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TOWN AND COUNTRY CAR WASH

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TOWN AND COUNTRY CAR WASH Reviews (1)

I used this car wash this past Sunday (7/13/2014). I had drove to Apple Valley on Saturday to meet a dog that I was thinking about rescuing/adopting and took my Husky with me so they could meet too. Unfortunately, my Husky got car sick and threw up a bit. It was only dry dog food so it wasn't terrible and I figured I would get the car washed and they could take care of my little problem. When I got there the guy taking my "order" started trying to up-sell me right away and offered me all sort of services but I told him there was no need and that I would gladly pay for the most expensive wash so they could also clean the dog vomit. He said that wouldn't work but that for $10.00 more than the cost of the wash that they would take care of it. I agreed and paid $30.00 for a premium wash and the extra $10.00. I left the car for 2 hours and came back.

1. Exterior: The job they did on the exterior of the vehicle was 'ok' but certainly not worth what I paid. Had this been the only issue I simply would have never used this car wash again. It could have been better if some bird poop had been cleaned off my paint but it was obvious that they didn't try very hard.

2. Carpet/Upholstry: This was the real issue. The interior wasn't cleaned at all save for the dog vomit and they didn't do a good job of that either. I'm assuming the poor sap that they chose to clean the vomit wasn't happy about it an rushed everything else. I should point out that by Sunday the vomit was completely dry and that I personally cleaned most of it the day before. The only thing they needed to do was finish scrubbing a bit with some cleaner and vacuuming the parts that flaked off. What they did do was take a rag, doused it in armor all, and then passed it over SOME of the surfaces of the interior of my car. I had a bit of dirt and dog hair in the cup holder which was not removed and instead was now 'wet' with armor all. The doors had some armor all on them but it was unevenly applied with some areas receiving no application AT ALL.Then there was the vacuuming: they only vacuumed the carpets in the front - that means that the seats in the front and rear were not taken care of and neither was the carpet behind the front seats.

At this point I asked to talk to the manager ([redacted]) and he came and looked at my car and said that he was sorry, agreed that they didn't do a good job, and said that they would make up for it. No, they wouldn't give me my money back but I could come back some other time and get the same wash for free. I was furious and didn't want to deal with it so I left after letting him sign my receipt.

3. Damage: the next day as I got in my car to drive to work I noticed that there was a scratch on my center console and it was about 4-5 inches long. I started looking around and found another scratch, this one a bit smaller, on the opposite side. It appears to me that whoever was working on my car had keys hanging out of their pocket and that as they reached over to clean the dashboard they leaned on the keys and caused them to scratch the plastic of the center console. As you can imagine I was pretty furious and when I got to my office the first thing I did was call and asked to speak with the owner. I was put on the phone with [redacted], the manager, and asked him to have the owner call me. He said he would pass the message along but I still haven't heard back. Today is Wednesday and I haven't received a call. I called again a few minutes ago and was told that neither the manager or [redacted] were available so I left my number again and advised them that I would be posting several bad reviews until they got back to me.

I sure hope they care more about their reputation than they do about providing good service.

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Description: Auto Detailing, Car Wash & Polish

Address: 2747 E Chapman Ave, Orange, California, United States, 92869-3233

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www.townandcountryhandcarwash.com

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