Tower Tax Multiservices

This is [redacted] , I received the complain through mail and now I am going to respond to itThe Complainant fiance wasn't present when the Tax Payer went to my office to fill out his taxes, I asked him many question regarding his taxes and also if he wanted his check to be received in my office electronically or through mailAlso when I finish filing his taxes I asked him if their were any more question and if everything was clearHe told me everything was clear to himHe also told me he wanted to receive his checks through the bank electronically in my office, and he signed all papers as directed and was content with my servicesAlso in regards to the copies I never give my customers the copy of their taxes that same day I file it because I review everything and I have to make sure everything is right and also there are no errors.That day he never asked for his copies, I also told him I was going to give him the copies with the first checkHe agreedThe next day [redacted] and his fiance came to my office insulting me and disrespecting me & telling my customers I was a fraud because the bank was charging for the check as what the bank always does with everyone who wants to receive their checks quicklyI gave them the copies that dayObviously I didn't know they were recording me and were asking me why didn't I tell them the bank was going to charge himTo me it was common sense that they would of known that the bank would charge him because that check arrives much quicker and the bank wouldn't do that for freeI know It was my fault in that case that I didn't explain to the Tax Payer more thoroughly that the bank was going to charge them a amount and take it from his checkI even called the bank that day after they left to cancel that transaction electronically, But the bank simply told me I couldn't cancel that transaction because everything was already processe d to the IRSWhen the check arrived as the amount it was suppose to arrive, the BANK just discounted the amounts $& $I have years being a Certified Tax Preparer and in all those years I haven't been insulted or ridiculed by anyone who has filed there taxes with meI also make around taxes yearly and this has been my first complaintI know I made a mistake in not telling [redacted] that the bank was going to charge him, but it's clear the bank was going to do that free of chargeIm no fraud and I stand by my work ethnicI don't want to be insulated by [redacted] and his family members anymore, I would be willing to pay $to them to resolve this issue but not what the bank willing took from his checkThat Is how I respond to the complaint made in regards to me and my Office