Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the entire work order is a computer print out. 2 pages worth of information that spell out all the work that was done. NO WHERE on this print out does it state that my car ran rough or that it had a low fuel light on. I was only shown this AFTER I returned to Toyota, It is a hand scribbled note on the bottom of a page that could have written at any time by any person. Second, I have been driving this car for 6 or 7 years and I know when the gas light is about to come on. I had at least 50 more mile to go before that was going to occur. I had just dropped my wife off at the movie theater and mentioned to her, " We will need to get gas before we head home" I was well aware of the gas situation. The car was running perfect. Third, Mr. [redacted] obviously didn't read my complaint very well. I had [redacted] Auto clean my throttle body out. They did NOT reset my computer. Toyota already did that, witch is why my car started to idle poorly. The computer had been compensating for the long, slow build up of dirt. When Toyota reset the computer, as per the recall, then the car started to run bad. The computer was no longer attempting to compensate for a dirty throttle body. Over a period of time the computer would have figured it out and gone back to it's previous setting. I'm not saying it's ok to have a dirty throttle body, but this is what happened and this is how it happened. Fourth, why on earth would I take my car back to people who are clearly lying to me? They will NEVER work on my car again!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Mr. M[redacted] I would like to remind you of your opening statement. You said "Toyota of Poway's goal is to make every customer happy whenever we are faced with a situation where the customer is not happy, WITHOUT EXCEPTION, we will go above and beyond to resolve the issue to the satisfaction of the customer" Those are your words. I do not feel you even came close to achieving your goal. I do not feel that anything better is going to be offered to me, as you ended you last statement with "[redacted], as far as Toyota of Poway is concerned, this case is closed" Thank you for the $10 gas card. I can arrange to have it picked up or you can mail it.
Regards,
[redacted]
Dear Customer, We have been trying to reach you for some time now and would like to speak to you in regards to the issues please contact us.[redacted] owner [redacted] customer relations mgr858-486-2900
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com, In speaking with our service manager [redacted] he has informed me that we have been in contact with Toyota corporation and they have mailed out a check this week.Thank you, [redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear When we brought the car in for the alignment to be fixed there was no damage. After the alignment was fixed we noticed the damage, it was a scratch and dent. When we brought the car back for the first attempt of fixing it, their so called dent guy pulled the dent out and put a glob of paint on the scratch. When the service writer presented it to me I looked at it and said you can still feel the damage. The service writer JD said its the best you are going to get. When I brought it home my husband looked at it and said this is not acceptable and even saw under the wheel well where they pulled the dent out was all messed up and they didn't even replace the panel that's supposed to cover it. we left messages and waited a week before sending email that we would complain and then we got a call back to try again. On the second attempt we went to speak the GM of sales. My husband showed him a he damage and said we wanted the car back to new since we bought it new and brought it back new and they damaged it. Bernard the manager said he understood and came back from body shop saying it would take three days to repair. I had to ask for a rental since my husband and I share this one car and he stated he guessed so- we can provide a rental. When we delivered the car almost a week later to have them fix it we just wanted it to be new or look new again. When we picked up the car from being repaired you can see the swirl marks that all this new shop did was buff the paint glob and replaced the panel in the wheel well where the dent was pounded out. To have a fender on a brand new car that has swirl marks from being buffed out isn't how we wanted to see our brand new car. We didn't even get to be the ones that damaged the car it was the dealership. When my husband showed him the swirl marks again he said it's the best you are going to get. My husband so mad I told him to leave and he did say they would hear from us. Why is this the best a paying customer would get?? When my husband was showing the manager the swirls he said it wasn't his department that damaged the car. Why would that matter?? It was that dealership that damaged the car! All we want is the car to be back to new but now we have a poor repair on a less than one month old car. We only went to that dealer because of a referral- I was trying to leave before we got into finance because I had a better deal in mission valley- they kept butting in and pressuring us to come in and so we said what the hell we are here and it's the car we want does it really matter if mission valley will beat them by $200 or so- so we stayed in Poway. I wish we wouldn't have now. I wish we would have left and went to mission valley where the car would have been a little less the floor mats were included and I bet the alignment wouldn't have been off and we wouldn't have had to go through this ridiculousness! If this was their car and a dealer damaged it- I bet they would want the car to be back to new again!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the entire work order is a computer print out. 2 pages worth of information that spell out all the work that was done. NO WHERE on this print out does it state that my car ran rough or that it had a low fuel light on. I was only shown this AFTER I returned to Toyota, It is a hand scribbled note on the bottom of a page that could have written at any time by any person. Second, I have been driving this car for 6 or 7 years and I know when the gas light is about to come on. I had at least 50 more mile to go before that was going to occur. I had just dropped my wife off at the movie theater and mentioned to her, " We will need to get gas before we head home" I was well aware of the gas situation. The car was running perfect. Third, Mr. [redacted] obviously didn't read my complaint very well. I had [redacted] Auto clean my throttle body out. They did NOT reset my computer. Toyota already did that, witch is why my car started to idle poorly. The computer had been compensating for the long, slow build up of dirt. When Toyota reset the computer, as per the recall, then the car started to run bad. The computer was no longer attempting to compensate for a dirty throttle body. Over a period of time the computer would have figured it out and gone back to it's previous setting. I'm not saying it's ok to have a dirty throttle body, but this is what happened and this is how it happened. Fourth, why on earth would I take my car back to people who are clearly lying to me? They will NEVER work on my car again!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Mr. M[redacted] I would like to remind you of your opening statement. You said "Toyota of Poway's goal is to make every customer happy whenever we are faced with a situation where the customer is not happy, WITHOUT EXCEPTION, we will go above and beyond to resolve the issue to the satisfaction of the customer" Those are your words. I do not feel you even came close to achieving your goal. I do not feel that anything better is going to be offered to me, as you ended you last statement with "[redacted], as far as Toyota of Poway is concerned, this case is closed" Thank you for the $10 gas card. I can arrange to have it picked up or you can mail it.
Regards,
[redacted]
Dear Customer, We have been trying to reach you for some time now and would like to speak to you in regards to the issues please contact us.[redacted] owner [redacted] customer relations mgr858-486-2900
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Revdex.com, In speaking with our service manager [redacted] he has informed me that we have been in contact with Toyota corporation and they have mailed out a check this week.Thank you, [redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear When we brought the car in for the alignment to be fixed there was no damage. After the alignment was fixed we noticed the damage, it was a scratch and dent. When we brought the car back for the first attempt of fixing it, their so called dent guy pulled the dent out and put a glob of paint on the scratch. When the service writer presented it to me I looked at it and said you can still feel the damage. The service writer JD said its the best you are going to get. When I brought it home my husband looked at it and said this is not acceptable and even saw under the wheel well where they pulled the dent out was all messed up and they didn't even replace the panel that's supposed to cover it. we left messages and waited a week before sending email that we would complain and then we got a call back to try again. On the second attempt we went to speak the GM of sales. My husband showed him a he damage and said we wanted the car back to new since we bought it new and brought it back new and they damaged it. Bernard the manager said he understood and came back from body shop saying it would take three days to repair. I had to ask for a rental since my husband and I share this one car and he stated he guessed so- we can provide a rental. When we delivered the car almost a week later to have them fix it we just wanted it to be new or look new again. When we picked up the car from being repaired you can see the swirl marks that all this new shop did was buff the paint glob and replaced the panel in the wheel well where the dent was pounded out. To have a fender on a brand new car that has swirl marks from being buffed out isn't how we wanted to see our brand new car. We didn't even get to be the ones that damaged the car it was the dealership. When my husband showed him the swirl marks again he said it's the best you are going to get. My husband so mad I told him to leave and he did say they would hear from us. Why is this the best a paying customer would get?? When my husband was showing the manager the swirls he said it wasn't his department that damaged the car. Why would that matter?? It was that dealership that damaged the car! All we want is the car to be back to new but now we have a poor repair on a less than one month old car. We only went to that dealer because of a referral- I was trying to leave before we got into finance because I had a better deal in mission valley- they kept butting in and pressuring us to come in and so we said what the hell we are here and it's the car we want does it really matter if mission valley will beat them by $200 or so- so we stayed in Poway. I wish we wouldn't have now. I wish we would have left and went to mission valley where the car would have been a little less the floor mats were included and I bet the alignment wouldn't have been off and we wouldn't have had to go through this ridiculousness! If this was their car and a dealer damaged it- I bet they would want the car to be back to new again!
Regards,
[redacted]