Town & Country Chrysler

I am writing in regards to the complaint that has been lodged by Mr [redacted] ***, case ID [redacted] I have enclosed the two repair orders ( [redacted] and [redacted] , as well as a copy of the letter Mr [redacted] sent to JW S [redacted] that detail his request and JW S***'s emails to Mr***.Mr [redacted] is correct, the vehicle was not fixed properly the firsat two visits to our dealershipObviously if he was still having the issues, something was wrongMr [redacted] did allow us a second chance to rectify the issue, but did not bring it back a third time.The Service Director, JW S [redacted] has been off for surgery for some time and I was unaware of the exact decision that was going to be made in regards to handling the issue, otherwise I would have acted much more quicklyMr [redacted] was issued a full refund for the money spent at our facility and due to not having an in house office manager, these type of requests take a little longer to go throughPer Mr***s request, I mailed a check for $(please reference his letter)The check was mailed out the very day it was received back into our facility, August 5, I willl not reimburse Mr [redacted] for anything that was spent at [redacted] Service Center as that was his election to take the vehicle there and not contact us, We do not save parts unless it is a Chrysler Warranty issue, due to space restrictions as we are a rather small dealershipHad we been told up front that Mr [redacted] wanted his parts returned, we most certainly would have provided them for him as this request is made frequently.JW S [redacted] did leave Mr [redacted] a voice mail on Tuesday July and a follow up email on July 6, apologizing for his inconvenience, money spent and assuring him that lie would recti the issue in one way or another for him.Thank youMike C***Service ManagerTown & Country [email protected]

I am writing in regards to the complaint that has been lodged by Mr [redacted] ***, case ID [redacted] I have enclosed the two repair orders ( [redacted] and [redacted] , as well as a copy of the letter Mr [redacted] sent to JW S [redacted] that detail his request and JW S***'s emails to Mr***Mr [redacted] is correct, the vehicle was not fixed properly the firsat two visits to our dealershipObviously if he was still having the issues, something was wrongMr [redacted] did allow us a second chance to rectify the issue, but did not bring it back a third time.The Service Director, JW S [redacted] has been off for surgery for some time and I was unaware of the exact decision that was going to be made in regards to handling the issue, otherwise I would have acted much more quicklyMr [redacted] was issued a full refund for the money spent at our facility and due to not having an in house office manager, these type of requests take a little longer to go throughPer Mr***s request, I mailed a check for $(please reference his letter)The check was mailed out the very day it was received back into our facility, August 5, I willl not reimburse Mr [redacted] for anything that was spent at [redacted] Service Center as that was his election to take the vehicle there and not contact us, We do not save parts unless it is a Chrysler Warranty issue, due to space restrictions as we are a rather small dealershipHad we been told up front that Mr [redacted] wanted his parts returned, we most certainly would have provided them for him as this request is made frequentlyJW S [redacted] did leave Mr [redacted] a voice mail on Tuesday July and a follow up email on July 6, apologizing for his inconvenience, money spent and assuring him that lie would recti the issue in one way or another for himThank you Mike C***Service ManagerTown & Country [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The check for $(yes, the actual amount reimbursed was $773.68) arrived well past the 31JULdeadline I will accept the check and call the complaint resolved Regarding MrC***’s note; the check was $773.68, not $as stated $is the correct total for both repair attempts I did ask for the parts Anticipating recurring poor service at Town & Country Chrysler, Dodge and Jeep, I documented all conversations with Mr H [redacted] and MrG [redacted] on 12MAY16: “When I asked Jeremy G [redacted] , another T&C service advisor, for the failed CAM sensor, he couldn’t find it I find this very suspicious.” Did MrC [redacted] read my letter to JW S***? Missing a deadline, poor comprehension of money, no retention of important details; these are hallmarks of inferior business practices I will not visit Town & Country Chrysler, Dodge and Jeep again Regards, [redacted] ***

First off, I would like to apologize again to Ms***No matter the outcome of this situation, if Ms***’s perception of her experience is a poor one, then there is no changing thatWe did try multiple times to duplicate the concern of the vehicle to no availWe also tried to trade Ms*** out of the vehicle to no availAll of this while absorbing expenses that Ms [redacted] is probably not even aware of.Let’s start with the issue of us “not fixing her car.” We are held to a high standard by the Jeep Corporation to make sure we can duplicate the concern of the customer’s vehicle before submitting a warranty claimWe cannot, as a dealership, make the determination to replace her transmission on our ownWe are not the entity that will ultimately fund this repairWe have to provide documentation and reasoning for such repair to be made to Jeep Corporation.Two of my service managers on separate occasions drove Ms***’s vehicle home for multiple days in a rowEach time we were trying to get her vehicle to show the concern she was worried aboutEach manager drove her vehicle for about a week eachNeither manager was able to duplicate her concernThe service director and I put to miles on the vehicle with the same outcomeEach time we had her vehicle in, we provided Ms [redacted] with a rental carShe believes she is entitled to a rental car, but if no warranty claim is ever filed and paid, her warranty company does not reimburse us for the rental billWe have approximately $in rental bills that we have paid on her behalfEach time a technician looks at her vehicle and cannot duplicate the concern, we have lost time that the technician is not being paid on another jobAll of this might seem a little trivial, but this is a reality in our business.After we could not duplicate her concern, and after Ms [redacted] being very persistent, I decided to get a third-party opinionWe sent her vehicle to another Jeep dealership for a second opinionOnce again putting her in a rental vehicle and paying employees to transport her vehicle to another dealershipWe sent her vehicle to Community ChryslerThey had their Master Certified Technician, with over years experience, diagnose the carHe said he was not able to duplicate her concern, but he thought if anything might be causing the symptoms she was describing, it might be the valve bodyAs a courtesy to Ms***, we replaced the valve body and gave the vehicle back to her.Ms [redacted] contacted us again saying her vehicle was still not fixedAt this point, we tried to trade her out of the vehicleWe gave her figures on another Jeep Cherokee and showed her a $over allowance on her trade value as a “peace offering.” Ms [redacted] was not satisfied with our figures and left.A while later, Ms [redacted] contacted us and let us know that she traded her Jeep in for a SubaruShe asked to cancel her service contract and aftermarket products that she purchased with the JeepWe obligedWhen she came in to drop off a signed cancellation form, she seemed distraught and inconsolableShe could have mailed us the form, but she decided to drop it off in person, even though the whole time she was here, she told us how much she couldn’t stand being hereI tried to talk with her, but she was fixated on bad-mouthing us and dwelling on the Jeep that she had already traded in at another dealership.After leaving the dealership this last time, Ms [redacted] has now resorted to posting negative comments on Facebook and slandering us with untrue statementsShe stated that she has found out that the secondary owner of her Jeep has had a new transmission already installedAccording to the Jeep Warranty system, no such repair has been made under that VIN numberWe also did some research and called every dealership in a mile radius to see if they have serviced Ms***’s old JeepHere is a list of the dealerships we contacted: [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep and [redacted] JeepEach one of these dealerships told us they have never written a repair order on her old JeepI guess there could be an outside chance someone has replaced the transmission outside of the Jeep Warranty, but that would be very expensive and unnecessaryIf there was a true concern, Jeep would replace it under warranty for free and to this point, no such repair has been made according to Jeep Warranty Online PortalIf Ms [redacted] would like to provide any documentation or proof of such a repair, I would be more than happy to research and get to the bottom of it.Ultimately, I would like to apologize AGAIN to Ms***I know she doesn’t feel like it, but we have gone the extra mile, on trying to diagnose her old Jeep, but we will not result to fraudRequesting to have the manufacturer replace a transmission that we cannot find anything wrong with is fraudPlease accept our apology for a situation that was not pleasant for either one of us.Thank you,

I am writing in regards to the complaint that has been lodged by Mr*** ***, case ID ***I have enclosed the two repair orders (*** and ***, as well as a copy of the letter Mr*** sent to JW S*** that detail his request and JW S***'s emails to Mr***.Mr*** is correct, the
vehicle was not fixed properly the firsat two visits to our dealershipObviously if he was still having the issues, something was wrongMr*** did allow us a second chance to rectify the issue, but did not bring it back a third time.The Service Director, JW S*** has been off for surgery for some time and I was unaware of the exact decision that was going to be made in regards to handling the issue, otherwise I would have acted much more quicklyMr*** was issued a full refund for the money spent at our facility and due to not having an in house office manager, these type of requests take a little longer to go throughPer Mr***s request, I mailed a check for $(please reference his letter)The check was mailed out the very day it was received back into our facility, August 5, I willl not reimburse Mr*** for anything that was spent at *** *** Service Center as that was his election to take the vehicle there and not contact us, We do not save parts unless it is a Chrysler Warranty issue, due to space restrictions as we are a rather small dealershipHad we been told up front that Mr*** wanted his parts returned, we most certainly would have provided them for him as this request is made frequently.JW S*** did leave Mr*** a voice mail on Tuesday July and a follow up email on July 6, apologizing for his inconvenience, money spent and assuring him that lie would recti the issue in one way or another for him.Thank you. Mike C***Service ManagerTown & Country [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
The check for $(yes, the actual
amount reimbursed was $773.68) arrived well past the 31JULdeadline. I will accept the check and call the complaint resolved
Regarding MrC***’s note; the check was $773.68, not $as
stated. $is the correct total for
both repair attempts. I did ask for the parts. Anticipating recurring poor service at Town
& Country Chrysler, Dodge and Jeep, I documented all conversations with Mr
H*** and MrG*** on 12MAY16: “When I asked Jeremy G***, another
T&C service advisor, for the failed CAM sensor, he couldn’t find it. I find this very suspicious.” Did MrC*** read my letter to JW S***?
Missing a deadline, poor
comprehension of money, no retention of important details; these are hallmarks of inferior business practices. I will not visit Town & Country Chrysler,
Dodge and Jeep again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
The check for $(yes, the actual
amount reimbursed was $773.68) arrived well past the 31JULdeadline. I will accept the check and call the complaint resolved
Regarding MrC***’s note; the check was $773.68, not $as
stated. $is the correct total for
both repair attempts. I did ask for the parts. Anticipating recurring poor service at Town
& Country Chrysler, Dodge and Jeep, I documented all conversations with Mr
H*** and MrG*** on 12MAY16: “When I asked Jeremy G***, another
T&C service advisor, for the failed CAM sensor, he couldn’t find it. I find this very suspicious.” Did MrC*** read my letter to JW S***?
Missing a deadline, poor
comprehension of money, no retention of important details; these are hallmarks of inferior business practices. I will not visit Town & Country Chrysler,
Dodge and Jeep again
Regards,
*** ***

First off, I would like to apologize again to Ms***No matter the outcome of this situation, if Ms***’s perception of her experience is a poor one, then there is no changing thatWe did try multiple times to duplicate the concern of the vehicle to no availWe also tried to trade Ms***
out of the vehicle to no availAll of this while absorbing expenses that Ms*** is probably not even aware of.Let’s start with the issue of us “not fixing her car.” We are held to a high standard by the Jeep Corporation to make sure we can duplicate the concern of the customer’s vehicle before submitting a warranty claimWe cannot, as a dealership, make the determination to replace her transmission on our ownWe are not the entity that will ultimately fund this repairWe have to provide documentation and reasoning for such repair to be made to Jeep Corporation.Two of my service managers on separate occasions drove Ms***’s vehicle home for multiple days in a rowEach time we were trying to get her vehicle to show the concern she was worried aboutEach manager drove her vehicle for about a week eachNeither manager was able to duplicate her concernThe service director and I put to miles on the vehicle with the same outcomeEach time we had her vehicle in, we provided Ms*** with a rental carShe believes she is entitled to a rental car, but if no warranty claim is ever filed and paid, her warranty company does not reimburse us for the rental billWe have approximately $in rental bills that we have paid on her behalfEach time a technician looks at her vehicle and cannot duplicate the concern, we have lost time that the technician is not being paid on another jobAll of this might seem a little trivial, but this is a reality in our business.After we could not duplicate her concern, and after Ms*** being very persistent, I decided to get a third-party opinionWe sent her vehicle to another Jeep dealership for a second opinionOnce again putting her in a rental vehicle and paying employees to transport her vehicle to another dealershipWe sent her vehicle to Community ChryslerThey had their Master Certified Technician, with over years experience, diagnose the carHe said he was not able to duplicate her concern, but he thought if anything might be causing the symptoms she was describing, it might be the valve bodyAs a courtesy to Ms***, we replaced the valve body and gave the vehicle back to her.Ms*** contacted us again saying her vehicle was still not fixedAt this point, we tried to trade her out of the vehicleWe gave her figures on another Jeep Cherokee and showed her a $over allowance on her trade value as a “peace offering.” Ms*** was not satisfied with our figures and left.A while later, Ms*** contacted us and let us know that she traded her Jeep in for a SubaruShe asked to cancel her service contract and aftermarket products that she purchased with the JeepWe obligedWhen she came in to drop off a signed cancellation form, she seemed distraught and inconsolableShe could have mailed us the form, but she decided to drop it off in person, even though the whole time she was here, she told us how much she couldn’t stand being hereI tried to talk with her, but she was fixated on bad-mouthing us and dwelling on the Jeep that she had already traded in at another dealership.After leaving the dealership this last time, Ms*** has now resorted to posting negative comments on Facebook and slandering us with untrue statementsShe stated that she has found out that the secondary owner of her Jeep has had a new transmission already installedAccording to the Jeep Warranty system, no such repair has been made under that VIN numberWe also did some research and called every dealership in a mile radius to see if they have serviced Ms***’s old JeepHere is a list of the dealerships we contacted: *** Jeep, *** Jeep, *** Jeep, *** Jeep, *** *** Jeep, *** Jeep, *** Jeep and *** JeepEach one of these dealerships told us they have never written a repair order on her old JeepI guess there could be an outside chance someone has replaced the transmission outside of the Jeep Warranty, but that would be very expensive and unnecessaryIf there was a true concern, Jeep would replace it under warranty for free and to this point, no such repair has been made according to Jeep Warranty Online PortalIf Ms*** would like to provide any documentation or proof of such a repair, I would be more than happy to research and get to the bottom of it.Ultimately, I would like to apologize AGAIN to Ms***I know she doesn’t feel like it, but we have gone the extra mile, on trying to diagnose her old Jeep, but we will not result to fraudRequesting to have the manufacturer replace a transmission that we cannot find anything wrong with is fraudPlease accept our apology for a situation that was not pleasant for either one of us.Thank you,

I am writing in regards to the complaint that has been lodged by Mr. [redacted], case ID [redacted]. I have enclosed the two repair orders ([redacted] and [redacted], as well as a copy of the letter Mr. [redacted] sent to JW S[redacted] that detail his request and JW S[redacted]'s emails to Mr. [redacted].
Mr. [redacted] is...

correct, the vehicle was not fixed properly the firsat two visits to our dealership. Obviously if he was still having the issues, something was wrong. Mr. [redacted] did allow us a second chance to rectify the issue, but did not bring it back a third time.The Service Director, JW S[redacted] has been off for surgery for some time and I was unaware of the exact decision that was going to be made in regards to handling the issue, otherwise I would have acted much more quickly. Mr. [redacted] was issued a full refund for the money spent at our facility and due to not having an in house office manager, these type of requests take a little longer to go through. Per Mr. [redacted]s request, I mailed a check for $773.78 (please reference his letter). The check was mailed out the very day it was received back into our facility, August 5, 2016. I willl not reimburse Mr. [redacted] for anything that was spent at [redacted] Service Center as that was his election to take the vehicle there and not contact us, We do not save parts unless it is a Chrysler Warranty issue, due to space restrictions as we are a rather small dealership. Had we been told up front that Mr. [redacted] wanted his parts returned, we most certainly would have provided them for him as this request is made frequently.
JW S[redacted] did leave Mr. [redacted] a voice mail on Tuesday July 5. 2016 and a follow up email on July 6, 2016 apologizing for his inconvenience, money spent and assuring him that lie would recti the issue in one way or another for him.
Thank you. 
Mike C[redacted]Service ManagerTown & Country [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
The check for $773.68 (yes, the actual
amount reimbursed was $773.68) arrived well past the 31JUL16 deadline.  I will accept the check and call the complaint resolved.
Regarding Mr. C[redacted]’s note;  the check was $773.68, not $773.78 as
stated.  $773.68 is the correct total for
both repair attempts.  I did ask for the parts.  Anticipating recurring poor service at Town
& Country Chrysler, Dodge and Jeep, I documented all conversations with Mr.
H[redacted] and Mr. G[redacted] on 12MAY16:  “When I asked Jeremy G[redacted], another
T&C service advisor, for the failed CAM sensor, he couldn’t find it.  I find this very suspicious.”    Did Mr. C[redacted] read my letter to JW S[redacted]?
Missing a deadline, poor
comprehension of money, no retention of important details;  these are hallmarks of inferior business practices.  I will not visit Town & Country Chrysler,
Dodge and Jeep again.
Regards,
[redacted]

I am writing in regards to the complaint that has been lodged by Mr. [redacted], case ID [redacted]. I have enclosed the two repair orders ([redacted] and [redacted], as well as a copy of the letter Mr. [redacted] sent to JW S[redacted] that detail his request and JW S[redacted]'s emails to Mr. [redacted].Mr. [redacted] is correct, the...

vehicle was not fixed properly the firsat two visits to our dealership. Obviously if he was still having the issues, something was wrong. Mr. [redacted] did allow us a second chance to rectify the issue, but did not bring it back a third time.The Service Director, JW S[redacted] has been off for surgery for some time and I was unaware of the exact decision that was going to be made in regards to handling the issue, otherwise I would have acted much more quickly. Mr. [redacted] was issued a full refund for the money spent at our facility and due to not having an in house office manager, these type of requests take a little longer to go through. Per Mr. [redacted]s request, I mailed a check for $773.78 (please reference his letter). The check was mailed out the very day it was received back into our facility, August 5, 2016. I willl not reimburse Mr. [redacted] for anything that was spent at [redacted] Service Center as that was his election to take the vehicle there and not contact us, We do not save parts unless it is a Chrysler Warranty issue, due to space restrictions as we are a rather small dealership. Had we been told up front that Mr. [redacted] wanted his parts returned, we most certainly would have provided them for him as this request is made frequently.JW S[redacted] did leave Mr. [redacted] a voice mail on Tuesday July 5. 2016 and a follow up email on July 6, 2016 apologizing for his inconvenience, money spent and assuring him that lie would recti the issue in one way or another for him.Thank you. Mike C[redacted]Service ManagerTown & Country [email protected]

First off, I would like to apologize again to Ms. [redacted]. No matter the outcome of this situation, if Ms. [redacted]’s perception of her experience is a poor one, then there is no changing that. We did try multiple times to duplicate the concern of the vehicle to no avail. We also tried to trade Ms....

[redacted] out of the vehicle to no avail. All of this while absorbing expenses that Ms. [redacted] is probably not even aware of.Let’s start with the issue of us “not fixing her car.” We are held to a high standard by the Jeep Corporation to make sure we can duplicate the concern of the customer’s vehicle before submitting a warranty claim. We cannot, as a dealership, make the determination to replace her transmission on our own. We are not the entity that will ultimately fund this repair. We have to provide documentation and reasoning for such repair to be made to Jeep Corporation.
Two of my service managers on separate occasions drove Ms. [redacted]’s vehicle home for multiple days in a row. Each time we were trying to get her vehicle to show the concern she was worried about. Each manager drove her vehicle for about a week each. Neither manager was able to duplicate her concern. The service director and I put 15 to 20 miles on the vehicle with the same outcome. Each time we had her vehicle in, we provided Ms. [redacted] with a rental car. She believes she is entitled to a rental car, but if no warranty claim is ever filed and paid, her warranty company does not reimburse us for the rental bill. We have approximately $400 in rental bills that we have paid on her behalf. Each time a technician looks at her vehicle and cannot duplicate the concern, we have lost time that the technician is not being paid on another job. All of this might seem a little trivial, but this is a reality in our business.
After we could not duplicate her concern, and after Ms. [redacted] being very persistent, I decided to get a third-party opinion. We sent her vehicle to another Jeep dealership for a second opinion. Once again putting her in a rental vehicle and paying employees to transport her vehicle to another dealership. We sent her vehicle to Community Chrysler. They had their Master Certified Technician, with over 25 years experience, diagnose the car. He said he was not able to duplicate her concern, but he thought if anything might be causing the symptoms she was describing, it might be the valve body. As a courtesy to Ms. [redacted], we replaced the valve body and gave the vehicle back to her.
Ms. [redacted] contacted us again saying her vehicle was still not fixed. At this point, we tried to trade her out of the vehicle. We gave her figures on another Jeep Cherokee and showed her a $3000 over allowance on her trade value as a “peace offering.” Ms. [redacted] was not satisfied with our figures and left.
A while later, Ms. [redacted] contacted us and let us know that she traded her Jeep in for a Subaru. She asked to cancel her service contract and aftermarket products that she purchased with the Jeep. We obliged. When she came in to drop off a signed cancellation form, she seemed distraught and inconsolable. She could have mailed us the form, but she decided to drop it off in person, even though the whole time she was here, she told us how much she couldn’t stand being here. I tried to talk with her, but she was fixated on bad-mouthing us and dwelling on the Jeep that she had already traded in at another dealership.After leaving the dealership this last time, Ms. [redacted] has now resorted to posting negative comments on Facebook and slandering us with untrue statements. She stated that she has found out that the secondary owner of her Jeep has had a new transmission already installed. According to the Jeep Warranty system, no such repair has been made under that VIN number. We also did some research and called every dealership in a 100 mile radius to see if they have serviced Ms. [redacted]’s old Jeep. Here is a list of the dealerships we contacted: [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep and [redacted] Jeep. Each one of these dealerships told us they have never written a repair order on her old Jeep. I guess there could be an outside chance someone has replaced the transmission outside of the Jeep Warranty, but that would be very expensive and unnecessary. If there was a true concern, Jeep would replace it under warranty for free and to this point, no such repair has been made according to Jeep Warranty Online Portal. If Ms. [redacted] would like to provide any documentation or proof of such a repair, I would be more than happy to research and get to the bottom of it.
Ultimately, I would like to apologize AGAIN to Ms. [redacted]. I know she doesn’t feel like it, but we have gone the extra mile, on trying to diagnose her old Jeep, but we will not result to fraud. Requesting to have the manufacturer replace a transmission that we cannot find anything wrong with is fraud. Please accept our apology for a situation that was not pleasant for either one of us.
Thank you,

First off, I would like to apologize again to Ms. [redacted]. No matter the outcome of this situation, if Ms. [redacted]’s perception of her experience is a poor one, then there is no changing that. We did try multiple times to duplicate the concern of the vehicle to no avail. We also tried to trade Ms. [redacted]...

out of the vehicle to no avail. All of this while absorbing expenses that Ms. [redacted] is probably not even aware of.Let’s start with the issue of us “not fixing her car.” We are held to a high standard by the Jeep Corporation to make sure we can duplicate the concern of the customer’s vehicle before submitting a warranty claim. We cannot, as a dealership, make the determination to replace her transmission on our own. We are not the entity that will ultimately fund this repair. We have to provide documentation and reasoning for such repair to be made to Jeep Corporation.Two of my service managers on separate occasions drove Ms. [redacted]’s vehicle home for multiple days in a row. Each time we were trying to get her vehicle to show the concern she was worried about. Each manager drove her vehicle for about a week each. Neither manager was able to duplicate her concern. The service director and I put 15 to 20 miles on the vehicle with the same outcome. Each time we had her vehicle in, we provided Ms. [redacted] with a rental car. She believes she is entitled to a rental car, but if no warranty claim is ever filed and paid, her warranty company does not reimburse us for the rental bill. We have approximately $400 in rental bills that we have paid on her behalf. Each time a technician looks at her vehicle and cannot duplicate the concern, we have lost time that the technician is not being paid on another job. All of this might seem a little trivial, but this is a reality in our business.After we could not duplicate her concern, and after Ms. [redacted] being very persistent, I decided to get a third-party opinion. We sent her vehicle to another Jeep dealership for a second opinion. Once again putting her in a rental vehicle and paying employees to transport her vehicle to another dealership. We sent her vehicle to Community Chrysler. They had their Master Certified Technician, with over 25 years experience, diagnose the car. He said he was not able to duplicate her concern, but he thought if anything might be causing the symptoms she was describing, it might be the valve body. As a courtesy to Ms. [redacted], we replaced the valve body and gave the vehicle back to her.Ms. [redacted] contacted us again saying her vehicle was still not fixed. At this point, we tried to trade her out of the vehicle. We gave her figures on another Jeep Cherokee and showed her a $3000 over allowance on her trade value as a “peace offering.” Ms. [redacted] was not satisfied with our figures and left.A while later, Ms. [redacted] contacted us and let us know that she traded her Jeep in for a Subaru. She asked to cancel her service contract and aftermarket products that she purchased with the Jeep. We obliged. When she came in to drop off a signed cancellation form, she seemed distraught and inconsolable. She could have mailed us the form, but she decided to drop it off in person, even though the whole time she was here, she told us how much she couldn’t stand being here. I tried to talk with her, but she was fixated on bad-mouthing us and dwelling on the Jeep that she had already traded in at another dealership.After leaving the dealership this last time, Ms. [redacted] has now resorted to posting negative comments on Facebook and slandering us with untrue statements. She stated that she has found out that the secondary owner of her Jeep has had a new transmission already installed. According to the Jeep Warranty system, no such repair has been made under that VIN number. We also did some research and called every dealership in a 100 mile radius to see if they have serviced Ms. [redacted]’s old Jeep. Here is a list of the dealerships we contacted: [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep, [redacted] Jeep and [redacted] Jeep. Each one of these dealerships told us they have never written a repair order on her old Jeep. I guess there could be an outside chance someone has replaced the transmission outside of the Jeep Warranty, but that would be very expensive and unnecessary. If there was a true concern, Jeep would replace it under warranty for free and to this point, no such repair has been made according to Jeep Warranty Online Portal. If Ms. [redacted] would like to provide any documentation or proof of such a repair, I would be more than happy to research and get to the bottom of it.Ultimately, I would like to apologize AGAIN to Ms. [redacted]. I know she doesn’t feel like it, but we have gone the extra mile, on trying to diagnose her old Jeep, but we will not result to fraud. Requesting to have the manufacturer replace a transmission that we cannot find anything wrong with is fraud. Please accept our apology for a situation that was not pleasant for either one of us.Thank you,