Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Contact Name and Title: [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] Visited the customers site today and resolved the issueWe did miss spots to install (no cost) LED's for this customerHappy we were able to get these installed for customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Evidence was clear the company did replace bulbs but could have avoid the issue if supervisor would have called and sent a tech out to confirm the fixtures and replaced the bulbs
We were contracted by [redacted] to remove mold from said apartment unit on 1/30/We completed the scope of work that [redacted] contracted us forWe also sent our field supervisor [redacted] out to the unit on the afternoon of 1/31/to pick up fans and inspect work areaWhen we arrived no one was there to let us in, we called [redacted] left our contact a messageWe then called our salesman [redacted] to advise him who also called his contact at [redacted] leaving a message as well From day one we were always to communicate with [redacted] not the renterOut of frustration, [redacted] called the renter who told him he is only talking with [redacted] ( We have a recording of that conversation if needed) Since we received this complaint from the renter we reached out again to [redacted] and are coordinating a time convenient for the renter to pick up fans and inspect work area Please let us know if you need any more information Thanks [redacted]
The pre-existing condition was the age and condition of the equipment We have gone over and above our warranty as and have done all we could do to try to satisfy the customer with in reason
This is in response to [redacted] rejection complaint; First I can not answer to all of [redacted] communications via emails and voice mails with [redacted] It is clear that we could work at communicating better with our actual clients .Synergy takes all jobs seriously and always takes air clearances when any abatement of asbestos, mold etcis performedAir samples were taken on 1/31/at the completion of the job(Report shows job site clear) When [redacted] made his original claim with Revdex.com it was also on 1/31/Clearance reports take hours before available Because the filing of the claim was just after the job was complete, [redacted] our salesman had no idea that samples were even done by crewTo make [redacted] happy, he called [redacted] to set a time to send our Supervisor to perform a visual inspection and possible pick up equipmentWhen our supervisor arrive at confirmed timeno one was at the job siteOur Supervisor called our salesman [redacted] who called [redacted] and left a messageThe next day [redacted] called [redacted] asking for clearance which we gave them and they asked if they could move our equipment to a spare area so they could start sheet rockingWe arrived later to pick up our equipment( It is not unusual for contractors to take down our containment's or leave them up for their own use) I can understand [redacted] frustration in this situation, it is difficult when a tenant is not present for all transactions, but I believe in this case Synergy did all procedure correctly and in a timely mannerBecause their were three entities involved I believe caused a lot of the communication frustrations Hope all this makes senseplease let me know if you need any more information Thanks ***
Complaint: [redacted] I am rejecting this response because: The inital responce from the company was quite concerning as it was not a pre existing condition and to insintate such is a total disregard for customer serviceThe problems were noted from the begenning once I arrived home and included text messages and photos to the sales personelThe company came out times to try and resolve the situation every time finding more problems to include one time when they were operating the unit the technicicn and I noted a top electrical cover moving, upon inspection he found it only had ONE screw holding it on They have still not answered my concern about the contract and it was noted by the final technician that the update shouldnt even have been done as it didnt apply to my unit because I already had the energy saver blower assemblyI still havent been assuured the [redacted] wasnt charged for their error either.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Below is a series of emails that I had with [redacted] that demonstrate the following:I happen to arrive at my apt to see [redacted] about to remove equipment and materials left by SynergyWhen I questioned the [redacted] staff to determine if Synergy had been out to perform an inspection of the work they had done [redacted] staff told me they were just following instructions given by the [redacted] officeWhen I called [redacted] office and spoke with *** (referred to as ***l in the initial email) he told me that Synergy told them it was ok for [redacted] staff to remove Synergy's equipment When I insisted that I was told Synergy staff that there would be an inspection the day after the work had been completed [redacted] removed their staff from the job and told me they would call SynergyI received a telephone message from [redacted] stating that Synergy said they could come out an inspectI received an email from [redacted] at [redacted] indicating that they were told by Synergy that it was ok for [redacted] to remove Synergy's equipment Additionally, [redacted] indicated that he was trying to get something in writing from Synergy confirming that Synergy had given the go ahead for [redacted] to remove Synergy's equipment without an inspectionI received a voicemail (which I still have) from [redacted] who indicated that there had been some sort of missing understanding and that he could have someone from Synergy come out to perform molding testing and the results would take one day to come back I called [redacted] back and left a message that I did not engage in a contractual relationship with Synergy and please contact [redacted] to determine what needs to be done to complete the job appropriatelyI then received an email from [redacted] indicating that he was told by [redacted] that I refused to talk with him and that was fine if I wanted to [redacted] to communicated with Synergy(Why these two companies seem to think that because I am the beneficiary of their contract that somehow they have contracted with me for mold removal is beyond my comprehension.)9.I then called [redacted] back and left a message telling him how extremely furious I was that both Synergy and [redacted] were making out to be the angry black man when the only thing I wanted an answer to is why hadn't Snynergy the mold experts been back out to inspect At no point in time did Synergy state to me that there was a problem with entry to the apartmentIn fact the only message from Synergy was that there was some misunderstanding that someone could come out to inspect which by the way NEVER HAPPENEDSynergy NEVER returned to inspect the work [redacted] 's staff came back out and removed Synergy's equipment and materialsPerhaps Synergy can explain why [redacted] in their emails to me state that Snynery never had any plans to return to do an inspection and why Synergy never returned to do an inspection Synergy should keep in mind that as the mold experts and professionals it is their legal obligation to ensure that all work is completed to professional standards and codes If they are unable to complete the job according to professional standards and codes that they are legally obligated to the let the citizen know that that work was not completed according to professional standards and codes and the reason(s) for this so that the citizen can take all necessary action to protect himself Syynergy never returned to inspect the job, allowed and according the [redacted] they were given permission to remove Synergy's equipment which [redacted] did Perhaps there is an explanation from Synergy why they never returned to inspect the job which apparently they are stating they were planning on doing but never did Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Contact Name and Title: [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] Visited the customers site today and resolved the issueWe did miss spots to install (no cost) LED's for this customerHappy we were able to get these installed for customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Evidence was clear the company did replace bulbs but could have avoid the issue if supervisor would have called and sent a tech out to confirm the fixtures and replaced the bulbs
We were contracted by [redacted] to remove mold from said apartment unit on 1/30/We completed the scope of work that [redacted] contracted us forWe also sent our field supervisor [redacted] out to the unit on the afternoon of 1/31/to pick up fans and inspect work areaWhen we arrived no one was there to let us in, we called [redacted] left our contact a messageWe then called our salesman [redacted] to advise him who also called his contact at [redacted] leaving a message as well From day one we were always to communicate with [redacted] not the renterOut of frustration, [redacted] called the renter who told him he is only talking with [redacted] ( We have a recording of that conversation if needed) Since we received this complaint from the renter we reached out again to [redacted] and are coordinating a time convenient for the renter to pick up fans and inspect work area Please let us know if you need any more information Thanks [redacted]
The pre-existing condition was the age and condition of the equipment We have gone over and above our warranty as and have done all we could do to try to satisfy the customer with in reason
This is in response to [redacted] rejection complaint; First I can not answer to all of [redacted] communications via emails and voice mails with [redacted] It is clear that we could work at communicating better with our actual clients .Synergy takes all jobs seriously and always takes air clearances when any abatement of asbestos, mold etcis performedAir samples were taken on 1/31/at the completion of the job(Report shows job site clear) When [redacted] made his original claim with Revdex.com it was also on 1/31/Clearance reports take hours before available Because the filing of the claim was just after the job was complete, [redacted] our salesman had no idea that samples were even done by crewTo make [redacted] happy, he called [redacted] to set a time to send our Supervisor to perform a visual inspection and possible pick up equipmentWhen our supervisor arrive at confirmed timeno one was at the job siteOur Supervisor called our salesman [redacted] who called [redacted] and left a messageThe next day [redacted] called [redacted] asking for clearance which we gave them and they asked if they could move our equipment to a spare area so they could start sheet rockingWe arrived later to pick up our equipment( It is not unusual for contractors to take down our containment's or leave them up for their own use) I can understand [redacted] frustration in this situation, it is difficult when a tenant is not present for all transactions, but I believe in this case Synergy did all procedure correctly and in a timely mannerBecause their were three entities involved I believe caused a lot of the communication frustrations Hope all this makes senseplease let me know if you need any more information Thanks ***
Complaint: [redacted] I am rejecting this response because: The inital responce from the company was quite concerning as it was not a pre existing condition and to insintate such is a total disregard for customer serviceThe problems were noted from the begenning once I arrived home and included text messages and photos to the sales personelThe company came out times to try and resolve the situation every time finding more problems to include one time when they were operating the unit the technicicn and I noted a top electrical cover moving, upon inspection he found it only had ONE screw holding it on They have still not answered my concern about the contract and it was noted by the final technician that the update shouldnt even have been done as it didnt apply to my unit because I already had the energy saver blower assemblyI still havent been assuured the [redacted] wasnt charged for their error either.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Below is a series of emails that I had with [redacted] that demonstrate the following:I happen to arrive at my apt to see [redacted] about to remove equipment and materials left by SynergyWhen I questioned the [redacted] staff to determine if Synergy had been out to perform an inspection of the work they had done [redacted] staff told me they were just following instructions given by the [redacted] officeWhen I called [redacted] office and spoke with *** (referred to as ***l in the initial email) he told me that Synergy told them it was ok for [redacted] staff to remove Synergy's equipment When I insisted that I was told Synergy staff that there would be an inspection the day after the work had been completed [redacted] removed their staff from the job and told me they would call SynergyI received a telephone message from [redacted] stating that Synergy said they could come out an inspectI received an email from [redacted] at [redacted] indicating that they were told by Synergy that it was ok for [redacted] to remove Synergy's equipment Additionally, [redacted] indicated that he was trying to get something in writing from Synergy confirming that Synergy had given the go ahead for [redacted] to remove Synergy's equipment without an inspectionI received a voicemail (which I still have) from [redacted] who indicated that there had been some sort of missing understanding and that he could have someone from Synergy come out to perform molding testing and the results would take one day to come back I called [redacted] back and left a message that I did not engage in a contractual relationship with Synergy and please contact [redacted] to determine what needs to be done to complete the job appropriatelyI then received an email from [redacted] indicating that he was told by [redacted] that I refused to talk with him and that was fine if I wanted to [redacted] to communicated with Synergy(Why these two companies seem to think that because I am the beneficiary of their contract that somehow they have contracted with me for mold removal is beyond my comprehension.)9.I then called [redacted] back and left a message telling him how extremely furious I was that both Synergy and [redacted] were making out to be the angry black man when the only thing I wanted an answer to is why hadn't Snynergy the mold experts been back out to inspect At no point in time did Synergy state to me that there was a problem with entry to the apartmentIn fact the only message from Synergy was that there was some misunderstanding that someone could come out to inspect which by the way NEVER HAPPENEDSynergy NEVER returned to inspect the work [redacted] 's staff came back out and removed Synergy's equipment and materialsPerhaps Synergy can explain why [redacted] in their emails to me state that Snynery never had any plans to return to do an inspection and why Synergy never returned to do an inspection Synergy should keep in mind that as the mold experts and professionals it is their legal obligation to ensure that all work is completed to professional standards and codes If they are unable to complete the job according to professional standards and codes that they are legally obligated to the let the citizen know that that work was not completed according to professional standards and codes and the reason(s) for this so that the citizen can take all necessary action to protect himself Syynergy never returned to inspect the job, allowed and according the [redacted] they were given permission to remove Synergy's equipment which [redacted] did Perhaps there is an explanation from Synergy why they never returned to inspect the job which apparently they are stating they were planning on doing but never did Sincerely, [redacted]