Tower Tax Multiservices Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Allthough resolved I do not agree to what was written about me and my fiance we did not go harrassing luisa or her customersWe talked only with her and left when doneAs a customer we went questioning what we paid for and why were not getting answers from her If we were given proper information to her procedures and what we would like done with our money this conflict could have all been avoided I aswell have a bank account of my own , as a first time taxpayer I should have been told my choices to as what I would like done and I would have given her my bank account instead of my checks being wired through a different accountI thank you for your services for helping me and my fiance what was owed to us
Sincerely,
*** ***

This is [redacted], I received the complain through mail and now I am going to respond to it. The Complainant fiance wasn't present when the Tax Payer went to my office to fill out his taxes, I asked...

him many question regarding his taxes and also if he wanted his check to be received in my office electronically or through mail. Also when I finish filing his taxes I asked him if their were any more question and if everything was clear. He told me everything was clear to him. He also told me he wanted to receive his checks through the bank electronically in my office, and he signed all papers as directed and was content with my services. Also in regards to the copies I never give my customers the copy of their taxes that same day I file it because I review everything and I have to make sure everything is right and also there are no errors.That day he never asked for his copies, I also told him I was going to give him the copies with the first check. He agreed. The next day [redacted] and his fiance came to my office insulting me and disrespecting me & telling my customers I was a fraud because the bank was charging for the check as what the bank always does with everyone who wants to receive their checks quickly. I gave them the copies that day. Obviously I didn't know they were recording me and were asking me why didn't I tell them the bank was going to charge him. To me it was common sense that they would of known that the bank would charge him because that check arrives much quicker and the bank wouldn't do that for free. I know It was my fault in that case that I didn't explain to the Tax Payer more thoroughly that the bank was going to charge them a amount and take it from his check. I even called the bank that day after they left to cancel that transaction electronically, But the bank simply told me I couldn't cancel that transaction because everything was already processe d to the IRS. When the check arrived as the amount it was suppose to arrive, the BANK just discounted the amounts $13.95 & $32.95. I have 11 years being a Certified Tax Preparer and in all those years I haven't been insulted or ridiculed by anyone who has filed there taxes with me. I also make around 300 taxes yearly and this has been my first complaint. I know I made a mistake in not telling [redacted] that the bank was going to charge him, but it's clear the bank was going to do that free of charge. Im no fraud and I stand by my work ethnic. I don't want to be insulated by [redacted] and his family members anymore, I would be willing to pay $279 to them to resolve this issue but not what the bank willing took from his check. That Is how I respond to the complaint made in regards to me and my Office.

Review: This is me & my fiances first time filing taxes & we believe because of that we were taken advantage of.I was foolish for not asking any further questions of how the process will be done and procedures to it. Blindly I signed the paper stating no third party can look into our returns & that the money will be in her account & not my own. she failed to give me a copy of my return on the spot and stated I would only be getting one after the check came in.I was charged 60$ for her services with nothing else said. My fiances family told me that did not sound right to go back and get our copys,as we went I looked through and saw that paper that I did not realize I signed stating what we had done. She did not want to give me a copy but after explaining that we are supposed to get one back she made us a copy & also stated that now we were being charged a 200$ fee for it going into her account. As I asked her why this is being done she sated "sorry for not telling you" but later on in the conversation stated she knew what she had done!(we have the whole conversation recorded).I had recieved a call to come pick up our checks but the amount was wrong according to irs & our refund papers so I did not sign or except it until contacting irs to see what should be done.Irs can no longer help because money wasnt taken now it was between myself & her.Me and my fiance went back to see why it was less we were charged 279$ for her services 13.95$ to the transmitter & 32.95$ to the bank,on the paper the amount previously paid said 0$ when in fact we paid her the 60$ upfront just as she had charged us.When asking why is all this money being taken from us when she has been paid already & why charge 60$,she was tryed to give it back to us with no explanition just for us to sign. we refused to sign because we disagreed to what she was doing to us, we called the cops & she was asked why as well she stated it was for the papers & that she was giving us back the 60$. After that we told her to keep & contact Revdex.com & court.Desired Settlement: we would like the 279$ Fee were charged extra without being told,13.95$ to this transmitter & 32.95$ from the bank , all the money we were never told to pay besides the 60$ we were charged for her services. in total 325.90 .

Business

Response:

This is [redacted], I received the complain through mail and now I am going to respond to it. The Complainant fiance wasn't present when the Tax Payer went to my office to fill out his taxes, I asked him many question regarding his taxes and also if he wanted his check to be received in my office electronically or through mail. Also when I finish filing his taxes I asked him if their were any more question and if everything was clear. He told me everything was clear to him. He also told me he wanted to receive his checks through the bank electronically in my office, and he signed all papers as directed and was content with my services. Also in regards to the copies I never give my customers the copy of their taxes that same day I file it because I review everything and I have to make sure everything is right and also there are no errors.That day he never asked for his copies, I also told him I was going to give him the copies with the first check. He agreed. The next day [redacted] and his fiance came to my office insulting me and disrespecting me & telling my customers I was a fraud because the bank was charging for the check as what the bank always does with everyone who wants to receive their checks quickly. I gave them the copies that day. Obviously I didn't know they were recording me and were asking me why didn't I tell them the bank was going to charge him. To me it was common sense that they would of known that the bank would charge him because that check arrives much quicker and the bank wouldn't do that for free. I know It was my fault in that case that I didn't explain to the Tax Payer more thoroughly that the bank was going to charge them a amount and take it from his check. I even called the bank that day after they left to cancel that transaction electronically, But the bank simply told me I couldn't cancel that transaction because everything was already processe d to the IRS. When the check arrived as the amount it was suppose to arrive, the BANK just discounted the amounts $13.95 & $32.95. I have 11 years being a Certified Tax Preparer and in all those years I haven't been insulted or ridiculed by anyone who has filed there taxes with me. I also make around 300 taxes yearly and this has been my first complaint. I know I made a mistake in not telling [redacted] that the bank was going to charge him, but it's clear the bank was going to do that free of charge. Im no fraud and I stand by my work ethnic. I don't want to be insulated by [redacted] and his family members anymore, I would be willing to pay $279 to them to resolve this issue but not what the bank willing took from his check. That Is how I respond to the complaint made in regards to me and my Office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Allthough resolved I do not agree to what was written about me and my fiance we did not go harrassing luisa or her customers. We talked only with her and left when done. As a customer we went questioning what we paid for and why were not getting answers from her . If we were given proper information to her procedures and what we would like done with our money this conflict could have all been avoided. I aswell have a bank account of my own , as a first time taxpayer I should have been told my choices to as what I would like done and I would have given her my bank account instead of my checks being wired through a different account. I thank you for your services for helping me and my fiance what was owed to us.

Sincerely,