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Tower Phones

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Tower Phones Reviews (1)

Review: I attempted to return a charger, unused, still in box within 30 days of purchasing. I was told that no refunds are issued. I was showed a no refund policy that was displayed on the counter, it read, "all sales of prepaid airtime are final and non-refundable. no refunds will be issued on funds that are loaded onto an incorrectly provided mobile number". There was nothing stated for merchandise purchased. I was offered an exchange of item, but was told there was nothing available.Desired Settlement: I would like a refund of the item. I do have receipt.

Business

Response:

Dear [redacted],

Our recepits specifically state all sales are final. This means not 30 day return. This cunsumer must understand that what is on a receipt is there for a reason, and if any questions arise ask regarding our policy. This being stated I do not plan to spend any further time on a $10.55 ticket. If this consumer will contact our office at [redacted] and make specific arrangements to meet our manager, and return the merchandise in its original box and wrappings unopening, with the original receipt, we will refund the purchase price.

Thank you,

VP Sales

Business

Response:

Dear [redacted],

Our recepits specifically state all sales are final. This means not 30 day return. This cunsumer must understand that what is on a receipt is there for a reason, and if any questions arise ask regarding our policy. This being stated I do not plan to spend any further time on a $10.55 ticket. If this consumer will contact our office at [redacted] and make specific arrangements to meet our manager, and return the merchandise in its original box and wrappings unopening, with the original receipt, we will refund the purchase price.

Thank you,

VP Sales

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Description: Cellular Telephone Service & Supplies

Address: 822 Cherry Avenue, Charlottesville, Virginia, United States, 22903

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