the next days.If you received this complaint via email simply click on the "Respond to this Complaint", link located on the left, when you are ready to answer.If this complaint was received via postal mail, please state your position in a letter and fax or mail back to the Revdex.com.Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.If you should have any questions or concerns, please do not hesitate to contact me
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Tower Micro never offered to ship my computer anywhere. They just kept telling me that they could not replicate the problem...They were blaming the problems I was having on the games I was playing. I asked them to build me a computer that was capable of playing the games that I was so for them to blame the game was just not right. I am including an email that describes what was wrong with my computer from the computer place that fixed it in Florida.
Regards,
[redacted]
---------- Forwarded message ----------From: [redacted]
Date: Fri, Apr 4, 2014 at 6:49 PMSubject: Original Custom Build IssuesTo: [redacted] <[redacted]>
To whom it may concern:
Issues regarding the build.
Not all motherboard screws were the same, some were not meant for using with motherboard, became difficult to even remove.
CPU had too much thermal paste on it, which results in less than sufficient cooling and difficult and messy removal.
Power supply could be described as a fire hazard, being as low quality as it was. To put that power supply in any system, given its reputation and lack of proper weight is just stupid.
The case didn't match the motherboard, as the motherboard did not support USB 3.0 ports in the front, rendering them useless.
I believe that describes it all. If there is anything I may have left out, let me know, or if you want it with anything else, let me know.Thanks.
__________________ [redacted] (Owner/Technician)
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Tower Micro never offered to ship my computer anywhereThey just kept telling me that they could not replicate the problem...They were blaming the problems I was having on the games I was playingI asked them to build me a computer that was capable of playing the games that I was so for them to blame the game was just not rightI am including an email that describes what was wrong with my computer from the computer place that fixed it in Florida Regards, [redacted] ---------- Forwarded message ----------From: [redacted] Date: Fri, Apr 4, at 6:PMSubject: Original Custom Build IssuesTo: [redacted] < [redacted] > To whom it may concern: Issues regarding the buildNot all motherboard screws were the same, some were not meant for using with motherboard, became difficult to even removeCPU had too much thermal paste on it, which results in less than sufficient cooling and difficult and messy removalPower supply could be described as a fire hazard, being as low quality as it wasTo put that power supply in any system, given its reputation and lack of proper weight is just stupidThe case didn't match the motherboard, as the motherboard did not support USB ports in the front, rendering them uselessI believe that describes it allIf there is anything I may have left out, let me know, or if you want it with anything else, let me know.Thanks__________________ [redacted] (Owner/Technician) [redacted]
Complaint ID *** Tower Micro LLC/ *** ***We have an 8,sq./ftstorefront and we have been in business over yearsWe have built well over 100,custom computer systems in this timeWe confidently stand by our work, our products and our reputation."*** Computers, *** *** *** ***, FL ***, ###-###-####" (referenced in *** ***'s latest communication to us) appears to be a one person computer repair shop, operating out of a residential structureThat being said, we refuse to get into an argument with an unknown third party regarding the quality of our work and we do not want to engage in an unprofessional 'battle of accusations' with *** *** and/or his computer repair person in Florida.You will find our response to *** *** enumerated below:1. We will diagnose & repair any hardware issues (arising from manufacturing defects, covered under the manufacturer warranty) with the systemIn order for us to do so we need him to bring (or ship) the system to us with the original components in it.2. Regardless of what *** *** decides to do with his system, he must return our $video card (in working order) that was loaned to him on 11/1/in attempt to resolve his problems.3. We will not pay for any hardware, software or services *** has purchased elsewhere
June 12, Dear *** ***:The Revdex.com received a complaint about your businessThe complaint was submitted on 6/10/9:35:PM and was assigned an ID of ***.Although the Revdex.com makes no judgment on the validity of this complaint, we recognize
that there are two sides to every disputeWe are simply requesting your cooperation in making a good faith effort to resolve the dispute, regardless of the settlement explanation given by the consumerOur objective is to assist both parties in reaching a resolution outside of the legal system.Please review this information and provide written response within the next days.If you received this complaint via email simply click on the "Respond to this Complaint", link located on the left, when you are ready to answer.If this complaint was received via postal mail, please state your position in a letter and fax or mail back to the Revdex.com.Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the complaint or your response to protect privacy rights and to remove inappropriate language.If you should have any questions or concerns, please do not hesitate to contact me
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Tower Micro never offered to ship my computer anywhere. They just kept telling me that they could not replicate the problem...They were blaming the problems I was having on the games I was playing. I asked them to build me a computer that was capable of playing the games that I was so for them to blame the game was just not right. I am including an email that describes what was wrong with my computer from the computer place that fixed it in Florida.
Regards,
[redacted]
---------- Forwarded message ----------From: [redacted]
Date: Fri, Apr 4, 2014 at 6:49 PMSubject: Original Custom Build IssuesTo: [redacted] <[redacted]>
To whom it may concern:
Issues regarding the build.
Not all motherboard screws were the same, some were not meant for using with motherboard, became difficult to even remove.
CPU had too much thermal paste on it, which results in less than sufficient cooling and difficult and messy removal.
Power supply could be described as a fire hazard, being as low quality as it was. To put that power supply in any system, given its reputation and lack of proper weight is just stupid.
The case didn't match the motherboard, as the motherboard did not support USB 3.0 ports in the front, rendering them useless.
I believe that describes it all. If there is anything I may have left out, let me know, or if you want it with anything else, let me know.Thanks.
__________________ [redacted] (Owner/Technician)
[redacted]