Town & Country Advertising

We are deeply sorry for the contact after the request and what we thought was identified in our database The attachment should satisfy the customer to insure no future contact The problem was identified only after this second complaint through the Revdex.com that there was a duplication of one of the records that wasn't marked Our database has well over 600,phone numbers with around 250,business listings and can be difficult to search these numbers as there are several fields a phone number can exist We truly do not want to call anyone who wishes to be off our call list It isn't productive for us or the customer to waste their time or ours This second complaint was the first written form of numbers we received from the customer to help us identify all records containing these numbers It was expressed on the phone with one of our owners to figure it out prior to the last complaint On that direction we did our best Obviously that didn't work This complaint did help us, as it gave us detail to research and finally flush out anything with those numbers Again it isn't in our best interest to upset the communities that we help promote I truly believe we have this straightened out and I'm confident it won't happen again Deepest regrets, [redacted] ###-###-####

Responds to Complant ID#***
Town & Country Advertising takes special regard in requests Customers make to be removed from our calling lists
We can't see records that result in the same phone number for multiple businesses as our database delivers the information
In and alphabetical
list These lists can be quite large for a given area like Midland, Tx
We are truly sorry for the unpleasant experience that *** *** had with *** who was only calling each
Business in our database for the Midland area to offer them an opportunity to place an adWe want *** to know
It was done innocently The broad distance between records in our system is difficult to Identify duplicate phone numbers
I don't know to many people who can remember a phone number to days apart when they dial - numbers a day
*** *** is listed in our database along with other records related to the same phone number On July 10th
there was a request to remove *** *** from the list and was done accordingly for that one record
On July 15th *** *** *** was requested to be removed and that too was removed On August 4th a record under
the full name of *** *** *** was called resulting in the 3rd record that was unknown to us being
the same contact We do clean the database when it is obvious or informed by a customer such as this
Once a record ( meaning a single business, not a phone number) is marked Do Not Call, no sales person can see that
one record for any future calls It's not common to have one phone number associated to businesses
The attempt to offer *** ***, *** *** ***., the opportunity to advertise in the *** *** ***
to promote the *** *** was nothing more than the offers made in the past for the *** *** *** in which both
companies participated on Our contact is *** *** *** was attempting to speak to *** to present him with the opportunity for three separate records, never realizing they were the same through the week time line
All records that contain the phone # ###-###-#### have been identified on 8/4/and marked Do Not Call as
requested yesterday 8/4/ It would be helpful to have any alternate phone numbers related to these companies
to avoid possible contact again in the future
*** ***
GM
Town & Country Advertising
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Town and Country did not remove our PHONE number, per their response. They listed our fax number (###-###-####), which is new and was never even provided to them, and while we appreciate Town and Country ceasing calls to our fax line, we want them to stop calling us via phone
Our phone number that was provided multiple times to multiple Town and Country employees, along with all business names listed is ###-###-####. That is the phone number they need to ender in their Do Not Call system. Nowhere in their correspondence/response do they acknowledge that information
This complaint is the result of multiple harassing calls for advertising money going back to February of this year when we began declining offers from Town and Country and advising them to stop calling us. I find it very disrespectful for the responder to try and give information about this being a recent issue over a short amount of time. Also, we are a management company. Our administrative office handles the finances for multiple companies that *** *** owns or is president or other officer of. Just because the responder from Town and Country is not aware of business structures, that is not and excuse for our office to continue to be victims of Town and Country's harassment
I also understand that *** *** is the contact listed for Town and Country. He IS the person not only declining the persistent sales call from Town and Country, but also the person requesting that they cease contact with our office immediately, all of this just takes place through me, his Executive Assistant. Being that was not done, he is the person that requested I submit this complaint through the Revdex.com on Town and Country. If he needs to verify or acknowledge this information as Town and Country's contact, please do not hesitate to let me know
Please have Town and Country again update the correct information so that we (and all of our companies) do not ever have to deal with this terrible company again
Regards,
*** ***

We are deeply sorry for the contact after the request and what we thought was identified in our database.  The attachment should satisfy the customer to insure no future contact.  The problem was identified only after this second complaint through the Revdex.com that there was a duplication of one of the records that wasn't marked.  Our database has well over 600,000 phone numbers with around 250,000 business listings and can be difficult to search these numbers as there are several fields a phone number can exist.
We truly do not want to call anyone who wishes to be off our call list.  It isn't productive for us or the customer to waste their time or ours. 
This second complaint was the first written form of numbers we received from the customer to help us identify all records containing these numbers.  It was expressed on the phone with one of our owners to figure it out prior to the last complaint.  On that direction we did our best.  Obviously that didn't work.
This complaint did help us, as it gave us detail to research and finally flush out anything with those numbers.
Again it isn't in our best interest to upset the communities that we help promote.  I truly believe we have this straightened out and I'm confident it won't happen again.
Deepest regrets,
[redacted]
###-###-####

We have received your complain submitted to the Revdex.com.  We take great pride in customer service and any issue that can arise from our...

services we provide to our publishers. 
To help better understand our business practice I will explain the procedure in which we operate.
 
We do work with the newspaper. The paper does submit an insertion order for us to sell and produce a page for their paper.  The Paper does receive a potion of the proceeds.  If you want to pay them direct that is totally acceptable.  I do respect your concern and understand your position.
 
Our sales rep’s say we are calling for the [redacted], not from. 
Once a customer / business agrees to be part of a promotion we do send out a confirmation of sale.  It does resemble an invoice but it is missing two key elements.
1.     It doesn’t have a due date.
2.     It doesn’t include the word(s) invoice or statement.
This is done simply to confirm the sale as a reminder that it will be taking place.
Only after the print date do we send out an invoice that then includes terms (30 days from promotion date.)  In this case it would be 30 days from Dec. 25st 2013.
It also includes on both confirmation and invoice a toll free number for contacting us of issues or payment questions.
 
The confirmation goes out to complete full disclosure as it is from Arizona and we are not the newspaper.  This gives plenty of time for someone to cancel the ad or question anything that was discussed with the buyer and the sales rep.  In your case the confirmation was sent out on Dec. 10th 2013 9 days before publication (Dec. 19th 2013).
 
For the case regarding the tear sheet, we rely on the newspaper to provide the tear sheets to us so we can send them out 10 – 15 days after it publishes.  If you didn’t receive it than I agree with you to hold payment until proof the ad did run.
 
I will send you out a tear sheet certified to insure you received it.
 
I hope this satisfies your concerns and need for the resolve of this issue.
 
 
Thanks,[redacted]GM
Town & Country Advertising

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Town and Country did not remove our PHONE number, per their response.  They listed our fax number (###-###-####), which is new and was never even provided to them, and while we appreciate Town and Country ceasing calls to our fax line, we want them to stop calling us via phone.

Our phone number that was provided multiple times to multiple Town and Country employees, along with all 3 business names listed is ###-###-####.  That is the phone number they need to ender in their Do Not Call system.  Nowhere in their correspondence/response do they acknowledge that information.

This complaint is the result of multiple harassing calls for advertising money going back to February of this year when we began declining offers from Town and Country and advising them to stop calling us.  I find it very disrespectful for the responder to try and give false information about this being a recent issue over a short amount of time.  Also, we are a management company.  Our administrative office handles the finances for multiple companies that [redacted] owns or is president or other officer of.  Just because the responder from Town and Country is not aware of business structures, that is not and excuse for our office to continue to be victims of Town and Country's harassment.

I also understand that [redacted] is the contact listed for Town and Country.  He IS the person not only declining the persistent sales call from Town and Country, but also the person requesting that they cease contact with our office immediately, all of this just takes place through me, his Executive Assistant.  Being that was not done, he is the person that requested I submit this complaint through the Revdex.com on Town and Country.  If he needs to verify or acknowledge this information as Town and Country's contact, please do not hesitate to let me know.

Please have Town and Country again update the correct information so that we (and all of our companies) do not ever have to deal with this terrible company again.

Regards,

We are deeply sorry for the contact after the request and what we thought was identified in our database.  The attachment should satisfy the customer to insure no future contact.  The problem was identified only after this second complaint through the Revdex.com that there was a duplication of one of the records that wasn't marked.  Our database has well over 600,000 phone numbers with around 250,000 business listings and can be difficult to search these numbers as there are several fields a phone number can exist.

We truly do not want to call anyone who wishes to be off our call list.  It isn't productive for us or the customer to waste their time or ours. 

This second complaint was the first written form of numbers we received from the customer to help us identify all records containing these numbers.  It was expressed on the phone with one of our owners to figure it out prior to the last complaint.  On that direction we did our best.  Obviously that didn't work.

This complaint did help us, as it gave us detail to research and finally flush out anything with those numbers.

Again it isn't in our best interest to upset the communities that we help promote.  I truly believe we have this straightened out and I'm confident it won't happen again.

Deepest regrets,

###-###-####

We are deeply sorry for the contact after the request and what we thought was identified in our database.  The attachment should satisfy the customer to insure no future contact.  The problem was identified only after this second complaint through the Revdex.com that there was a duplication of one of the records that wasn't marked.  Our database has well over 600,000 phone numbers with around 250,000 business listings and can be difficult to search these numbers as there are several fields a phone number can exist.

We truly do not want to call anyone who wishes to be off our call list.  It isn't productive for us or the customer to waste their time or ours. 

This second complaint was the first written form of numbers we received from the customer to help us identify all records containing these numbers.  It was expressed on the phone with one of our owners to figure it out prior to the last complaint.  On that direction we did our best.  Obviously that didn't work.

This complaint did help us, as it gave us detail to research and finally flush out anything with those numbers.

Again it isn't in our best interest to upset the communities that we help promote.  I truly believe we have this straightened out and I'm confident it won't happen again.

Deepest regrets,

###-###-####

We have received your complain submitted to the Revdex.com.  We take great pride in customer service and any issue that can arise from our...

services we provide to our publishers. 
To help better understand our business practice I will explain the procedure in which we operate.
 
We do work with the newspaper. The paper does submit an insertion order for us to sell and produce a page for their paper.  The Paper does receive a potion of the proceeds.  If you want to pay them direct that is totally acceptable.  I do respect your concern and understand your position.
 
Our sales rep’s say we are calling for the [redacted], not from. 
Once a customer / business agrees to be part of a promotion we do send out a confirmation of sale.  It does resemble an invoice but it is missing two key elements.
1.     It doesn’t have a due date.
2.     It doesn’t include the word(s) invoice or statement.
This is done simply to confirm the sale as a reminder that it will be taking place.
Only after the print date do we send out an invoice that then includes terms (30 days from promotion date.)  In this case it would be 30 days from Dec. 25st 2013.
It also includes on both confirmation and invoice a toll free number for contacting us of issues or payment questions.
 
The confirmation goes out to complete full disclosure as it is from Arizona and we are not the newspaper.  This gives plenty of time for someone to cancel the ad or question anything that was discussed with the buyer and the sales rep.  In your case the confirmation was sent out on Dec. 10th 2013 9 days before publication (Dec. 19th 2013).
 
For the case regarding the tear sheet, we rely on the newspaper to provide the tear sheets to us so we can send them out 10 – 15 days after it publishes.  If you didn’t receive it than I agree with you to hold payment until proof the ad did run.
 
I will send you out a tear sheet certified to insure you received it.
 
I hope this satisfies your concerns and need for the resolve of this issue.
 
 
Thanks,[redacted]GM
Town & Country Advertising

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Town and Country did not remove our PHONE number, per their response.  They listed our fax number (###-###-####), which is new and was never even provided to them, and while we appreciate Town and Country ceasing calls to our fax line, we want them to stop calling us via phone.

Our phone number that was provided multiple times to multiple Town and Country employees, along with all 3 business names listed is ###-###-####.  That is the phone number they need to ender in their Do Not Call system.  Nowhere in their correspondence/response do they acknowledge that information.

This complaint is the result of multiple harassing calls for advertising money going back to February of this year when we began declining offers from Town and Country and advising them to stop calling us.  I find it very disrespectful for the responder to try and give false information about this being a recent issue over a short amount of time.  Also, we are a management company.  Our administrative office handles the finances for multiple companies that [redacted] owns or is president or other officer of.  Just because the responder from Town and Country is not aware of business structures, that is not and excuse for our office to continue to be victims of Town and Country's harassment.

I also understand that [redacted] is the contact listed for Town and Country.  He IS the person not only declining the persistent sales call from Town and Country, but also the person requesting that they cease contact with our office immediately, all of this just takes place through me, his Executive Assistant.  Being that was not done, he is the person that requested I submit this complaint through the Revdex.com on Town and Country.  If he needs to verify or acknowledge this information as Town and Country's contact, please do not hesitate to let me know.

Please have Town and Country again update the correct information so that we (and all of our companies) do not ever have to deal with this terrible company again.

Regards,

Responds to Complant ID#[redacted]

Town & Country Advertising takes special regard in requests Customers make to be removed from our calling lists.

We can't see records that result in the same phone number for multiple businesses as our database delivers the...

information

In and alphabetical list.  These lists can be quite large for a given area like Midland, Tx.

We are truly sorry for the unpleasant experience that [redacted] had with [redacted] who was only calling each

Business in our database for the Midland area to offer them an opportunity to place an ad. We want [redacted] to know

It was done innocently.  The broad distance between records in our system is difficult to Identify duplicate phone numbers.

I don't know to many people who can remember a phone number 5 to 10 days apart when they dial 250 - 300 numbers a day.

[redacted] is listed in our database along with 2 other records related to the same phone number.  On July 10th

there was a request to remove [redacted] from the list and was done accordingly for that one record.

On July 15th [redacted] was requested to be removed and that too was removed.  On August 4th a record under

the full name of [redacted] was called resulting in the 3rd record that was unknown to us being

the same contact.  We do clean the database when it is obvious or informed by a customer such as this.

Once a record ( meaning a single business, not a phone number) is marked Do Not Call, no sales person can see that

one record for any future calls.  It's not common to have one phone number associated to 3 businesses.

The attempt to offer [redacted], [redacted]., the opportunity to advertise in the [redacted]

to promote the [redacted] was nothing more than the offers made in the past for the [redacted] in which both

companies participated on.  Our contact is [redacted].  [redacted] was attempting to speak to [redacted] to present him with the opportunity for three separate records, never realizing they were the same through the 3 week time line.

All records that contain the phone # ###-###-#### have been identified on 8/4/14 and marked Do Not Call as

requested yesterday 8/4/2014.  It would be helpful to have any alternate phone numbers related to these companies

to avoid possible contact again in the future.   

GM

Town & Country Advertising

###-###-####

I see you took Nothing from my complaint.  The point of telling people you are calling FROM a company when you CLEARLY are NOT is a thinly veiled LIE.  If you are comfortable with doing business that way, you must be ok with Lying to do business.  I guess Truthfulness, Honestly, and Integrity mean more to some people than others.
If I would have known you were Lying to me when you called I would have NEVER agreed to purchase the ad.  I see that means nothing to you or your company.  Sad but I guess not illegal.  Buy Local helps us all in my community.Provide me the Newspapers contact information so I may pay them directly.Put me on your Do Not Call list, knowing full well you do Not honor that national law by any mean.  At least I have said it, that's for me.

Review: I was contacted by a woman stating that she was calling from the [redacted] for a Christmas promotion for local businesses. She asked it I would like to be one of the companies featured in the promotion? I asked what it was for. She said it was a Merry Christmas in a large format from various businesses like mine. She said I would also get a copy of it for my review. That did not happen!

She also stated that the $71 advertising charge wasn't due until 30 days after the running of this "ad"? Then sent me a bill before the 1st of the year stating the bill was currently due!! Not 30 days later!! Now as of Feb 24th I have received my 4th bill from them saying this is past due!!

Also, I don't mind advertising with LOCAL companies, and she said she was calling from the [redacted]. Which she was NOT. I was very unhappy when I got the bill and it was from this company In Arizona! The fact that she was calling from a completely different company was never stated at any point in our call. Operating without full disclosure is the same as lying to me.Desired Settlement: First off, I cannot advertise at all without the ad first being approved by my broker/dealers Compliance department. So without a proof of the ad to approve, or even proof that the ad even ran, I will not pay for this "ad".

But, If they can somehow prove to me (contract copy stating this fact) that the Eagle was given a portion of MY payment then I will pay that amount. Preferably directly to [redacted].

Absolutely, Let T&C know to Never Contact me again.

Business

Response:

We have received your complain submitted to the Revdex.com. We take great pride in customer service and any issue that can arise from our services we provide to our publishers. To help better understand our business practice I will explain the procedure in which we operate. We do work with the newspaper. The paper does submit an insertion order for us to sell and produce a page for their paper. The Paper does receive a potion of the proceeds. If you want to pay them direct that is totally acceptable. I do respect your concern and understand your position. Our sales rep’s say we are calling for the [redacted], not from. Once a customer / business agrees to be part of a promotion we do send out a confirmation of sale. It does resemble an invoice but it is missing two key elements.1. It doesn’t have a due date.2. It doesn’t include the word(s) invoice or statement.This is done simply to confirm the sale as a reminder that it will be taking place.Only after the print date do we send out an invoice that then includes terms (30 days from promotion date.) In this case it would be 30 days from Dec. 25st 2013.It also includes on both confirmation and invoice a toll free number for contacting us of issues or payment questions. The confirmation goes out to complete full disclosure as it is from Arizona and we are not the newspaper. This gives plenty of time for someone to cancel the ad or question anything that was discussed with the buyer and the sales rep. In your case the confirmation was sent out on Dec. 10th 2013 9 days before publication (Dec. 19th 2013). For the case regarding the tear sheet, we rely on the newspaper to provide the tear sheets to us so we can send them out 10 – 15 days after it publishes. If you didn’t receive it than I agree with you to hold payment until proof the ad did run. I will send you out a tear sheet certified to insure you received it. I hope this satisfies your concerns and need for the resolve of this issue. Thanks,[redacted]GMTown & Country Advertising

Consumer

Response:

I see you took Nothing from my complaint. The point of telling people you are calling FROM a company when you CLEARLY are NOT is a thinly veiled LIE. If you are comfortable with doing business that way, you must be ok with Lying to do business. I guess Truthfulness, Honestly, and Integrity mean more to some people than others. If I would have known you were Lying to me when you called I would have NEVER agreed to purchase the ad. I see that means nothing to you or your company. Sad but I guess not illegal. Buy Local helps us all in my community.Provide me the Newspapers contact information so I may pay them directly.Put me on your Do Not Call list, knowing full well you do Not honor that national law by any mean. At least I have said it, that's for me.

Review: We have advised Town & Country Advertising more than 6 times to stop calling us for advertising. We have told them that advertising is not in our budget this year, and to please remove our phone number from their calling lists. Every time we are assured we will not be called back and within a week, we receive a call, generally from the same rep, [redacted]

They are harassing us and breaking the law by continuing to call our business. We want this to stop immediately.Desired Settlement: We want our phone numbers permanently removed from any Town & County accounts. We will never advertise with anyone that uses their services due to their harassing behavior over the last several moths and their refusal to cease contacting our office.

Business

Response:

Responds to Complant ID#[redacted]

Town & Country Advertising takes special regard in requests Customers make to be removed from our calling lists.

We can't see records that result in the same phone number for multiple businesses as our database delivers the information

In and alphabetical list. These lists can be quite large for a given area like Midland, Tx.

We are truly sorry for the unpleasant experience that [redacted] had with [redacted] who was only calling each

Business in our database for the Midland area to offer them an opportunity to place an ad. We want [redacted] to know

It was done innocently. The broad distance between records in our system is difficult to Identify duplicate phone numbers.

I don't know to many people who can remember a phone number 5 to 10 days apart when they dial 250 - 300 numbers a day.

[redacted] is listed in our database along with 2 other records related to the same phone number. On July 10th

there was a request to remove [redacted] from the list and was done accordingly for that one record.

On July 15th [redacted] was requested to be removed and that too was removed. On August 4th a record under

the full name of [redacted] was called resulting in the 3rd record that was unknown to us being

the same contact. We do clean the database when it is obvious or informed by a customer such as this.

Once a record ( meaning a single business, not a phone number) is marked Do Not Call, no sales person can see that

one record for any future calls. It's not common to have one phone number associated to 3 businesses.

The attempt to offer [redacted]., the opportunity to advertise in the [redacted]

to promote the [redacted] was nothing more than the offers made in the past for the [redacted] in which both

companies participated on. Our contact is [redacted] was attempting to speak to [redacted] to present him with the opportunity for three separate records, never realizing they were the same through the 3 week time line.

All records that contain the phone # ###-###-#### have been identified on 8/4/14 and marked Do Not Call as

requested yesterday 8/4/2014. It would be helpful to have any alternate phone numbers related to these companies

to avoid possible contact again in the future.

GM

Town & Country Advertising

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Town and Country did not remove our PHONE number, per their response. They listed our fax number (###-###-####), which is new and was never even provided to them, and while we appreciate Town and Country ceasing calls to our fax line, we want them to stop calling us via phone.

Our phone number that was provided multiple times to multiple Town and Country employees, along with all 3 business names listed is ###-###-####. That is the phone number they need to ender in their Do Not Call system. Nowhere in their correspondence/response do they acknowledge that information.

This complaint is the result of multiple harassing calls for advertising money going back to February of this year when we began declining offers from Town and Country and advising them to stop calling us. I find it very disrespectful for the responder to try and give false information about this being a recent issue over a short amount of time. Also, we are a management company. Our administrative office handles the finances for multiple companies that [redacted] owns or is president or other officer of. Just because the responder from Town and Country is not aware of business structures, that is not and excuse for our office to continue to be victims of Town and Country's harassment.

I also understand that [redacted] is the contact listed for Town and Country. He IS the person not only declining the persistent sales call from Town and Country, but also the person requesting that they cease contact with our office immediately, all of this just takes place through me, his Executive Assistant. Being that was not done, he is the person that requested I submit this complaint through the Revdex.com on Town and Country. If he needs to verify or acknowledge this information as Town and Country's contact, please do not hesitate to let me know.

Please have Town and Country again update the correct information so that we (and all of our companies) do not ever have to deal with this terrible company again.

Regards,

Business

Response:

We are deeply sorry for the contact after the request and what we thought was identified in our database. The attachment should satisfy the customer to insure no future contact. The problem was identified only after this second complaint through the Revdex.com that there was a duplication of one of the records that wasn't marked. Our database has well over 600,000 phone numbers with around 250,000 business listings and can be difficult to search these numbers as there are several fields a phone number can exist.

We truly do not want to call anyone who wishes to be off our call list. It isn't productive for us or the customer to waste their time or ours.

This second complaint was the first written form of numbers we received from the customer to help us identify all records containing these numbers. It was expressed on the phone with one of our owners to figure it out prior to the last complaint. On that direction we did our best. Obviously that didn't work.

This complaint did help us, as it gave us detail to research and finally flush out anything with those numbers.

Again it isn't in our best interest to upset the communities that we help promote. I truly believe we have this straightened out and I'm confident it won't happen again.

Deepest regrets,

###-###-####

Review: I was contacted by this company to place an advertisement for my business. I agreed to a one time advertisement for a specified amount. Months later I received another invoice for another advertisement that was placed without my authorization. I called and spoke to [redacted]. He argued that I had authorized this. I did not. I asked if he had my signature or voice authorization or any record of this and he said no but that the ad had already run. Since the amount was less than $100 and I did not wish to deal with additional problems I agreed to pay for the ad that had already run but made it very clear that I was not interested in continuing to advertise with them. I recently received yet another invoice for the same amount. I called and spoke to [redacted] and obviously not remembering that he had already run the scam on me once he repeated the performance. I refused to pay this time. He threatened to turn me in to collection and refused to give me any further information regarding his business. I am sure that I am not the only person they have done this to. Most people would probably not take the time to investigate the situation because the amount is under $100 each time but these people are probably charging this amount to credit cards consistently and bigger businesses are not even aware of it happening.Desired Settlement: I would like a copy of the advertisements that supposedly ran for my business with proof of dates and duration of the advertisement. The business that was originally advertised is no longer in existence and now they are sending the bill to the new business that is opened in this location which has a totally different function. One was an assisted living facility and now it is a bed and breakfast which begs...what are they advertising? I would also like the money refunded to me for the second ad that I did not authorize and a letter stating that the third invoice amount is not owed and no further advertisement will take place with this company.

Business

Response:

Town & Country Advertising

Ref: [redacted]

Customer was contacted 4 times over the course

of 4 months starting

In February 2013 for the old business. We only updated our records to the new company nama in September of

2013

so the mail would reach the party responsible for the old invoices. No ads have been placed with the new business name.

The first time was on February 25th, 2013 at 8:32a.m. MST. The customer agreed to participate on

a page with other

advertisers In the surrounding communities to recognize all of

the local Agricultur;;l Businesses for National Agriculture Week (3/17- 3/23) to

be published one day on 3/15/2013 in the Wellsburg weekly

Newspaper. A confirmation/statement was sent on February 261h, 2013 via mail

to the address

provided by the customer. All confirmation/ Statements have a toll free number to call and make

payment or to discuss issues. After the ad ran in

March We sent an Invoice

in late March and then on May 1st for this March advertisement.

The second time the Customer

was contacted on April 8th, 2013 at 12:43 p.m. MST to participate on a special page for

Memorial Day (May 27th, 2013) in the same weekly newspaper to publish on May 24th, 2013. The customer agreed

and a confirmation/statement was sent on April gth, 2013 via mail. All confirmation/ Statements have a toll free number

to call and make payment or to discuss Issues.

NOTE: No disputes of the ad was made until July 30 1h,

2013 Over three months and 4 Invoices later, long after

the ad ran.

The third time, the Customer was contacted on May 31 81,201310:24 MST and agreed to be on a

special page for the Follansbee Festival (July 12th, 2013) Published July 12th,

2013. A confirmation/statement was sent on June srd, 2013 via mall. All confirmation/ Statements have a

toll free number to call and make payment or

to discuss issues.

NOTE: No dispute of the ad was made until July 301h, 2013 two months and 3 invoices

later.

The forth time, the Customer

was contacted on July 23'd, 2013 to be on the special page for

the

Brook County Fair (September gth,

2013) It was assumed

the customer wanted

to be part of this promotion and a

confirmation/Statement was sent out on July 24th. On July 30 8:50a.m. MST we received a

call

from the customer

Stating he didn't talk to

anyone and didn't want to be on that page. We canceled the ad. He then was informed by a production manager that

;