[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted], Please accept our sincere apologies for the inconvenience you may have experienced in respect to the ongoing delivery setbacks with your refrigerator. At Town Appliance, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our...
own—expectations. Upon thorough review of the situation, we narrowed the cause to damaged merchandise which may have came from the manufacturer or happened during shipment.Please note that for obvious reasons we do not unbox and inspect new appliances prior to delivery. If damage is noted at the time of delivery it can be refused and we come back the next available day with a new unit. As of now you are scheduled for delivery today 6/3/16. We deeply value your relationship with Town Appliance and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at any time by calling [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Mr. [redacted], Please accept our sincere apologies for the inconvenience you may have experienced in respect to the ongoing delivery setbacks with your refrigerator. At Town Appliance, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our...
own—expectations. Upon thorough review of the situation, we narrowed the cause to damaged merchandise which may have came from the manufacturer or happened during shipment.Please note that for obvious reasons we do not unbox and inspect new appliances prior to delivery. If damage is noted at the time of delivery it can be refused and we come back the next available day with a new unit. As of now you are scheduled for delivery today 6/3/16. We deeply value your relationship with Town Appliance and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at any time by calling [redacted]